Credit and Finance professional, recognized by the National Association of Credit Management, with extensive experience in corporate finance and financial markets. Primary expertise is in credit and financial analysis, augmented by additional skills in advanced software applications. Superb relationship builder and communicator after years of interaction with senior management, brokers, and officers of customer accounts.
I am a very proud business owner of a High End Boutique Store, that employed about 3-5 employees. My first store front was establish since October 2009 in Ybor City Tampa, fl and relocated to Boca Delray Beach Florida. My boutique is a Very popular classically styled, high quality casual apparel store, My Boutique revue about 287,990 I am an experienced & strong sales/operationally driven retail store owner. Store Front Closing 2/2016
THE HOT SPOT 813 FASHION BOUTIQUE
October 2009 – Present (5 years 11 months) Closing 02/2016
1517 East 7th Avenue Ybor City/ Tampa Fl Other Location 181 N.E 2ND Avenue Delray Beach, Fl 33444
The Hot Spot 813 Fashion Boutique is revolutionizing fashion by allowing women to buy thousands of designer dresses and accessories. I focus on convenience and a top-notch customer experience on all our platforms, including online, mobile, and retail locations in STORE and ONLINE With styles from more than 300 top designers our fun, dynamic team is filled with passionate go-getters who dream big and deliver an incredible experience to our customers. The expanding retail division has translated our innovative online shopping experience into brick and mortar stores as we seek to grow our customer base and increase loyalty.
As a Proud Owner of the Hot Spot 813 Fashion Boutique; My duties were:
Directly manage and mentor Employees Review employee feedback regularly and develop best practices that directly impact both customer experience and sales
Develop, implement and lead training programs for new and existing hires and oversee professional development for existing employees
Create and implement the vision for the retail customer experience by partnering with key stakeholders across the company
Own and monitor all KPIs related to retail stores
Own payroll management, labor scheduling and budget management, including oversight of store P&L and distributing regular reports to senior management
Partner with store my staff and Public Relation stores as needed and develop a pro-active recruitment plan
Identify areas for improvement across all retail functions, i.e.: operational systems, processes and policies, customer service, etc.
Source, recommend and organize rollout of all technological enhancements and best practices across all retail locations
Partner with tech team on the development of digital tools to enhance customer experience
Own necessary processes to ensure stores are PCI compliant
Oversee retail loss prevention, shrinkage and aging report; identify challenges and opportunity to improve and minimize shrinkage
Effectively manage time and create rotational schedule for visiting all stores regularly
Political Science / Minor In Pre Law
Criminal Justice Degree
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