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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Self motivated professional looking for a remote opportunity that can utilize a wide variety of skills in Account Management, Human Resources and Administrative Assistance to help your company grow into what I know is possible. My organizational skills and attention to detail is phenomenal. “Vision without Action is merely a dream. Action without Vision just passes the time. Vision with Action can change the world.”

Skills
  • Excellent Customer Service
  • Human Resources
  • Administrative Assistant Tasks
  • Organizational Skills
  • Attention to Detail
  • Quality Control
  • Account Management
  • Hiring and Training
  • Conflict Resolution
  • Contract Negotiating
  • Patient Care
  • Pharmacy Technician
Work History
07/2017 to 12/2020 Owner American Society For The Prevention Of Cruelty To Animals | Bronx, NY,

Founded and managed an automotive sales and repair shop specializing in auto performance. Managed day-to-day business operations, including all HR tasks, administrative roles, accounting, controlling expenses, enhancing quality, automotive finance, contract negotiating, employee assistance and wellness, marketing and public relations, web and graphic design, payroll, customer service and support.

  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for our family owned and operated business.
  • Obtained financial business contracts with local Credit Unions and Banks to increase loaning opportunities for clients and additional products and profit.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Coordinated bookkeeping activities in QuickBooks, Google Docs and Sheets including invoicing and accounts payable.
  • Developed and updated spreadsheets and databases via Google Suite, Google Docs, Google Sheets, Excel and Microsoft Word to track, analyze and report on performance and sales data.
07/2017 to 09/2019 Account Manager / Pharmacy Account Manager Salvation Army Usa | Austin, MN,

Managed all patient accounts to ensure patients were receiving adequate care for their diabetes needs. Educated patients with understanding their current coverage and medical needs. Excelled at customer service by assisting patients to locate additional discounts and/or coupons to assist with their monthly copayment costs. Contacted physicians to set up prior authorizations and/or prescription adjustments as needed and approved. Responsible for inventory management and all patient records.

  • Implemented new customer service policies to maximize satisfaction and loyalty.
  • Promoted pharmacy services to patients and medical providers.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Reviewed and verified customer information and insurance provider information.
04/2009 to 05/2017 General Manager Charles River Community Health | Both Sites, MA,

Transformed a small family owned dealership from averaging $800k in annual sales to $10 million. Here I was able to creatively customize and implement a business plan specifically designed to take this small business to the next level. My title was General Manager but I educated and trained myself to oversee the following: all HR and administrative tasks, Payroll, accounting, controlling expenses, enhancing quality, executive development, employee assistance and wellness, marketing and advertising, hiring and training in all departments, web design and graphic design, automotive sales and finance, vendor account management, task assignment for three different departments, customer service, conflict resolution, and maintaining a pristine and professional showroom.

  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Devised hiring and recruitment policies for a 30 employee company.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
10/1999 to 04/2009 Pharmacy Technician Rite Aid | City, STATE,

Excelled in inventory management and patient care. Assisted the pharmacy director in opening new locations and training new staff to ensure excellent patient care.

  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Processed over 500 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Education
Expected in 1998 High School Diploma | Granger High School, West Valley City, Utah, GPA:
Expected in | Pharmacy Technician Salt Lake Community College, Salt Lake City, Utah, GPA:
Certifications
  • Certified Pharmacy Technician (CPhT)

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Resume Strength

  • Length
  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended
  • Granger High School
  • Salt Lake Community College
Job Titles Held:
  • Owner
  • Account Manager / Pharmacy Account Manager
  • General Manager
  • Pharmacy Technician
Degrees
  • High School Diploma

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