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owner resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Exceptional Project Manager successful at directing change management initiatives requiring fast-paced execution. More than 15 years in project management with proven success in Electronics Supply Chain, Services, and non-profit industries. Offers strong analytical, planning and organizational skills to manage competing and Business management experience with team’s up to 120 exempt managers and IT professionals, business super users, Stakeholders, Sponsor, software analysts, development and support programmers, network engineers, computer operations. Sr. Exec VP of manufacturing staff member responsible for IT ROI, efficacy, and strategy for reducing IT expenditure as percent of revenue. Affected production line transfers from U.S. to Asia without production interruption, inclusive of PCL and Supply Chain applications. Implemented MS net servers and business applications for small business and non-profit entities. PM with Agile/Scrum, updating with online courses.

Skills
  • Business Analysis
  • Case Studies
  • Resource Planning
  • Evaluation Procedures
  • Industry Best Practices
  • Requirements Management
  • Quality Standards
  • Technical Presentations
  • Functional Requirements
  • Customer Needs
  • Customer Service
  • Leadership Skills
  • Communication
  • Project planning and development
  • Software Development Lifecycle
  • Expense reports
  • Staff Management
  • Budget administration
  • Functional & Business Requirements
  • Testing and Conversion Plans
  • Change Control Processes
  • Disaster Recovery Methodologies
  • Business process re-engineering
  • Presentation Skills
  • Strong Multi-Tasking
  • Providing Direction
  • Project Manager
  • Self-Motivated
Work History
08/2013 to 06/2021 Owner Kroger | Bremerton, WA,
  • Electronic Components Wholesale.
  • TRM Cable Assembly Solutions - Manage all aspects of supply chain and order fulfillment functions: Inventory management and replenishment; order acceptance, scheduling and shipping on time; Logistics either as mandated by customer or as provided with cost efficiency pass through.
  • Years of experience and process improvements enables me to maintain long term customer satisfaction.
  • Evaluated web based Inventory Control applications integrate abled with finance.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Created pricing schedules and determined discount rates.
  • Maximized business potential by providing excellent customer service and ensuring 100% client retention.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Managed day-to-day business operations
10/2009 to 02/2013 Business Manager Lazy Days Rv | Wildwood, FL,
  • Manage all non-clergy business and services of the church.
  • Concluded and past audit review multi-million-dollar campaign to refurbish parish with 112% pledge fulfillment.
  • Extra $600k placed in capital improvement reserve.
  • Installed parish applications to improve business office efficacy and staff productivity.
  • Complete IT architecture upgrade with net server, new website, and business applications including online donations increasing contributions 20% year-over-year.
  • Implemented new website with online donations increasing contributions 20% YOY.
  • Reduced or eliminated different types of financial discrepancies by improving documentation and reporting accuracy for budget and operational controls.
  • Implemented automation strategies for office operations, correspondence management, schedule coordination and recordkeeping.
  • Hired exceptional candidates and led staff to maximize productivity and eliminate process lags.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
  • Enhanced and redefined organizational structure to maintain parish's optimal efficacy supporting all ministries work and achievements.
  • Created, managed and executed ministry plans and communicated parish vision and objectives to motivate teams.
  • Hired exceptional candidates and led staff to maximize productivity.
  • Supervised daily operations of multi-million dollar Capital Campaign to rebuild the church.
11/2005 to 12/2012 Owner • Franchise owner Homewatch CareGivers | City, STATE,
  • For in-home daily living assistance.
  • Set strategic and tactical plans, staffed and set procedural standards, metrics and implemented integrated home care applications for efficacy and productivity.
  • Won many awards for 1st, 2nd and 3rd year growth from franchisor.
  • Installed net server and web based business applications integrated with MS Office suite.
  • Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
  • Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
  • Recruited and developed successful leadership staff to handle day-to-day business operations.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Built and deployed operational procedures, training programs and administrative systems to handle needs.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Trained and motivated employees to perform daily business functions.
  • Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
01/1992 to 01/2002 IT Manager and Various Business Manager Roles Agilent Technologies (Hewlett Packard Spin-off) | City, STATE,
  • IT efficacy for US/Asia manufacturing.
  • Warehouse Distribution, Traffic, Customs’ Shipping and Receiving, FGI inventory; Order Fulfillment; Corporate Transportation and Physical Distribution, Function applications for Marketing, R&D, Finance, HR, outsource Manufacturing, Engineering.
  • Managed IT corporate division teams up to 120 exempt personnel and as Senior Executive VP U.S. and Asia Manufacturing.
  • And Asia Manufacturing (over 50% of total revenue ~ $10B annually) and responsible for IT expenditures and optimize ROI; Experience with forecasting, budgeting, planning, evaluate, collaboration with central service teams; $1.5M savings year over year i n IT expenses eliminating redundant manufacturing and material systems.
  • Primary internal IT l leadership for network, hardware, and proprietary software development and support to manufacturing engineering team, and supply chain functions; Goal: Replicate automated assembly and test system and processes to Malaysia in one year.
  • Achieved awards and stock options for integrated IT (EDI) business application solutions before ERP conversion.
  • Increased productivity > 200% order volume increase without added personnel.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Hired exceptional candidates and led staff to maximize productivity and eliminate process lags.
  • Created and implemented aggressive action plan to address pressing cost control needs.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Guided organizational technology strategy and roadmaps.
  • Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
  • Closely collaborated with project members to identify and quickly address problems.
  • Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
  • Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
  • Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
  • Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications
  • Conducted company-wide technology instruction, onboarding and education
  • Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends
  • Closely collaborated with project members to identify and quickly address problems
  • Coordinated ongoing technical training and personal development classes for staff members
  • Produced PowerPoint presentations and Project Milestones Progress reports each month, updating customers and senior leaders on progress and roadblocks, and plans to eliminate or mitigate and its overall project impact.
  • Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements
Education
Expected in 12/1989 to to Bachelor of Science | MIS University of San Francisco, San Francisco, CA, GPA:

- Manage projects starting and ending with customers needs foremost in design concepts and integrated digitization of processes to optimize present and future dynamics.

  • Continuing education in PMP

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Resume Overview

School Attended

  • University of San Francisco

Job Titles Held:

  • Owner
  • Business Manager
  • Owner • Franchise owner
  • IT Manager and Various Business Manager Roles

Degrees

  • Bachelor of Science

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