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Owner Resume Example

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OWNER
Executive Profile
Chief Operation Officer with company oversight, committed to cost-effective management of resources and quality performance.Visionary Operations Executive with solid experience managing all levels of multiple projects including budgeting and administration.High Level Executive driven to manage costs and establish strategic, mutually beneficial community partnerships and relationships stakeholders, vendors and service providers. Ambitious Team Leader who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals.
Skill Highlights
  • Small Business Development
  • Human Resources 
  • Project Management  
  • Budgeting/Expertise
  • Leadership/Communication Skills
  • Employee Relations
  • Business Operation
  • Strategic and Long Term Planning
Core Accomplishments
  • Staff Development: Launched well-received program of professional development courses for all staff. Mentored and coached employees resulting in a 54% increase in productivity.
  • Human Resources:Spearheaded the realignment of the day services which increased census and revenue.
  • Project Management:Initiated the start up of three new programs which resulted in 2 million dollars annually in new revenue streams.
Professional Experience
OwnerSep 2011 to Current
Custom Consulting Services － Morrow, Georgia
  • Owner of a quality improvement/quality assurance independent review company.
  • Program review and observation to determine risks, strengths and needs.
  • Review of systems and policies to ensure compliance with regulatory and governing bodies.
  • Representation for agencies during external or state reviews.
  • Assist in the Electronic Data Management System (Specializing in Therap) Funding, Block Grant and Proposal writing, review or correction.
  • State and Federal contract development and completion.
State DirectorNov 2011 to Feb 2013
Meritan Inc － Cartersville, GA
  • Managed the development, implementation and evaluation of programs and services.
  • Served as the primary consultant for direct care for strategic planning, implementing organizational change,.
  • training collaborating and problem solving.
State Director/Executive DirectorAug 2008 to Oct 2011
Your Friends and Neighbors of Georgia Inc － Atlanta, GA
  • Managed the development, implementation and evaluation of programs and services.
  • Served as the primary consultant for direct care for strategic planning, implementing organizational change, training collaborating and problem solving.
  • Previously directed a "for profit" program for disabled adults and children.
  • Oversight of 48 residential homes, 3 scattered site apartments and three adult day programs, and 20 home care sites.
  • Responsible for obtaining and maintaining accreditations, certifications and updating policies and procedures.
  • Program employed 250 full time and 70 PRN professional and non-professional staff members.
  • Direct supervision of the management team members; inclusive of employment selections, performance evaluations, complaint resolution and employee/labor relation issues.
  • Created contracts for providers that were not under any contractual obligations; therefore creating consistent, binding revenue for the company.
  • Increased revenue on current billing, contracts and financial through itemizing and adjusting anomalies that were being overlooked.
  • Expanded the Residential and Daytime Services Divisions of the agency, which also brought an increase to revenue.
  • Revised Human Resources Division and revamped the hiring process, to cut administrative time and overhead.
  • Chairperson of the agency's Incident Review and Human Rights Committees; also sat on the Health Services Review Committee.
Manager/Service CoordinatorJul 2003 to Aug 2007
The Center For Family Support － Bronx , NY
  • Managed, coordinated and directed the day to day operations of residences for disabled adults.
  • Responsible for the overall oversight and direction of staff, individual's records, and physical plant.
  • Supervised a staff of direct care workers on rotating shifts.
  • Reviewed and adhered to budget and spending for house, consumers and staff.
  • Trained staff on newly implemented systems and procedures in agency.
  • Maintained seat on agency's investigation committee.
  • Maintenance and updating of individual's files/books, case plans, behavior plans, residential plans and medical files.
  • HR duties such as hiring and termination, orientation of staff, and performance evaluations.
Supervisor of Service CoordinationMar 2003 to Sep 2007
The Center for Family Support － Hempstead, NY
  • Supervised a staff of Medicaid Service Coordinators.
  • Advocacy and services for developmentally disabled adults.
  • Conducted visits to state run group homes to monitor consumer health and safety as well as staff performance.
Education
Baccalaureate Degree, Human Service2000Audrey Cohen College － New York City, New YorkHuman Service
Master of Public Administration, Public Policy and Administration2005Metropolitan College of New York － New York City, New YorkPublic Policy and Administration
Skills
Skills
Administrative, Agency, Billing, Budgeting, Budget, Business Development, Bi, Business operations, Case Manager, Communication Skills, Consultant, Contracts, Data Management, Direction, Employee relations, Financial, Hiring, Home Care, Human Resources, HR, Leadership, Meetings, Natural, Organizational, Policies, Problem Solving, Profit, Project Management, Proposal Writing, Quality Assurance, Quality Improvement, Safety, Social Services, Staff Development, Staffing, Strategic, Strategic Planning, Supervision, System Administration
​
Former Duties
Observation and monitoring of Children in the New York City foster care system Administration for Children's Services, ACS. Monthly visitation to natural parents, children and foster parents.Care and maintenance of children and parent case records.Completion of applications for individuals to various social service support entities.Attendance to court cases for review or permanency.Eventually promoted to Court Case Worker.Thereby being a consistent presence in the New York City Court System.Maintained monitored and audited records in 15 residential facilities.Ensured that all policy and procedures were being recognized and adhered.Development of new policy and procedure guidelines based on need.Training on policy guidelines, form/document usage.Supervised a staff of Medicaid Service Coordinators.Advocacy and services for developmentally disabled adults.Conducted visits to state run group homes to monitor consumer health and safety as well as staff performance. ·  Supervised a staff of direct care workers on rotating shifts. ·  Reviewed and adhered to budget and spending for house, consumers and staff. ·  Trained staff on newly implemented systems and procedures in agency. ·  Maintained seat on agency's investigation committee. ·  Maintenance and updating of individual's files/books, case plans, behavior plans, residential plans and medical files. ·  HR duties such as hiring and termination, orientation of staff, and performance evaluations. ·   Case Manager Advanced Monitored a caseload of children and families in the Georgia Department of Family & Children's Services (GDCFS) foster care unit. ·  Attended court on cases set for permanency, panels or case reviews. ·  Facilitated visits for families in DFCS offices or abroad. ·  Bi-monthly monitoring of children in foster care. ·  Monthly monitoring of parents in services. ·  Attendance in staffing, Family Team Meetings etc. Training in; FC/Adoption/Termination/Reunification/Permanency/CPS
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Resume Overview

Companies Worked For:

  • Custom Consulting Services
  • Meritan Inc
  • Your Friends and Neighbors of Georgia Inc
  • The Center For Family Support
  • The Center for Family Support

School Attended

  • Audrey Cohen College
  • Metropolitan College of New York

Job Titles Held:

  • Owner
  • State Director
  • State Director/Executive Director
  • Manager/Service Coordinator
  • Supervisor of Service Coordination

Degrees

  • Baccalaureate Degree , Human Service 2000
    Master of Public Administration , Public Policy and Administration 2005

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