Montgomery Street , San Francisco , CA 94105 My Name is Jessica Colón and Iām a Energetic Creative Business Owner . Iām a early business owner at the age of 20. I opened Bold Beauty in 2019 . Opening and owning a business is never easy. Iām educated and know the values of owning a business and the importance of having it run correctly. I am hardworking and reliable . Adding another job and running my business is to grow and learn about other opportunities and to further my education.
Customer Service
Communication
Active listening
Organization
Cleaning
Problem solving
Teamwork
East Lee County High School Lehigh Acres , FL Expected in 05/2018 ā ā High School Diploma : - GPA :
Florida Academy Fort Myers , FL Expected in 09/2019 ā ā Full Specialist : - GPA :
Paper Transport, Inc. - Owner Brooklyn Park , MN , 10/2019 - Current I am the owner of Bold Beauty. I am a full licensed Specialist and a certified lash artist . Being that I am the owner I am in charge of everything that goes on with my business. Down to being on time , restocking , proper cleaning , orders and more . Thereās a lot to owning a business and I know the value and the hard work into making one.
Eastern Connecticut Health Network - Cashier Watertown , CT , 06/2017 - 05/2018
Processed returned items in accordance with store policy.
Provided assistance with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answering questions and offering advice.
Read weekly sales inserts and monitored price changes.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Increased sales by suggesting specific purchases to customers and
Worked closely with front-end staff to assist customers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Trained new team members in cash register operation, stock procedures and customer service.
Smoothly processed incoming orders, handling over transactions per day with exceptional accuracy.
Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Assisted with completing end-of-day counts and securing funds to prevent loss or theft.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Properly verified customer identification for alcohol or tobacco purchases.
Welcomed customers, offering assistance to help find necessary store items.
Learned roles of other departments to provide coverage and keep store operational.
Drove sales and add-on purchases by promoting specific item options to customers.
Assisted customers with account updates, new service additions and promotional offers.
Trained new employees in cashiering procedures, offering assistance in resolving issues.
Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Processed customer payments quickly and returned exact change and receipts.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Compiled and updated client data to track payments trends and support accurate accounting.
Resolved issues regarding customer complaints and escalated worsening concerns to for remediation.
Labamba Mexican Restaurant - Busser/Hostess City , STATE , 12/2015 - 05/2017 ā¢Restocked condiments and drink station supplies to maintain customer satisfaction.
Removed trash, spills and trays to keep areas clean and professionally organized.
Monitored customer movements and quickly cleared empty tables for future customers.
Verified adequate levels of supplies such as linens and trays and restocked low items.
Carried dirty dishes to kitchen to keep dining areas clean and promote efficiency.
Increased productivity by working quickly, helping other bussers and looking for ways to improve.
Cleared tables efficiently to maintain high turnover rate and minimize wait times.
Consistently went above and beyond expectations by helping with task and to support teammates and provide customer service.
Delivered trays and bags to patrons and assisted with collecting items such as drinks, utensils and condiments.
Cleaned table tops, surfaces and floors of assigned areas while assisting team members with daily tasks.
Trained new employees to perform duties by showing how to.
Improved qualities of service by working closely with staff and meeting customer expectations.
Collaborated with restaurant staff, including management and on meeting needs and satisfying customer requests.
Reduced spending on inventory orders by using minimal supplies.
Successfully balanced and seamlessly without sacrificing work quality.
Resolved various customer issues quickly to increase customer satisfaction.
Led team in carrying out day-to-day tasks with customer service program in mind.
Offered product samples, answered questions and suggested products.
Backed up cashier staff to process customer orders and payments.
Executed cash transactions quickly and accurately.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Greeted guests with friendliness and professionalism.
Stocked displays with new and transferred merchandise.
Managed inventory of dining room products, including condiments, linens and flatware.
Applied proactive and resourceful nature to create pleasant guest experiences.
Supported serving staff in delivering accurate and well-presented food orders.
Proactively assessed customer needs and provided beverage refills, condiments and other services.
Suggested additional items and offered samples of weekly promotional items to increase store sales.
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