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Owner Resume Example

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OWNER
Summary

Talented individual highly effective at enabling operational improvements by successfully overseeing and steering projects. Expertise includes effective judgment and listening skills as well as in-depth grasp of people and how they operate. Ready to take reins of any operation.

Multi-talented business leader bringing multiple years' experience. Strategic problem solver and change manager. Visionary, able to implement plans that meet current and future needs. Key expertise in the education and office management industry. A woman with talent for multi-tasking and quick thinking. Communicative and team-oriented. Proven history of fostering activities and other actions to meet team, individual and management objectives. Hardworking and reliable with strong ability in anticipation and people reading. Offering ability, loyalty and tenacity. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Marketing tactics
  • Program creation and implementation
  • Product branding
  • Recruiting and hiring
  • Staff training and development
  • Team oversight
  • Customer relations
  • Hiring and staffing
  • Strategic project planning
  • Design coordination
  • Key partnership cultivation
Experience
Owner
Absecon, NJEvolnomore Recovery Advocates/Oct 2020 to Current
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Led startup and opening of non-profit business and provided business development, creation of operational procedures and workflow planning.
  • Hosted fundraising events for various charities to boost brand awareness and community engagement.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
Front Desk Agent
Vineland, NJQuality Inn Hotel/Jan 2018 to Jun 2019
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
  • Responded to inquiries and room requests made online, by phone or email.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Supported daily operations of hotel front desk, including guest communication and concierge.
  • Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Worked to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Informed travelers of hotel security features and offered details regarding safety processes and procedures.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
Office Manager
Vineland, NJBack Pain Relief Center/Aug 2010 to Dec 2010
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Solicited vendor quotes to determine optimal material purchase pricing.
  • Increased office organization by developing filing system and customer database protocols.
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
  • Elevated customer satisfaction ratings by resolving client and case issues efficiently.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
  • Drafted manuals and resources for identifying access to services.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed office inventory by maintaining documentation of stock.
  • Greeted visitors promptly and directed to correct locations.
  • Updated employee paperwork and records.
  • Organized patient files and streamlined operations to improve efficiency.
  • Planned for major business changes, including system conversions and office moves.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Proactively identified and solved complex problems that impact management and business direction
  • Cultivated community relations and worked with teams to optimize programs.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
Fine Arts Teacher
Vineland, NJBoys and Girls Club/Jan 2010 to Dec 2010
  • Taught groups of up to 15 students and provided individual support as needed.
  • Generated funding through door to door and phone canvassing.
  • Developed and implemented skill-building activities focused on cultural education and promoting confidence in individual abilities.
  • Stocked classroom with art supplies.
  • Hung art in classroom and around the facility periodically.
  • Led groups of youth in discovery exercises and offered personalized support to individuals in need of extra assistance.
  • Developed lesson plans to teach course materials according to schedule.
  • Communicated abstract concepts to [Type] students.
  • Served as advisor for extracurricular activities such as art clubs and camps.
  • Planned field trips to museums, galleries and art exhibitions.
  • Created new programs that resulted in increasing productivity and customer satisfaction.
Education and Training
Associate of Arts: American LiteratureCumberland County CollegeMay 1998Vineland, NJ
Bachelor of Arts: Modern PoeticsWest Virginia State UniversityMorgantown, WV
Bachelor of Arts: Modern PoeticsWest Virginia UniversityMorgantown, WV
Bachelor of Arts: Behavioral SciencesWilmington UniversityNew Castle, DE
Bachelor of Arts: Addiction CounselingSouthern New Hampshire UniversityHooksett, NH
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Resume Overview

Companies Worked For:

  • Evolnomore Recovery Advocates
  • Quality Inn Hotel
  • Back Pain Relief Center
  • Boys and Girls Club

School Attended

  • Cumberland County College
  • West Virginia State University
  • West Virginia University
  • Wilmington University
  • Southern New Hampshire University

Job Titles Held:

  • Owner
  • Front Desk Agent
  • Office Manager
  • Fine Arts Teacher

Degrees

  • Associate of Arts : American Literature
    Bachelor of Arts : Modern Poetics
    Bachelor of Arts : Modern Poetics
    Bachelor of Arts : Behavioral Sciences
    Bachelor of Arts : Addiction Counseling

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