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Owner Resume Example

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OWNER
Professional Summary

IT professional specializing in leading high-performing and multi-disciplinary teams. Experience includes 18 years of IT Management experience, ERP administration, systems management, Database administration, vendor management, team leadership & project management. I have a proven track record for systems development that includes identifying system requirements, developing SOWs, budgeting, planning, work breakdown schedule, setting objectives, monitoring performance, establishing controls, change management, and reporting outcomes.

Skills
  • Project Management
  • Project planning and development
  • Application Management
  • Change Management
  • Strategic IT Planning aligned with business strategy
  • Strategic Management
  • Team building (Lencioni)
  • Relationship Building
  • Office 365, Dynamics, SharePoint, Salesforce
  • Disaster Recovery Planning and Testing
  • Technical Support Management/Metrics Reporting
  • Information Systems Security Governance
  • Scholarly Research
Work History
Owner07/2017 to Current
Blue Ocean Ally – St. Augustine, Florida
  • Performed Consulting Services
  • Performed Project Management Services
  • Established Training and Technical Documentation
  • Performed API Integration Services
  • Direct Sales
Information Technology and Customer Service Manager01/2016 to 11/2016
Mediatech, Inc – Holly Hill, Florida
  • Partnered with outsourced marketing team to translate product features into customer value propositions to be used in consumer messaging
  • Trained staff on operating procedures and company services
  • Developed constituent trust relationships and earned a reputation for exceeding service standard goals
  • VoIP administration
  • Administered Office 365
  • Implemented Microsoft Dynamics
  • Designed SharePoint master page and page layouts, serving as company's main SharePoint support for all technical needs
  • Prioritized daily workflows, including all inbound calls, quotes, and sales-related inquiries
  • Met existing customers to review current services and expand sales opportunities
  • Maintained and administered computer networks and environments, including computer hardware, software, and applications
Director of Information Technology03/2012 to 12/2015
University of St. Augustine – Saint Augustine, FL
  • Facilitated inter-departmental communication to effectively meet stakeholder expectations
  • Built strategic alliances with Marketing, Enrollment and Admissions teams to document swim lanes explaining the business process of reaching, contacting and enrolling students
  • Defined 3-Year Technology Strategy aligned with University strategic business plans and objectives
  • Served on Executive Subcommittee and Senior Leadership team for three years
  • Assumed ownership of team productivity and managed workflow to meet or exceed quality service goals
  • Created and published metrics to measure organizational success in delivering world-class customer service
  • Created internal procedures for change management, incident management, and escalation
  • Participated in special projects, external audits, evaluations and process improvements
  • Managed IT architecture design and roll-out for four new building construction projects
  • Assisted in the evaluation of Electronic Medical Records applications for student learning
  • Collaborated with other offices and territories to plan and implement new technology. Ex: Salesforce CRM
  • Monitored company-wide trouble ticket queues and determined KPIs
  • Vendor Management: assessed vendor products and maintained positive vendor relations
  • Budget Management
  • Developed business process for Help Desk Knowledgebase and departmental SOPs
  • Defined clear targets and objectives and communicated them to other team members
  • Created, documented and implemented multi-campus Emergency Notification System
  • Supervised 15 team members, offering constructive feedback on their work performance
Director of Information Services09/1998 to 01/2012
Christian Theological Seminary – Indianapolis, IN
  • Led communication with stakeholders regarding product goals and progress made. EX: Jenzabar Users Group
  • Installed and administered SQL web server hosting an online learning management solution and fundraising software application
  • Developed Faculty LMS training program which led to 100% faculty proficiency
  • Implemented and administered advanced Microsoft technologies
  • Implemented ReVelation Helpdesk Software for customer support
  • Coached and mentored IT staff members, including conducting performance reviews
  • Maintained and administered information systems
  • Created end-user policy, procedure and training documentation
  • Installed, maintained and supported VoIP applications
Education
Master of Information Systems Management: Technology and Management2017Walden University- Baltimore, MD
Bachelor of Arts: Interdisciplinary - Music TherapyUniversity of South Carolina - Coastal- Conway, SC
Accomplishments
  • Member  (2019): Sigma Alpha Pi, The National Society of Leadership and Success.
  • Nominated for Corporate Leadership Award from among 64,000 Global LaureateEmployees in 2014.
  • Co-Developed the IT Strategic Plan, for the Laureate Health Sciences Division (University of St. Augustine), recognized as the standard which other Laureate universities now use as a template.
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Resume Overview

Companies Worked For:

  • Blue Ocean Ally
  • Mediatech, Inc
  • University of St. Augustine
  • Christian Theological Seminary

School Attended

  • Walden University
  • University of South Carolina - Coastal

Job Titles Held:

  • Owner
  • Information Technology and Customer Service Manager
  • Director of Information Technology
  • Director of Information Services

Degrees

  • Master of Information Systems Management : Technology and Management 2017
    Bachelor of Arts : Interdisciplinary - Music Therapy

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