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Owner Resume Example

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OWNER
Professional Summary

Enthusiastic leader with over 15 years of professional experience planning, leading and improving quality, brand awareness, staffing and human resource functions. Strategic in developing policies, managing employee performance and delivering results. Focused on motivating staff and working with diverse personality types by coaching and developing policies and procedures to drive improvements.

Work History
QCT Consulting & Management - OwnerTwinsburg, OH10/2015 - Current
  • Create and monitored brand management promotional approaches to increase sales and profit levels by 28%.
  • Manage day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Establish, optimized and enforced business policies to maintain consistency and high-quality standards across brand management operations.
  • Discover areas of improvement by generating brand management operational and sales reports.
  • Set, enforce and optimize internal policies to maintain efficiency and responsiveness to demands.
  • Conduct target market research to scope out industry competition and identify advantageous trends.
  • Use knowledge of market trends to create value-added solutions resulting in increased revenue.
  • Manage key accounts, including developing sales presentations and promotion initiatives to drive product sales and increase brand awareness.
  • Stay current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
BIG HR - HR Consulting SpecialistSeven Hills, OH03/2016 - 06/2019
  • Applied facts and analytics to understand trends and develop solutions to positively impact organization.
  • Maintained current understanding of state and federal policies such as EEO and ADA.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams to ensure available information accuracy and usability.
  • Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
  • Liaised between multiple business divisions to improve communications.
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
  • Communicated with potential hires to provide clarity on expected tasks, compensation and policies.
  • Devised hiring and recruitment policies for 10-250 employee company.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Assessed client feedback and delivered information to management for corrective action.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Reviewed job applications to identify, vet and recommend optimal candidates.
ICAN TECHNOLOGY - Director of OperationsTwinsburg, OH09/2014 - 09/2015
  • Identified and implemented strategic plans based on accurate readings of specifications and solid collaboration with project leadership.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Delegated assignments based on site plans, project needs and knowledge of individual team members.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
LEVEL SEVEN - Talent Management SpecialistIndependence, OH05/2011 - 12/2014
  • Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
  • Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
  • Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
  • Screened all applicants based on qualifications and background to meet and exceed rigorous standards.
  • Reviewed job applications to identify, vet and recommend optimal candidates.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
  • Maintained relationships with technical professionals to gain industry knowledge and obtain referrals.
  • Completed paperwork and work authorization forms after hiring new employees.
  • Supported management in developing and implementing personnel policies and procedures.
Skills
  • Talent Management, Employee Engagement, Culture Building, Full Cycle Recruitment, Client Relationship Management, HR Assessments
  • Business Development
  • CRM
  • Brand Management
  • Recruitment
  • Client Relationship Management
  • Sales
  • Staffing
  • Relationship Building
  • Verbal and written communication
  • Consulting
  • Human Resource Management
  • Strategic Planning
  • Coaching and Mentoring
  • Project Management
  • Negotiation
  • Training and Development
  • Talent management
  • Organizational development
  • File and records management
  • Multitasking abilities
  • Problem resolution
  • Employee relations
Education
2014Ashford UniversityClinton, IABachelor of Arts: Human Resources Management & Organizational Management
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Resume Overview

Companies Worked For:

  • QCT Consulting & Management
  • BIG HR
  • ICAN TECHNOLOGY
  • LEVEL SEVEN

School Attended

  • Ashford University

Job Titles Held:

  • Owner
  • HR Consulting Specialist
  • Director of Operations
  • Talent Management Specialist

Degrees

  • Bachelor of Arts : Human Resources Management & Organizational Management

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