Highly organized and detail-oriented Administrative professional with more than 10+years experience supplying thorough, organized administrative support to five senior high-level officials, team of astronauts, engineers, scientists, education specialists and host of stakeholders
45 WPM typing speed
Professional phone etiquette
Excellent communication skills
Articulate and well-spoken
Advanced clerical knowledge
Filing and data archiving
Accurate and detailed
Works well under pressure
Human resource laws knowledge
Social media knowledge
Multi-line phone proficiency
OwnerNov 2014 - Current Caterer - B&B\'s CateringTemple Hills, Maryland
Communicate effectively at all times with persons of interest.
Create and submit event contracts with regard to meal preparation and delivery.
Plan menus with customers to ensure all meals meet the customer\'s expectations.
Source all ingredients for planned menu in advance of each event.
Transport meals and associated items to event venue.
Consult with customers about any meal or head count changes prior to event.
Inspect final arrangements with the customer to ensure satisfaction.
Submit invoices for customers in accordance with company policies and procedures
1.Attend food handling workshops for updates and awareness
2.Update food handling license every year for continuation on safety requirements
3.Attend monthly food industry meetings for creative ideas and trending
4.Create online marketing strategies to help promote business
5.Develop marketing materials for customers\' interests
Create surveys for customers\' feedback on quality of food taste and delivery service.
Customer Service RepresentativeJun 2012 - Nov 2015 BlueCross BlueShield of North CarolinaWilmington, NC
Processed customer requests for coverage and updated client information in computer database system.
Followed up with customers to assure satisfaction, responded to queries, solicited further sales, and solved or referred problems to appropriated sales agent.
Assisted agents with tallying leads for commission payments and group incentives.
Conducted insurance verification.
Developed lists of prospects from city and telephone directories and print-outs.
Scheduled appointments for insurance agents to meet prospective customers.
Called prospective customers in designated market area to qualify leads and explain benefits.
Informed customers of promotions and new or upgraded information on health benefits using prepared well written scripts.
Quoted prices and closed sales
Praised by management for strong work ethics, meeting deadlines and increasing leads during promotional advertising by 30% helping to reach and keep management\'s goal at 100%
2.Created desk manuals with procedures and step-by-step instructions for new hires decreasing delays in learning roles and responsibilities
3.Developed new on-line filing system for team members, increasing monthly production due to
Increased staff communication and office productivity 30% by way of initiating an "all-hands on deck" monthly in-office workshop for open discussions on new and creative ideas.
Executive Support AssistantOct 2011 - Sep 2012 NASAWashington, District of Columbia, United States
Communicated respectfully and politely with potential customers and staff at all times.
Coordinated executive communications for a total two astronauts, six scientists and 14 educational specialists including, handling phones calls and messages, responding to speaking engagements; calendar, email, database, records, correspondence, mail management.
Prepared internal and external corporate documents for team members and industry partners.
Scheduled meetings and appointments as requested.
Prepared reports, meeting materials and set up conference rooms for weekly, bi-weekly, monthly and yearly meetings.
Attended speaking engagements for STEM updates on program developments students grades K-12.
Managed, organized, created hard copy and electronic filing systems
1.Modified and improved electronic filing system reducing delay and maximizing retrieval times improving meeting production by a percentage of 50%
Created front desk procedural guides increasing effective communication among staff and customers by 50%, increasing office moral and customer satisfaction by 50%
Appraised and honored by high-level officials for excellent work-ethics and customer/client services.
Human Resource GeneralistJun 1999 - Aug 2011 U.S. Department of TransportationWashington, DC
Assisted HR supervisors with the hiring process, including submitting job postings online and scheduling candidate interviews.
Implemented, drafted and administered employee policies.
Provided superior customer service and high-quality advice to management and internal/external customers on daily employee relations involving health benefits, within-grade increases, incentive award programs and retirement.
Supported the HR department in implementing programs to help improve the employee experience.
Offered proactive assistance with setting up training for over 500, employees.
Maintained ongoing relationships with over 1,000 plus employees, within five agencies, to ensure the selection of the most qualified candidates.
Identified and communicated ways to improve policies and procedures.
Liaison for ordering awards, certificate, supplies; creating and preparing properly for distribution to employees
Praised by Director for solidifying price negotiations with contractors for supplies, increasing monthly expenditures by 50%
Strategically developed a plan for in-office cross-training; decreasing delays in feedback to customers during absences
Compiled company information and related material and distributed it to candidates.
Received numerous awards and certificates for excellent work ethics and team player efforts.
Program AssistantU.S. Department of TransportationWashington, DC
Pipeline, Hazardous Materials and Safety Administration).
Provided receptionist and administrative duties including data entry, correspondence management, database management, email management, Excel, PowerPoint presentations, filing, faxing, emailing and coding for 14 Engineers.
Assisted Pipeline Engineers (field operators) with the strategic development of contractual and oil-based programs for improvement of pipeline services for gas companies.
Received and relayed client concerns to the appropriate senior staff.
Prepared, reviewed and submitted monthly reports from field audits to Director for forwarding.
Scheduled and organized appointments for a total of 14 senior staff members and 50 stakeholders.
Negotiated pricing for protective clothing, furniture, IT services and equipment and office supplies.
Maintained and updated, reorganized over 1,000 plus client files including contracts, insurance policies, background and personnel information.
Conducted inventory and coding of IT equipment on a quarterly basis for accounting office
1.Promoted from Program Assistant to Human Resource Generalist within the department
2.Reconstructed filing system including redeveloping over 500 contract files, rearranging location for faster retrieval; enhancing meeting production
3.Developed cross-training manuals for entire office staff, decreasing delays in customers\' requests during absences
Received numerous awards for excellent work ethics and team player efforts.
Administrative Assistant U.S. Department of TransportationWashington, DC
Managed workflow by assigning tasks to other administrative employees daily, ensuring that deadlines are met and work is completed correctly.
Assisted in training staff members and new hires.
Implemented and monitored programs as directed by management, following through to completion.
Generated memos, emails and reports as requested by higher-level officials.
Assumed responsibility for maintenance of office equipment, including computers, copy machines and fax machines.
Maintained office supplies keeping track of monthly, quarterly and yearly expenditures.
Responded to questions and requests for information, expediting feedback within a 24-hour time-frame.
Provides receptionist duties as needed
Promoted from Administrative Assistant to Program Assistant within same department
Created excel spreadsheet for correspondence tracking, decreasing delays in retrieval and enhancing office production and project completion
3.Created and set up telephone relay message system via email diminishing delays while triggering a quicker response to inquiries and messages
Received numerous cash awards for excellent work ethics and team player efforts.
High School Diploma: 1982 Ballou Sr. HighWashington DC
Certificates of Study: Business AdministrationUSDA Graduate SchoolWashington DC
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Companies Worked For:
Caterer - B&B\'s Catering
BlueCross BlueShield of North Carolina
U.S. Department of Transportation
Ballou Sr. High
USDA Graduate School
Job Titles Held:
Customer Service Representative
Executive Support Assistant
Human Resource Generalist
High School Diploma : 1982 Certificates of Study : Business Administration
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