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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Meticulous transportation professional offering demonstrated success in performing inspections both before and after scheduled trips. Willing and able to refill vehicle fluids as needed and report any necessary maintenance measures. In depth-knowledge of area routes and traffic regulations, illustrated through 15 years of industry experience.

Safety-conscious Bus Driver adept in following predetermined navigation routes to complete passenger transport with safety and efficiency. Focused and dependable with a demonstrated history of proactively addressing passenger needs, including fostering convenience and safety for disabled patrons.

  • Multi-lingual: English and French (advanced speech, reading and writing) plus six additional languages
  • Impeccable driving record
  • Local street knowledge
  • Defensive driving expert
  • DOT regulations
  • Passenger assistance
  • Safety-focused
  • Local traffic laws
  • Training and presentations
  • Client needs assessment
  • Customer Service
  • Performance management
  • Goal-oriented
  • Processes and procedures
  • Key accounts and territory management
  • Capital improvement planning
  • Brand management
  • Systems and automation applications
  • Issue and conflict resolution
  • Company risk mitigation
  • Report analysis
  • Security screening
  • CCTV experience
  • Staffing and scheduling
  • Skilled in conflict resolution
  • Interviews and interrogations
  • Security team leadership
  • Investigative procedures
  • Operational effectiveness
  • Daily status reports
  • C-Cure and S2 knowledge
  • Smith's System Training
  • Loss prevention expertise
  • Security officer training
  • Certified Security Supervisor
  • Residential management
  • Emergency Response
  • MDTS Training
  • Advanced Taser Certification
  • Department of State Secret Security Clearance
  • Safety and security procedures
  • Defensive driving training
  • OSHA training
  • Security systems expertise
  • PERC Card/Guard Card
  • Windows Vista
  • Security Agency
Work History
01/2018 to Current
Owner Fort Transfer El Dorado, AR,
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Directed hiring and training of new department managers to drive organizational improvements.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
  • Hosted fundraising events for various charities to boost brand awareness and community engagement.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
  • Developed and implemented successful sales strategies leading to team exceeding monthly sales goals.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Assembled and managed teams for development, construction, sales and marketing initiatives.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals.
  • Secured long-term accounts, managing sales presentations to promote product and brand benefits.
  • Recruited exceptional job candidates via diverse traditional and digital routes for suitability for key positions.
  • Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Set pricing structures according to market analytics and emerging trends.
  • Coordinated with webmaster to develop website and create online advertisements.
  • Hired and mentored core start-up team, working to outline initial company policies and procedures.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Worked with chefs to prepare custom menus, including meals and beverages.
  • Discussed qualifications and specialties of catering teams, sharing referrals and testimonials of satisfied clients.
  • Gathered customer requirements and worked with catering team in implementing specifications.
  • Scheduled, organized and led food tastings to facilitate selections and surpass expectations.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Analyzed market trends and competitor deals for attractive proposal preparation.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Prepared and led food service training programs to teach staff various tasks.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
  • Obtained highest rating from county health department year over year.
  • Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.
  • Efficiently resolved problems or concerns to satisfaction of all involved parties.
  • Created new safety procedures manual that met local regulations and was disseminated to all bartenders and wait staff.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Built revenue by delivering innovative catering services, leading region in catering sales.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Managed book of clients with new projects, account records and client details.
  • Negotiated contract terms to maintain favorable working conditions and compensation for clients.
  • Established career goals and success strategies with clients.
  • Kept paper and digital records of bookings, reservations and client needs.
  • Negotiated between talent and various agencies for contractual arrangements.
01/2016 to 09/2018
Supervisor Challenge Unlimited Urbana, IL,

As one of the great security companies in the Bay Area, we are known for our reliability and our client-focused attention to details. With clientele that is as discerning and officers receiving ongoing state-certified training as well as internal proprietary training in de-escalation and negotiation tactics as ours, it is critical that we meet or exceed their needs in every possible way. Since our Bay Area security guards often work alone, we place high priority on hiring the right people. All of our employees are licensed, insured, and fully vetted to ensure your ultimate peace of mind, protection & safety.

  • Established and enforced clear goals to keep employees working collaboratively.
  • Complied with company policies, objectives and communication goals.
  • Conducted employee evaluations and reviews.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Spearheaded use of high-tech surveillance software to provide full security coverage in new stores.
  • Developed and implemented training methods to promote improved officer performance.
  • Developed and updated security procedures, security system drawings and related documentation.
  • Demonstrated ability to think fast and remain calm under pressure.
  • Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
  • Managed staff schedules for all shifts and events to minimize overtime costs.
  • Led security team and contributed to on-call shifts.
  • Provided security team leadership and contributed to on-call duties.
  • Developed procedures for emergency response and crisis management, physical security, information protection, incident management and investigation units.
  • Recorded required data for incident reports and files quickly and accurately.
  • Implemented video surveillance, motion detection and closed-circuit television systems to aid in monitoring premises.
  • Demonstrated public safety dedication through thorough patrolling of community events.
  • Installed, maintained and repaired security systems and programmable logic controls.
  • Developed and implemented training procedures for all newly hired personnel.
  • Monitored entire facility using CCTV while simultaneously performing dispatch duties.
  • Implemented new security protocols to prohibit trespassing and increase safety.
  • Oversaw highly effective security team and managed scheduling and resource allocation.
  • Trained new security officers on safety protocols and company standards.
  • Periodically reviewed existing policies and procedures and made recommendations to improve security.
  • Designed security policies, alarm response protocols and access card guidelines.
  • Managed security staff schedules for all shifts, minimizing overtime costs.
  • Counseled management on how to cut spending without compromising safety and security of company assets.
  • Conducted site reviews and security audits and made recommendations to management based on findings.
  • Assessed company security risks and developed actionable solutions to be presented to management.
  • Supervised property entrances and exits and monitored employee safety.
  • Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters.
01/2000 to 11/2015
Transit Bus Operator Firstgroup Plc Cranston, RI,
  • Transported passengers on predetermined routes while following local traffic regulations
  • Adhered to company determined schedules and routes to ensure timely arrivals and departures
  • Performed all duties with personable communication and professionalism including bus operation and passenger interaction
  • Maintained timely adherence to schedules and safety protocols
  • Assisted disabled passengers in boarding and exiting bus
  • Provided information to passengers, including route, schedule and fare information
  • Anticipated traffic delays and construction obstacles to proactively ensure adherence to schedules
  • Obeyed all DOT rules and regulations in addition to local laws and stipulations
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Expected in
Associate of Arts: Business
Santa Monica College - Santa Monica, CA
Expected in 1996
Associate of Arts: Chef Training
Santa Monica College - Santa Monica, CA

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Resume Overview

School Attended
  • Santa Monica College
  • Santa Monica College
Job Titles Held:
  • Owner
  • Supervisor
  • Transit Bus Operator
  • Associate of Arts
  • Associate of Arts

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