Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Successful Coordinator with 5 years experience with expertise overseeing programs and management. Proficient in organizing program referrals, providing direct support and coordinating outreaches. Talents include building relationships and partnerships to further goals. Flexible professional knowledgeable in laws related to welfare and crisis intervention. Skilled and able to stay calm in stressful environments. Built program operations from ground up with strategic and scalable approaches. Ready for a new position that involves successfully handling various tasks in a fast-paced setting.

  • Budgeting
  • Delegate Activities
  • Tolerate Stress
  • Handle Conflicts
  • Manage Stress in Organization
  • Relate Empathetically
  • Apply Organizational Techniques
  • Accept Own Accountability
  • Promote Inclusion
  • Apply Person-Centered Care
  • Listen Actively
  • Manage Crisis
  • Vital Signs Measurement
  • Review Service Plans
  • Cooperate At Inter-Professional Level
  • Address Problems Critically
  • Team Leadership
  • Schedule Management/Coordination
  • Team Oversight
  • Teaching
  • Staff Management
  • Administrative Leadership
  • Administrative Oversight
  • Coordination
  • Management of Personnel Resources
03/2020 to Current
Owner Swope Health Kansas City, MO,
  • Enhanced operational performance by developing effective business strategies, systems and procedures
  • Analyzed transportation client business needs and assisted in determining appropriate resources and strategies.
  • Developed business and marketing plans and prepare monthly financial reports.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Secured long-term accounts, managing sales presentations to promote product and brand benefits.
  • Identified client business and operational needs and introduced services to provide solutions.
  • Led startup and opening of transportation business and provided business development, creation of operational procedures and workflow planning.
07/2016 to Current
Supported Living Coordinator Systems Unlimited Iowa City, IA,
  • Identified and hired talented individuals bringing valuable skills and great experience to team.
  • Consulted with program management to understand client needs and strategize response plans.
  • Coordinated referrals to community services by advocating for individual needs and addressing roadblocks.
  • Organized staff and client schedules and assignments to maximize efficiency and program effectiveness.
  • Collaborated with team members to identify and accomplish agency objectives.
  • Ensured staff received development opportunities by implementing regular training.
  • Analyzed data from staff, medical and other professionals to provide follow-up services on financial, legal, crisis intervention, medical referrals
  • Produced and updated organizational records and reports, including organizing documentation.
  • Partnered with programs to meet individual needs, preventing duplication and optimizing resource utilization.
  • Advocated for placement of individuals as well as assisted with obtaining housing for individuals
  • Managed delivery of social services for over 10 individuals in need of varying degrees of assistance.
  • Assessed each resident's psychosocial needs.
  • Resolved problems and delivered solutions by collaborating with team members
  • Developed and incorporated programs to meet various needs and monitored each program's effectiveness.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Achieved cost-savings by developing functional solutions to problems.
02/2016 to 07/2016
Direct Support Professional Good Shepherd Hospice Oklahoma City, OK,
  • Tracked and reported clients' progress based on observations and conversations.
  • Improved client outlook and daily living through compassionate care.
  • Administered necessary medications as directed by care plan.
  • Transported clients to doctor's appointments and other related errands.
  • Monitored client's well-being, safety and comfort under direction of physician.
  • Documented client progress in charts.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Facilitated best care by developing strong and trusting rapport with individuals.
  • Fostered independence in individuals while closely monitoring safety at all times.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Worked with multidisciplinary healthcare team to provide comprehensive mental healthcare to clients
  • Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
  • Reported concerns to supervisory to maintain optimal care for all client needs.
  • Checked mail, shopped for groceries and handled bill payments.
Education and Training
Expected in 06/2011
High School Diploma:
Baker High School - Baker City, OR
  • Certified Adult/Pediatric/Infant First Aid/CPR/AED Instructor for the American Red Cross

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Resume Overview

School Attended

  • Baker High School

Job Titles Held:

  • Owner
  • Supported Living Coordinator
  • Direct Support Professional


  • High School Diploma

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