Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Hardworking and reliable with strong ability. Highly organized, proactive and punctual with team-oriented mentality.
Skills
KPI management
Labor relations
Marketing tactics
Strategic project planning
Sales leadership
Design coordination
Staff training and development
Hiring and staffing
Strategic planning
Quality management systems
Customer relations
Cost reduction
Merchandising
Cash flow optimization
Profit and loss analysis
Talent development
Team oversight
Territory and account oversight
Issue and conflict resolution
Brand management
Marketing
Key accounts and territory management
CRM
Sales Techniques
Project management
Planning and coordination
Business operations
Communications
Supervision
Invoice generation
Team management
Team building
Problem resolution
Inventory management
Security systems
Experience
to
OwnerFinger Lakes Premier Properties – Keuka Park, NY,
Set pricing structures according to market analytics and emerging trends.
Developed and implemented successful sales strategies leading to team exceeding monthly sales goals for salon.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Identified client business and operational needs and introduced services to provide solutions.
Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
Developed business and marketing plans and prepared monthly financial reports.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Led startup and opening of salon business and provided business development, creation of operational procedures and workflow planning.
Recommended styles and treatments based on clients' needs and appearances.
Backed up reception desk by answering phones, scheduling appointments and processing payments.
Evaluated client's hair and physical features to determine style and cut plans.
Applied makeup to achieve desired day-to-day and special event looks.
Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Washed, colored, cut and styled hair for high volume of clients daily.
Collected payment from customers and scheduled next appointments.
to
ManagerMorgan Properties – Slidell, LA,
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Recruited and hired qualified candidates to fill open positions.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Met with each associate to establish realistic monthly sales goals.
Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Assessed, optimized and elevated operations to target current and expected demands.
Generated reports to assess performance and make adjustments.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Leveraged market knowledge and leadership ability to help drive profit increases.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Educated customers on special pricing opportunities and company offerings.
Achieved top satisfaction, retention and referral rankings on consistent basis.
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