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OWNER
Professional Summary

Diligent Childcare provider with 30 years of experience directing enrichment activities, curriculum and caring for children in licensed childcare facility. Oversees operations to meet Oklahoma inspections and monitoring reviews. Cultivates safe and nurturing environment for children while maintaining profitability and business growth.

Experienced store manager offering proven history of success in retail store management. Well-versed in all areas of operations, including promotional planning, financial administration and inventory management, scheduling, cash management and merchandising. Well-organized and analytical problem-solver able to tackle any business demand.

Work History
Wiggles 'n Giggles Childcare. TULSA, OklahomaOwner | 04/1998 - Current
  • Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
  • Monitored and observed child progress, interactions and behavior and reported findings to parents.
  • Managed program paperwork and child records to comply with state requirements.
  • Operated under licensing guidelines to protect health, safety and well-being of children.
  • Attended approved training and continuing education courses to maintain certifications.
  • Engaged with parents and families to build positive relationships for children to thrive.
  • Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
  • Stayed current on city codes and state guidelines to maintain compliant program operations in Oklahoma.
  • Evaluated staff and offered guidance to enhance knowledge, skills and professional development to optimize learning environment.
Walgreens. Tulsa, OklahomaStore Manager | 05/1996 - 04/1998
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Rotated merchandise and displays to feature new products and promotions.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Created work schedules according to sales volume and number of employees.
  • Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
  • Oversaw, trained and encouraged employees, promoting culture of efficiency and performance.
  • Completed profit and loss performance reports.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Maintained proper product levels and inventory controls for all merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Established succession planning by training and mentoring associates into leadership positions.
  • Coached sales associates on product knowledge by using many training tools.
  • Generated repeat business by delivering exceptional customer service and positive engagement.
  • Partnered with district manager to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
  • Reported to district manager regarding all store and staff issues, financial goals and sales.
  • Supervised guests at front counter, answering questions regarding products.
  • Rotated stock to ensure optimum appeal and minimize shrinkage.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Coached sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings.
  • Directed construction of product displays, following corporate planograms, promotions and seasonal trends.
  • Trained and developed new associates on POS system and key sales tactics, which improved process flows.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Instructed staff on appropriately handling difficult and complicated sales and unhappy customers.
  • Completed payroll for employees.
  • Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
  • Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
  • Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to staff.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Planned budgets and authorized payments and merchandise returns.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
JC Penney. Tulsa, OklahomaAssistant Manager/Cosmetic Merchandiser | 04/1986 - 06/1988
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Monitored employee performance and developed improvement plans.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Coached team on effective upselling and cross-selling methods.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Provided current employees options for additional training opportunities.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Hired new employees, including training, mentoring and new hire documentation.
  • Attended monthly sales meetings and reported pertinent information to employees.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Assessed workloads to meet seasonal fluctuation needs.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Led sales team in applying effective sales techniques and delivering top-notch customer service.
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Supervised team of employees and provided feedback on performance.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Completed inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff enabling them to improve skills, achieve daily objectives and attain advancement.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Responded to customer concerns, working with manager to raise customer satisfaction ratings
Skills
  • Business analysis
  • Relationship building
  • Negotiation
  • Client service
  • Verbal and written communication
  • Budgeting
  • Requirements management
  • Policy updates
  • Safety compliance
  • Payments posting
  • Safety and compliance
  • Policy evaluation
  • Scheduling and calendar management
Education
Lavaca High SchoolLavaca, AR05/1977High School Diploma
  • Member of National Honor Society
  • Who's Who Among American High School Students
  • Graduated in Top 1% of Class
  • Graduated with 4.0 GPA
  • Elected FHA President for state of Arkansas
  • Elected Student Council President
  • Beta Club President
  • Head Cheerleader
St Gregory's UniversityTulsa OkSome College (No Degree): Liberal Arts And General Studies
Oklahoma Wesleyan UniversityTulsa OKSome College (No Degree): Liberal Arts And General Studies
Certifications

CDA Credential

Oklahoma Professional Development Ladder (Bronze Level)

Oklahoma Director's Credential

CPR/First Aid certification

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Resume Overview

Companies Worked For:

  • Wiggles 'n Giggles Childcare
  • Walgreens
  • JC Penney

School Attended

  • Lavaca High School
  • St Gregory's University
  • Oklahoma Wesleyan University

Job Titles Held:

  • Owner
  • Store Manager
  • Assistant Manager/Cosmetic Merchandiser

Degrees

  • High School Diploma
    Some College (No Degree) : Liberal Arts And General Studies
    Some College (No Degree) : Liberal Arts And General Studies

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