Hard-driving business leader offering skills in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 27 years of experience. Highly effective and comfortable working with people at all levels in organization. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Integrity and Transparency
- Executive Leadership
- Portfolio Management
- Employee Motivation and
- Performance
- Change and Growth Management
- Strategic Planning
- Leadership and People Development
- Intuit QuickBooks
- Supplier Relations
- Finance and Accounting Operations
- Business Consulting
- Program leadership
Naperville, IL, 04/2017 - Current
- Managed day-to-day business operations
- Consulted with customers to assess needs and propose optimal solutions
- Trained and motivated employees to perform daily business functions
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs
- Optimized team hiring, training and performance
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations
- Onboarded new employees with training and new hire documentation
- Accomplished multiple tasks within established timeframes.
City, STATE, 09/2003 - 04/2017
- Organized and mapped efficient delivery routes to boost daily delivery numbers
- Maintained detailed delivery and pickup records for accurate accounting of newspapers delivered, collected and returned
- Picked up newspapers from main facility and loaded into vehicle in preparation for deliveries
- Monitored weather and traffic conditions to adjust and update routes for maximum efficiency
- Made efficient and safe deliveries with no supervision
- Provided dependable delivery to designated delivery locations and accommodated special delivery requests
- Lifted heavy loads and packed delivery vehicle making newspapers easily accessible at each stop
- Stocked newspaper boxes at assigned locations
- Followed state and city driving regulations to maximize safety during delivery routes
- Performed regular maintenance of personal vehicle to avoid delivery interruptions and delays
- Collected unsold newspapers to return to distribution center at end of shift
- Handled sorting and assembly of newspapers and bagged for customer delivery.
City, STATE, 09/1995 - 09/2003
- Fielded customer questions and complaints and rectified issues
- Supported customers via telephone, email and at sites to handle escalations and product concerns
- Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels
- Managed resources effectively to avoid unnecessary delivery delays
- Supervised delivery staff and general productivity
- Planned delivery routes according to traffic, weather and types of delivery
- Trained drivers, helpers and support workers in techniques for maximizing efficiency
- Engaged customers to discuss business needs and explore opportunities to increase sales
- Scheduled regular equipment and fleet maintenance
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding
- Conducted research to address shipping errors and packaging mistakes
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
City, STATE, 08/1991 - 09/1995
- Evaluated and revised lesson plans and course content to achieve student-centered learning
- Applied various teaching aids to minimize learning gaps and instruct and motivate students
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems
- Emphasized safe working and classroom conditions and practices
- Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses
- Increased student participation by facilitating interesting and relevant events
- Defined and articulated goal learning outcomes, performance metrics and changes to improve student learning.
- Promoted effective professional relationships with coaching staff and athletes by showing respect, dependability and being courteous.
- Matched individuals to achieve right fit for athletic and academic programs.
- Delegated work to staff, setting priorities and goals.
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School Attended
- Noble High School
Job Titles Held:
- Owner/ Single Copy Manager
- Newspaper Deliverer
- Newspaper Delivery/ Manager
- Athletic Director
Degrees
- High School Diploma
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