Owner Resume Example
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OWNER
Professional Summary
Business-driven individual with more than [Number] years working as General Manager for [Type] organization. Determined and experienced in developing client rapport, [Area of expertise] and [Area of expertise] . Self-motivated professional successful in seizing viable opportunities for expansion and innovation in [Type] industry. Offering [Number] -year background in increasing profits, reducing costs and transforming customer service standards through [Action] and [Action] . Experienced in leading and supervising team of [Number] employees.
Work History
Banfield Pet Hospital - OwnerAvondale , AZ02/2003 - 04/2020
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels [Number] %.
- Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization's
- Managed [Number] employees by supervising daily tasks.
- Directed business operations for [Number] -employee company doing $ [Amount] in yearly revenue.
- Input income and expense details into [Software] to track business finances and address variances.
- Aligned branding initiatives and sales strategies with client goals.
- Directed successful turnaround, eliminating over $ [Number] in debt within [Timeframe] .
- Maximized efficiency by coaching and mentoring [Number] personnel on [Type] principles, industry practices, company procedures and [Software] system.
- Discovered areas of improvement by generating [Timeframe] operational and sales reports.
- Applied human resources expertise to optimize hiring, training and performance.
Safeway - SafewayCity , STATE12/2011 - 02/2017
- Supervised 2 employees in floral department.On
- Supervised [Number] employees in floral department.
- Monitored special orders and ensured timely deliveries.
- Inventoried plants and flower care supplies and ordered more.
- Imparted knowledge on plants and flowers to customers, including how to properly care for purchases.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
- Prepared various floral arrangements, including potted plants and bouquets based on customer requirements.
- Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
- Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Researched latest design trends, colors and vendor products for use in new pieces.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events.
- Worked with [Type] customers to understand needs and provide [Type] service.
- Developed team communications and information for [Type] meetings.
Red Lobster Hospitality LLC - Certified Server TrainerCity , STATE02/1992 - 03/2006
- Evaluated skills assessment and observations to review effectiveness of training material.
- Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
- Fostered positive environment of learning to support and develop proficient certified servers to limit liability.
- Initiated guidelines for standard operation of serving [Type] .
- Modeled role-play scenarios to provide visual demonstration of serving [Type] to patrons.
- Discussed trends and risks related to responsible sale and service of [Type] .
- Conducted small group or individual instruction to meet learning styles of participants.
- Observed participants and provided corrective measures for skill improvement.
- Presented training material with varied instructional methods to maintain attention of participants.
- Demonstrated skill detecting altered or false identifications prior to serving patrons.
- Oversaw grill, stove and oven and cleaned all equipment after every shift.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Oversaw day to day activities of [Number] employees in [Type] establishment, fostering inspiring atmosphere to optimize employee experiences.
- Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Educated [Number] [Type] employees on menu updates and procedural changes.
- Cut spending by [Number] % through effective inventory management and supply sourcing.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Skills
- Business analysis
- Business administration
- Financial Management
- Relationship building
- Operations management
- Marketing
- Staff Management
- Coaching and mentoring
- Business planning
Education
05/1988Harrison High SchoolCity, StateGED
01/1988Colorado Beauty College CityCertificate : Cosmetology
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Resume Overview
School Attended
- Harrison High School
- Colorado Beauty College
Job Titles Held:
- Owner
- Safeway
- Certified Server Trainer
Degrees
- GED
Certificate : Cosmetology
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