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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Credit and Finance professional, recognized by the National Association of Credit Management, with extensive experience in corporate finance and financial markets. Primary expertise is in credit and financial analysis, augmented by additional skills in advanced software applications. Superb relationship builder and communicator after years of interaction with senior management, brokers, and officers of customer accounts.

Accomplishments

I am a very proud business owner of a High End Boutique Store, that employed about 3-5 employees. My first store front was establish since October 2009 in Ybor City Tampa, fl and relocated to Boca Delray Beach Florida. My boutique is a Very popular classically styled, high quality casual apparel store, My Boutique revue about 287,990 I am an experienced & strong sales/operationally driven retail store owner. Store Front Closing 2/2016

Experience
Owner, 09/2009 to
Fedex Delanco, NJ,

THE HOT SPOT 813 FASHION BOUTIQUE

October 2009 – Present (5 years 11 months) Closing 02/2016

1517 East 7th Avenue Ybor City/ Tampa Fl Other Location 181 N.E 2ND Avenue Delray Beach, Fl 33444


The Hot Spot 813 Fashion Boutique is revolutionizing fashion by allowing women to buy thousands of designer dresses and accessories. I focus on convenience and a top-notch customer experience on all our platforms, including online, mobile, and retail locations in STORE and ONLINE With styles from more than 300 top designers our fun, dynamic team is filled with passionate go-getters who dream big and deliver an incredible experience to our customers. The expanding retail division has translated our innovative online shopping experience into brick and mortar stores as we seek to grow our customer base and increase loyalty.


As a Proud Owner of the Hot Spot 813 Fashion Boutique; My duties were:

Directly manage and mentor Employees Review employee feedback regularly and develop best practices that directly impact both customer experience and sales

Develop, implement and lead training programs for new and existing hires and oversee professional development for existing employees

Create and implement the vision for the retail customer experience by partnering with key stakeholders across the company

Own and monitor all KPIs related to retail stores

Own payroll management, labor scheduling and budget management, including oversight of store P&L and distributing regular reports to senior management

Partner with store my staff and Public Relation stores as needed and develop a pro-active recruitment plan

Identify areas for improvement across all retail functions, i.e.: operational systems, processes and policies, customer service, etc.

Source, recommend and organize rollout of all technological enhancements and best practices across all retail locations

Partner with tech team on the development of digital tools to enhance customer experience

Own necessary processes to ensure stores are PCI compliant

Oversee retail loss prevention, shrinkage and aging report; identify challenges and opportunity to improve and minimize shrinkage

Effectively manage time and create rotational schedule for visiting all stores regularly

Risk Management , 09/2008 to 05/2010
American International Group Jackson, MS,
  • Senior Risk Analyst
  • Participated on the risk management merger and acquisition team to ensure continuity of coverage. Also performed necessary due diligence.
  • Coordinated underwriting data from business units, completed applications, development of marketing materials, and support for broker and insurer meetings.
  • Managed surety bond procurement program and vendor relations. Assisted business units and other Ingersoll Rand parties in procurement of necessary sureties.
  • Managed monopolistic state workers compensation programs.
  • Ensured third-party administrator and broker services were delivered to the field in a cost effective manner. Arranged for training and access to various risk and claims data information systems.
  • Established and monitored service parameters and instructions for the third-party administrators. Provided support to Complex Claims Manager and Risk Manager for claims audits and management efforts.
  • Collected annual budget data and reviewed departmental planning efforts. Prepared analysis and reports as for director of risk management.
  • Administered and oversaw systems for certificates of insurance, automobile ID cards, and schedules of property values.
  • Compiled data to support allocation of premiums or insurance charges to business units.
  • Oversaw and updated Risk Management website utilized to communicate risk management issues and data to the business units.
Claims Analyst III, 2004 to 09/2008
BANK OF AMERICA City, STATE,
  • File claims for check card, ATM, and ACH transactions Assist customers with account maintenance and inquiries Coached one OJT class ECS Asset Rep and Back up Rep since 2011 Assist team members by doing side-by-sides to enhance associate stats involving AHT, Availability, Rep Drivers, and Quality Assist team members with knowledge based questions Proficient in Lean, OSCAR, Visa DPS, BOL, ACH View, Image AS400, Imageview, Internet Explorer, Outlook, NICS Mastercard, BOSS/FAST, COIN, FDES,CCMS VERIZON WIRELESS Support.
Education
Bachelor of Science: Political Science , Expected in 2006
to
University Of South Florida - Tampa, fl
GPA:

Political Science / Minor In Pre Law

Associate of Science: Criminal Justice , Expected in 2004
to
Hillsborough Community College - Tampa, FL
GPA:

Criminal Justice Degree

Certification Program Management - Life Cycle, Completion of Theory of Constraints. Microsoft Project, Word, Access, Power point, Novell, CAT II PDMSS, Oracle, People soft.: , Expected in
to
- ,
GPA:
BACHELOR OF SCIENCE: , Expected in
to
- ,
GPA:
CERTIFICATION PROGRAM MANAGEMENT - LIFE CYCLE, COMPLETION OF THEORY OF CONSTRAINTS] [MICROSOFT PROJECT, WORD, ACCESS, POWER POINT, NOVELL, CAT II PDMSS, ORACLE, PEOPLE SOFT.: , Expected in
to
- ,
GPA:
Skills
A+ certified, AS400, ATM, billing, budget, data management, Drivers, FAST, Image, Internet Explorer, ISO, ACCESS, Microsoft Certified, Microsoft Certified Systems Engineer, money, Office, Outlook, POWER POINT, MICROSOFT PROJECT, Word, Network Administrator, network, NICS, NOVELL, ORACLE, PEOPLE SOFT, Program Management, project planning, Quality, Scheduling, Troubleshoot, Troubleshooting, View

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Resume Overview

School Attended
  • University Of South Florida
  • Hillsborough Community College
Job Titles Held:
  • Owner
  • Risk Management
  • Claims Analyst III
Degrees
  • Bachelor of Science
  • Associate of Science
  • Certification Program Management - Life Cycle, Completion of Theory of Constraints. Microsoft Project, Word, Access, Power point, Novell, CAT II PDMSS, Oracle, People soft.
  • BACHELOR OF SCIENCE
  • CERTIFICATION PROGRAM MANAGEMENT - LIFE CYCLE, COMPLETION OF THEORY OF CONSTRAINTS] [MICROSOFT PROJECT, WORD, ACCESS, POWER POINT, NOVELL, CAT II PDMSS, ORACLE, PEOPLE SOFT.