Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

I can offer exceptional customer service and strong leadership skills. I have a strong background in profit and loss, training and development, and coaching.

Skills
  • Marketing tactics
  • Labor relations
  • KPI management
  • Product branding
  • Profit and loss analysis
  • Sales leadership
  • Customer relations
  • Talent development
  • Employee development
  • Cash flow optimization
  • Hiring and staffing
  • Recruiting and hiring
Experience
01/2019 to Current Owner Fedex Cross Border | Branchburg, NJ,
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Set pricing structures according to market analytics and emerging trends.
  • Led startup and opening of daycare business and provided business development, creation of operational procedures and workflow planning.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
04/2018 to 12/2018 Operations Consultant Clearesult, Inc. | MI, State,
  • Stayed abreast of local, state and federal regulations to bolster compliance of corporate procedures.
  • Utilized well-honed skills in customer service and profit to swiftly adapt and refocus when project priorities changed
  • Increased operations efficiency through the execution of improvement processes.
  • Identified shipping and receiving dates and contacted internal personnel with status updates.
  • Handled returns of damaged products to respective suppliers, following all corporate return policies.
  • Shipped packages and received goods and materials under the guidance of the company's procedures.
  • Reviewed daily, weekly, and monthly reports for accuracy and data integrity.
  • Managed cost reduction strategies in food and labor.
  • Performed budget formulation work involving review and preparation of budget estimates and financial plans.
  • Completed monthly operational reviews to check budget compliance and identify areas in need of adjustment.
  • Monitored budget execution work, including obligations incurred and actual expenditures of funds.
  • Generated reporting packages for areas such as business performance results.
  • Determined and tracked budget expenses with accuracy and transparency.
09/2006 to 04/2018 General Manager Aarons | Katy, TX,
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
  • Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
  • Oversaw all corporate communications to streamline data and information sharing initiatives.
  • Tracked [Timeframe] sales to generate reports for business development planning.
  • Trained over 200 employees on business principles, best practices, protocol and system usage.
  • Designed sales and service strategies to improve revenue and retention.
  • Coached and developed 3 internal candidates for promotion to general management.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Implemented effective customer service surveys to encourage feedback.
  • Trained, managed and motivated employees to promote professional skill development.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Directed 12 managers and 85 associates to generate over $3 million in revenue.
  • Facilitated monthly workshops to share best practices to optimize productivity.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
03/1993 to 08/2006 General Manager Aarons | Lanesville, IN,
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
  • Oversaw all corporate communications to streamline data and information sharing initiatives.
  • Tracked [Timeframe] sales to generate reports for business development planning.
  • Trained over 50 employees on business principles, best practices, protocol and system usage.
  • Designed sales and service strategies to improve revenue and retention.
  • Coached and developed 6 internal candidates for promotion to general management.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Implemented effective customer service surveys to encourage feedback.
  • Trained, managed and motivated employees to promote professional skill development.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Forecasted sales, allocated resources and managed labor to improve productivity metrics by 45%.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
Education and Training
Expected in 01/2012 Associate of Arts | Business Administration And Management University Of Phoenix , Phoenix, AZ GPA:

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School Attended

  • University Of Phoenix

Job Titles Held:

  • Owner
  • Operations Consultant
  • General Manager
  • General Manager

Degrees

  • Associate of Arts

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