Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Graduate of Lake Placid High School Class of 2016.
Will be furthering my education in Business management online starting year of 2021.
Customer service representative looking to leverage my sales and tech support experience to excel at a customer care role at your call center. My customer satisfaction rating and excellent typing skills will be an asset to your company.
Positive and helpful Cashier with years of leadership experience with marketing such as online store owner, Kmart, Walmart seller and amazon. Exceptionally accurate arithmetic skills proven by inclusion in Advanced Placement math courses. Maintains a friendly disposition at all times.
I can truly offer my dedication by attending work with great attendance everyday. Bringing great energy of positivity to customer and coworkers. Bring corrections to my work if there is any error. Showing customers and coworkers patience, communication, RESPECT, loyalty, honesty, empathy , trustworthiness, multitask.
Skills
KPI management
Marketing tactics
Labor relations
Talent development
Sales leadership
Cash flow optimization
Credit card payment processing
Microsoft Office expertise
Call centers
Marketing
Payment processing
Customer assistance
Coin counting
Security monitoring
Customer greeting
Cash management
Problem resolution
Team building
Administrative support
First Aid/CPR
Issue and conflict resolution
MS Office
Process improvement
Planning and coordination
Organization
Communications
Reading comprehension
Flexible working hours
Documentation skills
Experience
Owner, 06/2020 to Current Swope Health – Kansas City, KS,
Assessed, optimized and elevated operations to target current and expected demands.
Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Directed successful turnaround by eliminating over $[Number] in debt within one quarter.
Determined clients' immediate and future financial requirements to recommend insurance products meeting individual needs.
Recruited exceptional job candidates via diverse traditional and digital routes for suitability for key positions.
Hosted fundraising events for various charities to boost brand awareness and community engagement.
Set pricing structures according to market analytics and emerging trends.
Negotiated with [Type] vendors to gain optimal pricing on [Type] products resulting in [Number]% increase in profit margin.
Reviewed company software and business programs to determine value and assess viability in live environment.
Developed business and marketing plans and prepared monthly financial reports.
Investigated alarms and disturbances to maintain safety.
Monitored [Number] security cameras and fire, building and alarm systems.
Checked credentials and issued passes before allowing access to property.
Responded to emergency situations quickly to minimize risk and injury.
Guarded restricted areas to prevent unauthorized entry.
Searched individuals and baggage for devices, weapons and other prohibited items.
Used X-ray machines and other devices to screen guests entering premises.
Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
Oversaw premises to identify security risks to promote employee and visitor safety.
Operated and maintained x-ray and metal detection devices at building checkpoints.
Inspected parking lot to verify parking permits and ticketed or towed all unauthorized vehicles.
Patrolled and secured industrial and commercial premises to prevent intrusion.
Documented all security-related situations and submitted in-depth reports to [Job title].
Surveilled all areas within facility to identify suspicious behavior.
Circulated among patrons and customers to keep abreast of emergent security situations.
Cashier and Customer Service Temporary , 06/2016 to 09/2016 Kmart – City, STATE,
Greeted customers and responded to informational requests.
Processed credit card, EBT and gift certificate payments in electronic computer systems.
Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
Helped customer locate and select appropriate merchandise throughout store.
Monitored sales events, added new merchandise and rang up purchases.
Operated [Type] equipment to lift and transport stock.
Helped customers find specific products, answered questions and offered product advice.
Properly verified customer identification for alcohol or tobacco purchases.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Welcomed customers, offering assistance to help find necessary store items.
Learned roles of other departments to provide coverage and keep store operational.
Monitored [Type] product availability in store, on shelves and in orders to accurately answer customer questions.
Processed returned items in accordance with store policy.
Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
Counted product stock to maintain inventory records.
Cross-trained in [Type] and [Type] roles in order to provide skilled backup for team members.
Collected merchandise from store and searched back-end locations for customer purchases.
Managed [Type] product returns professionally and quickly to maintain customer satisfaction.
Trained new team members in cash register operation, stock procedures and customer service.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Facilitated change from [Software] to [Software], effectively assisting with employee training without decreasing overall sales.
Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Accurately handled over $[Amount] of payments daily in cash and credit cards payments for [Type] products.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Stayed up to date on current item discounts to support promotions.
Answered phone calls to assist customers with questions and [Type] orders.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Scanned items quickly to keep lines moving and reduce overall wait time.
Assisted customers to find appropriate products, answered product questions and provided product solutions.
Education and Training
High School Diploma: , Expected in 05/2016 Lake Placid High School - Lake Placid, FL GPA:
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