, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Dedicated Supervisor with track record of success ensuring productivity within demanding service environment. Effective team leader effective at meeting deadlines and ensuring highest standards of organization. Implements methodical and thorough approach to leadership. Forward-thinking Manager with 2 years of project management experience in manufacturing environments. Collaborative with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Skills
Training and Development
Priority Management
Staff Management
Processes and Procedures
Conflict Resolution
Leadership
Training and mentoring
Business administration
Budgeting
Team Building
Project Management
Business Development
Dining area maintenance
Beverage preparation
Food and beverage pairings
Wine Service (Taught and Done)
Point of Sale Knowledge
Menu Memorization
Hospitality Service Expertise
High-Volume Dining
Guest Seating Arrangements
Strategic Planning
Creative merchandising
Verbal and written communication
Maintenance & Repair
Customer Service
Work History
01/2021 to 04/2021Overgoods SupervisorSms Assist | San Francisco, CA,
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
Worked with management team to implement proper division of responsibilities.
Oversight on important goods such as legal documents, fire arms and other sensitive goods.
Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Handled damaged and lost goods with ruined shipping labels or parcels and used organizational skills and speed to ensure customer satisfaction and accurate delivery.
06/2016 to 04/2020Manager of OperationsGpm Investments | Texarkana, AR,
Oversaw day-to-day operations, including supervising a 32 -person team.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Interfaced with 4 department heads to establish tracking mechanisms and processes that created clear and effective information flow internally and with customers.
Built relationships with customers and managed accounts to drive revenue and profit.
Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
Managed and allocated staff and material resources to meet production goals.
Documented safety action plans, quality initiatives, and team performance.
Assessed financial statements and previous profit and sales reports to evaluate revenue, head counts and cost effectiveness performance, develop targeted improvements and implement changes resulting in effective adjustments in sales, product quality and the length in which our employees would stay on the team.
Reviewed shift reports to understand current numbers and trends in areas such as product sales and customer counts.
Took on a shape shifting role, was able to go from serving to bartending on nights when managing was not the role that needed to be filled.
09/2014 to 06/2016Shift SupervisorJay Gee's Ice Cream And Fun Center | City, STATE,
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Applied security, safety and loss prevention strategies during shifts.
Responded to and resolved customer questions and concerns.
Audited and documented all processes and procedures for safety reports- safety was a large (if not the largest) part of the job.
Oversaw the operations of the fun center including two go cart tracks, a golf course, batting cages and the overall premise such as the parking lot and entrance.
Analyzed equipment breakdowns using various troubleshooting methods.
Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
Education
Expected in No Degree | Medical Radiologic TechnologyNorthern Essex Community College, Haverhill, MAGPA:
Expected in No Degree | Business AdministrationMiddlesex Community College - Bedford, Bedford, MAGPA:
Expected in 06/2015High School Diploma | Dracut Senior High School, Dracut, MAGPA:
Certifications
Crowd Manager Training Program per the Fire Marshall
High Honors and Honor Society at Dracut High School
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