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Owner Resume Example

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OWNER
http://coloradohighlifetours.com/|http://goliathmarketing.co/
Professional Summary

I started off managing small business working my way into larger companies with the bulk of my experience in the general management position. Being trained and working for so many large companies has given me a lot of knowledge and talent to implement the best demonstrated practices and procedures of each one of them.

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I then used my years of experience to start an online tourism company Colorado Highlife and developing it into a niche driven online marketing company. By using the trends of the tourism industry I have made a very successful company and have given jobs to over 15 people in the years we have been in operation. With my companies great online presence, I used the momentum I generated and used it to market other companies in my niche industry. This started my evolution into online marketing industry and gaining me a ton of hands on expertise in the SEO, SEM industry.

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I am talented in capitalizing on new trends and technologies to boost business initiatives and reach sales objectives. I have excellent marketing, customer service and facility oversight skills with my more than 20 years of experience. I am effective and comfortable working with people at all levels in organization.

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I have now made my company a "self driving" profits type of business with it being more hands off then when it was founded and generating a decent profit. With the company being more "self sustaining" I can venture into other fields of the online marketing industry using my experience and talent to help others to improve their own business and companies.

Skills
  • Business analysis
  • Relationship building
  • Verbal and written communication
  • Staff management
  • Data collection and analysis
  • Budgeting
  • Business planning
  • Contract Management
  • Negotiation
  • Strategic planning
  • Business development
  • Consulting
  • Business Administration
  • Operations management
  • Client service
  • Human resources management
  • Budget development
  • Product development
  • Employee scheduling
  • Employee reviews
  • Delegation
  • Conflict resolution
  • Client account management
  • Staff training/development
  • Effective leader
  • Inventory management
  • Coaching and mentoring
Work History
Owner | 04/2013 to Current
Colorado Highlife LLC - Colorado Springs, CO
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
  • Founded and managed tourism and travel business, growing international revenue from $12,000.00 to $150,000.00 in first 3 years
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
  • Built and strengthened productive and valuable industry partnerships to drive collaboration, engagement and revenue stream development
  • Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities
  • Managed key accounts, including developing sales presentations and promotion initiatives to drive product sales and increase brand awareness
Restaurant Manager | 08/2010 to 12/2012
Wendy's Colorado Springs - Colorado Springs, CO
  • Led and directed team members on effective methods, operations and procedures
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
  • Prepared for and executed new menu implementations
  • Developed, implemented and managed business plans to promote profitable food and beverage sales
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
  • Oversaw personnel to maintain adequate staffing and minimize overtime
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies
  • Achieved highest employee retention rate in region
  • Carefully interviewed, selected, trained and supervised staff
  • Correctly calculated inventory and ordered appropriate supplies
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
  • Reconciled cash and credit card transactions to maintain accurate records
Store Manager | 08/2007 to 08/2010
Jiffy Lube - Colorado Springs, CO
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
  • Oversaw, trained and encouraged over 15 employees, promoting culture of efficiency and performance
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs
  • Completed profit and loss performance reports
  • Created work schedules according to sales volume and number of employees
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
  • Generated repeat business by delivering exceptional customer service and positive engagement
  • Managed, hired and developed top talent to strengthen workflow and productivity
  • Reported to district manager regarding all store and staff issues, financial goals and sales
  • Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods
  • Protected store from loss or theft by setting and enforcing clear security policies
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations
  • Supervised guests at front counter, answering questions regarding products
  • Trained and developed new associates on POS system and key sales tactics, which improved process flows
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions
Restaurant Manager | 06/2005 to 08/2007
Chili's - Colorado Springs, CO
  • Led and directed team members on effective methods, operations and procedures
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies
  • Prepared for and executed new menu implementations
  • Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
  • Maintained safe working and guest environment to reduce risk of injury and accidents
  • Oversaw personnel to maintain adequate staffing and minimize overtime
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
  • Managed 50 person team of cooks and front of house staff
Education
Eric Birch High School - Fontana Ca. | High School Diploma06/1988
  • Elected to Treasurer for Associated Student Body in 1987 and 1988
  • Member of Computer Club
  • Graduated with 3.7 GPA
Accomplishments
  • Took my company from $12,000.00 in sales to over $170,000.00 in sales in 4 years with a profit margin of 35%
  • Highest Customer Satisfaction Scores 2002,03,04 - Achieved high customer satisfaction rate (94%) for 3 consecutive years working for YUM Brands running a very profitable Pizza Hut in Colorado Springs CO
  • Had lowest over all labor percentage with a high customer satisfaction survey score 2002,03,04
  • Lowest turnover percentage in my market of 5% working for YUM Brands for 4 years in a row
  • Supervised team of 50 staff members working for Brikner International (Chili's)
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Resume Overview

Companies Worked For:

  • Colorado Highlife LLC
  • Wendy's Colorado Springs
  • Jiffy Lube
  • Chili's

School Attended

  • Eric Birch High School

Job Titles Held:

  • Owner
  • Restaurant Manager
  • Store Manager

Degrees

  • Eric Birch High School - Fontana Ca. | High School Diploma

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