To "own the building” and oversee all operational and administrative facets of the Distribution Center (DC) to ensure compliance with all Company guidelines, policies and federal and state regulations. Lead exempt and non-exempt team members to fulfill their utmost capabilities in pursuit of customer satisfaction, common business goals and objectives. Meet and exceed the highest standards set to reach the vision, execute the mission at the highest quality achievable and to mentor the next group of leaders embodied with the key success factors and values of the enterprise. Quickly learn the job specifics and applications to ramp up and develop new business revenues from existing and new customers ASAP.
Skills
Written SOP’s, Policies and procedures, Project proposals
Continuous Process Improvement; root cause analysis, KanBan systems
Customer Service excellence; problem solving, customer and employee retention
HR and Payroll, Policies, regulatory compliance
Account management, Business Development
Warehouse: hands on and IT applications, Inventory Control, logistics, shipping, receiving, returns, packaging
Supply Chain: emphasis on Order Fulfillment, EDI, Inventory (FGI, Materials)
Electronic manufacturer material and safety standards compliance, OSHA, DOT, ADA, IS9000, etc.
Excellent on-time delivery and RMA record.
Lead daily and weekly staff meetings identifying and addressing issues, communicate critical information, relevant changes from other parts of Company.
Develop, update, and share regular reports and metrics on DC performance on returns, delivery status, delivery issues, credit hold, and other admin activities.
On-site inventory control expert.
Coordinate and oversee all inventory procedures and systems including BIS, WMS, receiving, shipping, transfers and cycle count comparisons.
Managed AR and AP, budgets, including responsibility for collections, overnight charges, end of day reporting, and account reconciliation.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Managed day-to-day business operations.
Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
10/2009 to 02/2013
Business ManagerLiving Spaces Furniture – San Leandro, CA,
Manage all non-Pastoral business and services of the church.
Concluded and past audit review on multi-million-dollar campaign to remodel parish with 112% pledge fulfillment.
Installed parish applications to improve business office efficacy and staff productivity.
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, operation efficacy, and coordination of people, councils and resources.
Enhanced and redefined organizational structure to maintain company's parish efficacy.
Spearheaded overhaul of parish staff to enable best practices and significantly increase staff retention.
Reduced or eliminated different types of financial discrepancies by improving documentation and reporting accuracy for budget and operational controls.
11/2005 to 12/2012
Owner • Franchise, HRHomewatch CareGivers – City, STATE,
Owner for in-home daily living assistance.
Set strategic and tactical plans,, , payroll and staffing policies and procedural standards; metrics and SOP’s with implemented integrated home care applications for efficacy and productivity.
Excellent results building teams with mutual trust, respect, and energetic collaboration among team members and customers (parishioners and alike).
Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
Put together realistic budgets based upon costs and fees for successfully operating business.
Ran business effectively to consistently achieve at least 92% of goal each year.
Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
Recruited and developed successful leadership staff to handle day-to-day business operations.
Oversaw payroll, business planning and marketing for franchise operations.
Updated business processes and process documentation to drive accuracy, relevance and consistency.
Input income and expense details into database to track business finances and address variances.
Reconciled daily sales, returns and financial reports in QuickBooks.
Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
Consulted with customers to assess needs and propose optimal solutions.
Facilitated range of HR administrative processes to support employee lifecycle.
Kept all building areas and equipment functional and well-organized to promote business performance.
Attended to phones to support customer requests.
Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
Analyzed and audited data to comply with government regulations and specific plan rules.
Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
Suggested and participated in automated system enhancements to optimize employee experience.
Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
Employed prompt decision-making and in-depth research to resolve issues.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Built and developed HR knowledge base to help employees answer questions via self-service.
Provided outstanding coaching to employees to boost productivity.
Created and monitored promotional approaches to increase sales and profit levels.
Built and deployed operational procedures, training programs and administrative systems to handle needs.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Optimized team hiring, training and performance.
01/2000 to 02/2002
IT Manager and Various Business ManagerAgilent Technologies (Hewlett Packard Spin-off) – City, STATE,
Warehousing, Distribution, Traffic, Customs, Shipping and Receiving, FGI Inventory; Order Fulfillment, and Corporate Transportation and Physical Distribution Policies.
Knowledge of materials, warehouse processes, quality control, costs, and other methods for maximizing effective distribution and receiving of goods.
Optimize relative costs and benefits of potential actions to choose most appropriate one.
Use relevant information and judgment ensuring processes comply with laws, regulations, or standards.
Peak performance assessment and developmental of staff, coaching, mentoring, help others to improve and achieve their utmost capabilities, knowledge and skills.
Communicate information and ideas effectively so others understand and execute with consistent quality, Work effectively with figures, amounts such as discounts, interest, commission proportions, percentages with concepts and resources for basic business math.
Communication Presentations audiences at all levels from CEOs to entry level positions as a team leader of multimillion-dollar projects creating and communicating mission statements, KPI’s, goals and objectives, etc., to teams of business users, technology analysts and software engineers across multi-function disciplines.
Leadership In addition to business and IT manager, I have coached baseball teams, volunteered to head research teams in non-profits; was selected twice to be a foreman of a jury and many more situations where I was to be part of team of experts.
Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
Analyzed delivery and shipping operations to reduce shipment turnaround time and store surcharges.
Communicated with customers and vendors positively with particular attention to problem resolution.
Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
Hired exceptional candidates and led staff to maximize productivity and eliminate process lags.
Spearheaded business operations by consistently seeking methods to improve profitability through cost containment and revenue generation.
Directed strategic workforce planning, performance management, and benefits administration.
Monitored over 120 employees' day-to-day activities and made plans to rectify issues resulting in 3 phase IT efficacy; 1. triage critical enhancements for legacy systems to minimize cost, 2. triage critical errors/failure from helpdesk and application support group, 3. document change and critical errors addressed for new application development team for project design impact.
Drafted invoices for completed work.
Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
Built loyal account base and long-term business relationships with retail accounts.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Coordinated leadership workshops to educate team members on best practices to optimize productivity.
Streamlined Supply Chain departments and budgeted effectively to decrease spending 20% year-over year relative to revenue.
Reported issues to higher management with great detail, resulting in EDI project approval to earn preferred supplier status increasing shelf space on top 10 retailer floor and increased stock sales.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Managed daily operations of Distribution and internal IT organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
Implemented business strategies by executing SLC, Best Practices and Six Sigma, increasing revenue and effectively targeting new markets.
Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
Worked directly with Senior VP management, Manufacturing manager and production managers, and Supply Chain departments to brainstorm, discuss strategy and mitigate issues.
Created and implemented aggressive action plan to address pressing cost control needs.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Education
Expected in 12/1989
Bachelor of Science: Management Information Systems University of San Francisco - San Francisco, CA, GPA:
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