owner resume example with 8+ years of experience
Jessica Claire
- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
- :
Summary
Skilled administrative team member with in-depth understanding of compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Forward-thinking and friendly with distinguished ability to multitask and streamline procedures. Fantastic attention to detail and commitment to optimizing patient experiences through individualized care. Skilled at working with distressed patients with years of expierence in cutomer service and scheduling. (currently volunteering with life bridge resource center)
Skills
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Experience
Owner, 01/2019 to 11/2019
Fedex – Alpharetta, GA,
Fedex – Alpharetta, GA,
- Led startup and opening of a solon business and provided business development, creation of operational procedures and workflow planning.
- Set, updated and enforced policies to maintain consistency and quality at all levels.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Developed business and marketing plans and prepared monthly financial reports.
- Developed and implemented successful sales strategies leading to team exceeding monthly sales goals for the salon.
- Implemented site safety programs in accordance with contract requirements and applicable regulations.
- Fulfilling all salon order and needs of supplies
Administrative Office Manager (Call Center), 01/2017 to 12/2018
Bcfs – Boston, MA,
Bcfs – Boston, MA,
- Reviewed performance reports and used data to develop continuous improvement initiatives.
- Managed day-to-day operations, including supervision and assignment delegation for 50 member team.
- Maintained open and professional team relationships to quickly identify and resolve issues.
- Showed over 200 associates new procedure and product techniques over 2.5 years.
- Coached new team members on job tasks and performance strategies.
- Facilitated on-site staff training and developed processes and procedures to increase accuracy.
- Gave input on how to improve training and employee productivity.
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
- Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
- Increased productivity and reduced material waste by consistently seeking efficiencies.
- Trouble shooting all computer needs and phone dialers.
- Conducting all payroll and data reports for a sales team of 50 people.
- Motivated and promoted team employees from within for key leadership roles.
- Set and managed performance benchmarks for call center employees.
- Established strong and successful policies for employee actions and customer interactions.
- Developed quality assurance standards and established targets for all staff.
- Led staff meetings for team of 50 to communicate sale directives.
- Executed strategies to foster better customer service and promote positive and engaging environment for all.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Boosted sales volume by coordinating classes and workshops for major retailers and independent partners.
- Coordinated and launched grand openings for new stores.
- Payroll
Administrative Assistant, 01/2016 to 01/2017
Desert Heat Excivating – City, STATE,
Desert Heat Excivating – City, STATE,
- Assisted with administrative tasks, including filing, answering phones, scheduling digs and maintaining relations with clients.
- Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
- Supported departmental operations, including filing, monthly report preparation and vendor requisitions.
- Managed and adjusted personnel scheduling for 8 staff, monitoring resource allocation to provide optimal coverage and service.
- Tracked expenses and documented records using quickbooks, Microsoft.
- Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.
- Collected, calculated and reported on expenditure and statistical data to inform senior management.
- Facilitated troubleshooting, maintenance and updates for office systems.
- Liaised between internal and external stakeholders, providing updated project status and performance reports.
- Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Created and maintained spreadsheets and developed administrative and logistical reports.
Licensed Cosmetologist /Guest Services Supervisor, 03/2011 to 12/2015
European Wax Center – City, STATE,
European Wax Center – City, STATE,
- Collected payment from customers and scheduled next appointments.
- Evaluated each client's hair, roots and physical features to determine ideal style and cut plans.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Applied makeup to achieve desired day-to-day and special event looks.
- Kept notes listing preferences and services provided to clients for quick reference.
- Evaluated client hair type, condition and desired outcome to determine ideal services.
- Recommended products to customers to meet current needs or resolve specific concerns.
- Cleaned workstation, tools and equipment up tp state board standards by consultations.ts daily.e client needs.
- Scheduled appointments for customers using Millennium.
- Cleaned workstation, tools and equipment up tp state board standars
- Beautified customers by performing wax services and product knowledge by consulations.
- Cleaned workstation, tools and equipment up tp state board standardsge by consultations daily.
- Suggested, used and marketed appropriate products to clients for skin and hair care to increase company profit.
- Examined hair texture and condition to determine appropriate treatment for over 20-30 daily customers.
- Drove retail sales through salon product and service promotion, making catered recommendations to meet client needs.
- Double-checked inventories and stocking for 10 treatment and sale areas.
- Handled Thousands in cash and credit card payments daily with 100% accuracy.
- Increased sales every months by providing exceptional service and maintaining positive and energetic attitude.
- Set up workstation and treatment room with necessary products, equipment and supplies.
- Educated 20-30 daily guests on proper hair care to sell proper products and increase salon revenue by upselling services
- Scheduled 100 daily client appointments with necessary details including preferences and special needs.
Education and Training
Cosmetology License: Cosmetology, Expected in 10/2012 Avolon School of Cosmetology - Phoenix, AZ,
P.c.t.: Patient Care Technician, Expected in Brookline - Phoenix, AZ,
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Resume Overview
School Attended
- Avolon School of Cosmetology
- Brookline
Job Titles Held:
- Owner
- Administrative Office Manager (Call Center)
- Administrative Assistant
- Licensed Cosmetologist /Guest Services Supervisor
Degrees
- Cosmetology License
- P.c.t.
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