overnight supervisor resume example with 3+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Successful at keeping customers satisfied with speedy and accurate delivery services. Forward-thinking with an organized approach and in-depth understanding of business practices, customer requirements and delivery standards. Energetic [Job Title] successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Skills
Order checks
Item inspections
Claims management
Schedule coordination
Forklift operation
Heavy lifting
Scheduling
Time management
Conflict resolution
Experience
Overnight Supervisor, 05/2021 to Current Laz Parking – Tucson, AZ,
Set up delivery schedules, monitored progress and informed customers of delays or changes.
Coordinated, distributed and filed paperwork for each delivery.
Engaged with customers regarding delivery and merchandise requests.
Completed merchandise inspections to look for signs of damage and check accuracy of pulled items versus ordered items.
Obtained sign receipts for registered and certified mail and completed necessary paperwork prior to delivery.
Used organizational skills and abilities with equipment such as a forklift, a narrow aisle reach truck and a order picker to prepare shipping loads.
Answered customer questions regarding products and resolved issues with order accuracy and quality.
Obtained receipts or signatures for delivered goods, collecting payment for services when required.
Notified customers of delays to decrease calls to support.
Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
Maintained and verified records of time, materials, expenditures and crew activities.
Inspected equipment, facilities and vehicles regularly to assess safety.
Enforced strict safety rules and regulations to protect workers and minimize company liability.
Operated machines and equipment to complete work assignments or to assist workers.
Supervised overnight team functions and services for youth and adult shelter, managed resident intake, assigned work, maintained security and delivered resident support and discipline.
Headcashier, 03/2020 to Current Schlotzsky's Deli – Victoria, TX,
Trained new team members in cash register operation, stock procedures and customer services.
Met high productivity standards in processing payments for customers.
Assisted with purchases, locating items and signing up for rewards programs.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Reviewed completed orders and efficiently bagged for easy carrying and access by customers.
Made change on ash register, handling payments by cash, credit, debit and personal checks.
Scanned, priced and bagged customer items quickly to keep lines moving.
Reviewed stock levels and shelves and pulled new inventory from stockroom to replenish floor.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
Answered customer quests, provided store information and escorted to desired store areas.
Cashier, 02/2019 to Current Lowes – City, STATE,
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Worked closely with front-end staff to assist customers.
Processed sales transactions to prevent long customer wait times.
Accepted cash and credit card payments, issued receipts and provided change.
Trained new team members in cash register operation, stock procedures and customer services.
Assisted with purchases, locating items and signing up for rewards programs.
Scanned customer purchases and supported transactions to streamline sales process.
Inspected items for damage and obtained replacements for customers.
Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
Education and Training
: Criminal Justice, Expected in to Butte College - Oroville, CA, GPA:
High School Diploma: , Expected in 05/2018 to Colton High School - Colton, CA GPA:
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