Owner January 2008 to CurrentCarr Outreach Company LLC － Los Angeles, Ca
Responsibilities: Responsible for all business management and daily operations. Maintained all financial bookkeeping while supervising operations, hiring and training labor, purchasing and managing inventory, employee payroll and customer relations. Frequently examined the budget and searched for innovative ways to improve efficiency and increase the company's profit. Overseeing operations including customer service, accounting, auditing, inventory control and order fulfillment for a business with sales topping six figures. Accomplishments:
Single-handedly formed and operated a corporation from vision to grand opening.
Awarded a federally funded contract from the Women Infant Children (WIC) program. Provided service for 3,000 Low-income families within first year of operation.
Created 2 fulltime and 3 part-time positions for inner-city minorities.
Developed and built business from start up to generate 6-figure sales annually; established strong vendor relations. Increased sales year-over-year by leveraging economies of scale to pass benefits on to customers.
Operations Manager January 2005 to January 2010Federal Express Corporation － Marina Del Rey, Ca
Senior Operations Agent (1999-2005) Responsibilities: Department ad-hoc reports, scheduling, payroll, employee training, and allocation of resources and workable hours. Maintaining effect communication between cross-functional departments and having an in-depth understanding of global operations. Senior Operations Agent: Responsible for communicating on a global spectrum to insure urgent delivery of custom critical parcels. Accountable for the complete understanding of a global tracking system. Solely responsible for crafting contingency plans for rerouting due to system failures. The ability to demonstrate strong multi-tasking skills within daily operations, including the ability to provide detailed "current status" e-mails to senior management. Accomplishments:
Exceeding expectation of hiring manager be providing significant contributions to the success of the department in much less time than anticipated after being hired; tasked with providing mentoring and leadership to subsequent hires.
Management team contributions: exceeding business objectives; quality management committee activities; assisting customer service department with telephone and in-person customer meetings to resolve delivery issues and improve customer satisfaction levels.
Assistant Coordinator of in-station International Genesis program. Administered meetings and presentations about international regulatory and customs policies to ensure 99.4% compliance for all international parcels.
Bachelors of Science : Business Management, 2007California State UniversityBachelors of Science Degree in Business Management. California State University, Long Beach. 2004-2007 Concentration: Individual and team behavior and processes Organizational processes Applied performance practices Work-related stress and stress management Decision making and creativity Crafting and executing strategy Analyzing internal and external environments Five-Forces model of competition Driving forces and key success factors, SWOT analysis Competitive strategies Competing in foreign markets
Bachelors of Science : Business Operations, 2007California State UniversityBachelors of Science Degree in Business Operations. California State University, Long Beach. 2004-2007 Concentration: Supply chain materials management Forecasting- Demand management Production planning systems (MRPII/ERP)
Master : production planningMaster production planning Materials requirement planning (MRPI) Capacity planning Aggregate planning Purchasing- Supplier partnerships Inventory management Distribution & logistic planning JIT and Lean operations Quality control
In-depth understanding and knowledge with Lean Manufacturing, Six Sigma, Malcolm Baldrige Award and ISO9001-2000 Quality Management Systems methodologies for cost/waste reduction and quality/process improvements
Awarded a federally funded contract from the Women Infant Children (WIC)
Course in RFID systems ASPIRE management program (FedEx) Dangerous/Hazardous material Certified (FedEx)
Assistant Coordinator of in-station International Genesis program. Administered meetings and presentations about international regulatory and customs policies to ensure 99.4% compliance for all international parcels Skilled at delivering presentations to technical and non-technical audiences of all levels, from entry-level personnel to executive management
Business Management, Customer Service, Operations, Payroll, Receptionist, Retail Sales, Training, Scheduling, Buying/procurement, Inventory, Purchasing, Accounting, Auditing, Benefits, Bookkeeping, Budget, Customer Relations, Fulfillment, Increase, Increased Sales, Inventory Control, Sales, With Sales, Accountable For, Mentoring, Operations Manager, Satisfaction, Service Department, Telephone, Production Planning, Business Operations, Employee Resource Group, Enterprise Resource Planning, Erp, Forecasting, Materials Management, Supply Chain, Radio Frequency Identification, Rfid, Fedex, Hazardous Material, Award, Process Improvements, Capacity Planning, Jit, Quality Control, Switch Capacity