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OWNER
Professional Summary
Detail-oriented business owner and administrative leader with 16 years of experience in the construction industry and over 22 years of administrative experience. Proven ability to build relationships and maintain partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs. Excells at upper management support and optimizing all office procedures.
Skills
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Work History
7/8/16 - CurrentOwner | Fedex Cross Border - Madison , AL
- Created and monitored online promotional approaches to increase sales and profit levels.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across construction operations.
- Founded and managed corporate business
- Managed key accounts, including developing sales presentations and promotion initiatives to drive product sales and increase brand awareness.
- Maintained up-to-date administrative records to monitor operational conditions.
- Monitored Alaska market conditions to set accurate product pricing and take advantage of emerging trends.
- Input income and expense details into Quickbooks to track business finances and address variances.
- Reconciled daily sales, returns and financial reports with Quickbooks
- Attended pre-construction meetings with contractors, building officials, inspectors and subcontractors.
- Reviewed all drawings prior to bid to check for errors of omission.
- Received RFIs and submitted to appropriate architect in charge to resolve questions.
- Conducted critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives.
- Guided and directed third-party inspectors through project construction, commissioning and closeout.
- Kept sites compliant with OSHA, federal, state and local regulations to prevent unnecessary delays.
- Provided safety kits to all construction personnel, fully complying with job site safety protocols.
- Monitored subcontractor operations and applied effective time, resource and money management strategies to delivery under-budget project completion.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Developed recordkeeping systems for employee records and company documents to optimize operations and reduce project lags.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Produced highly accurate internal and external letters and memoranda.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Created and implemented standard operating procedures for records handling.
7/6/20 - CurrentOwner | Fedex Cross Border - Coppell , TX
- Created and monitored online promotional approaches to increase sales and profit levels.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across construction operations.
- Founded and managed corporate business
- Managed key accounts, including developing sales presentations and promotion initiatives to drive product sales and increase brand awareness.
- Maintained up-to-date administrative records to monitor operational conditions.
- Monitored Alaska market conditions to set accurate product pricing and take advantage of emerging trends.
- Input income and expense details into Quickbooks to track business finances and address variances.
- Reconciled daily sales, returns and financial reports with Quickbooks
- Attended pre-construction meetings with contractors, building officials, inspectors and subcontractors.
- Reviewed all drawings prior to bid to check for errors of omission.
- Received RFIs and submitted to appropriate architect in charge to resolve questions.
- Conducted critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives.
- Guided and directed third-party inspectors through project construction, commissioning and closeout.
- Kept sites compliant with OSHA, federal, state and local regulations to prevent unnecessary delays.
- Provided safety kits to all construction personnel, fully complying with job site safety protocols.
- Monitored subcontractor operations and applied effective time, resource and money management strategies to delivery under-budget project completion.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Developed recordkeeping systems for employee records and company documents to optimize operations and reduce project lags.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Produced highly accurate internal and external letters and memoranda.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Created and implemented standard operating procedures for records handling.
11/2020 - CurrentOffice Manager | Dcs Corporation - Littleton , MA
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
- Provided complete meeting support, including materials preparation and notes or minute taking.
- Completed weekly payroll for employees.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
- Created and finalized contracts for and with customers.
- Handled all incoming business and client requests for information.
- Received, screened and routed incoming calls.
- Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
- Prepared vendor invoices and processed incoming payments.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Handled client correspondence and tracked records to foster office efficiency.
- Coordinated special projects and managed schedules.
- Maintained computer and physical filing systems.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Education
South Whidbey High School, City, StateHigh School Diploma
Technical Training Institute, CityCertified Travel Agent: Travel
Affiliations
Member of Interior Alaska Building Association
NAHB
Member of National Association of Home Builders
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Resume Overview
School Attended
- South Whidbey High School
- Technical Training Institute
Job Titles Held:
- Owner
- Office Manager
Degrees
- High School Diploma
Certified Travel Agent : Travel
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