Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Hardworking and reliable with strong ability. Highly organized, proactive and punctual with team-oriented mentality.

  • KPI management
  • Labor relations
  • Marketing tactics
  • Strategic project planning
  • Sales leadership
  • Design coordination
  • Staff training and development
  • Hiring and staffing
  • Strategic planning
  • Quality management systems
  • Customer relations
  • Cost reduction
  • Merchandising
  • Cash flow optimization
  • Profit and loss analysis
  • Talent development
  • Team oversight
  • Territory and account oversight
  • Issue and conflict resolution
  • Brand management
  • Marketing
  • Key accounts and territory management
  • CRM
  • Sales Techniques
  • Project management
  • Planning and coordination
  • Business operations
  • Communications
  • Supervision
  • Invoice generation
  • Team management
  • Team building
  • Problem resolution
  • Inventory management
  • Security systems
Owner Finger Lakes Premier Properties Keuka Park, NY,
  • Set pricing structures according to market analytics and emerging trends.
  • Developed and implemented successful sales strategies leading to team exceeding monthly sales goals for salon.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Identified client business and operational needs and introduced services to provide solutions.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Led startup and opening of salon business and provided business development, creation of operational procedures and workflow planning.
  • Recommended styles and treatments based on clients' needs and appearances.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Evaluated client's hair and physical features to determine style and cut plans.
  • Applied makeup to achieve desired day-to-day and special event looks.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Washed, colored, cut and styled hair for high volume of clients daily.
  • Collected payment from customers and scheduled next appointments.
Manager Morgan Properties Slidell, LA,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Recruited and hired qualified candidates to fill open positions.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Met with each associate to establish realistic monthly sales goals.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Generated reports to assess performance and make adjustments.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Leveraged market knowledge and leadership ability to help drive profit increases.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Hair/Makeup Artist IATSE Local 915 City, STATE,
  • Maintained safety protocols by ensuring proper and safe handling of equipment and materials.
  • Supervised work performance to motivate and support staff.
  • Applied makeup to clientele to cover imperfections and create new looks.
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Maintained updated knowledge of industry products and chemical composition structure and properties.
  • Applied makeup to achieve desired day-to-day and special event looks.
  • Employed artistry and technique expertise by working directly with clients representing products at industry or fashion shows and private events.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Recognized by management for providing exceptional customer service.
Education and Training
Expected in 06/2009
High School Diploma:
Homelife Academy - Jackson TN,
Expected in 02/2015
Cosmetology: Cosmetology
Queen City College - Clarksville, TN

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School Attended

  • Homelife Academy
  • Queen City College

Job Titles Held:

  • Owner
  • Manager
  • Hair/Makeup Artist


  • High School Diploma
  • Cosmetology

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