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OWNER
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Hardworking and reliable with strong ability. Highly organized, proactive and punctual with team-oriented mentality.
Skills
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Experience
Finger Lakes Premier Properties | Keuka Park , NYOwner
- Set pricing structures according to market analytics and emerging trends.
- Developed and implemented successful sales strategies leading to team exceeding monthly sales goals for salon.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Identified client business and operational needs and introduced services to provide solutions.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
- Developed business and marketing plans and prepared monthly financial reports.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Led startup and opening of salon business and provided business development, creation of operational procedures and workflow planning.
- Recommended styles and treatments based on clients' needs and appearances.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Evaluated client's hair and physical features to determine style and cut plans.
- Applied makeup to achieve desired day-to-day and special event looks.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Collected payment from customers and scheduled next appointments.
Morgan Properties | Slidell , LAManager
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Recruited and hired qualified candidates to fill open positions.
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
- Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Met with each associate to establish realistic monthly sales goals.
- Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assessed, optimized and elevated operations to target current and expected demands.
- Generated reports to assess performance and make adjustments.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Leveraged market knowledge and leadership ability to help drive profit increases.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Achieved top satisfaction, retention and referral rankings on consistent basis.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
IATSE Local 915 | City , STATEHair/Makeup Artist
- Maintained safety protocols by ensuring proper and safe handling of equipment and materials.
- Supervised work performance to motivate and support staff.
- Applied makeup to clientele to cover imperfections and create new looks.
- Kept notes listing preferences and services provided to clients for quick reference.
- Maintained updated knowledge of industry products and chemical composition structure and properties.
- Applied makeup to achieve desired day-to-day and special event looks.
- Employed artistry and technique expertise by working directly with clients representing products at industry or fashion shows and private events.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Improved customer satisfaction by finding creative solutions to problems.
- Improved operations by working with team members and customers to find workable solutions.
- Recognized by management for providing exceptional customer service.
Education and Training
Homelife Academy | CityHigh School Diploma06/2009
Queen City College | City, StateCosmetology in Cosmetology02/2015
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School Attended
- Homelife Academy
- Queen City College
Job Titles Held:
- Owner
- Manager
- Hair/Makeup Artist
Degrees
- High School Diploma
Cosmetology in
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