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Outside Sales Representative Resume Example

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OUTSIDE SALES REPRESENTATIVE
Highlights
Schedule management Goal-oriented Problem resolution Excellent negotiating tactics Self-starter Sales force training Deadline-oriented Business negotiation Microsoft Office Internet savvy Employee training and development Order Processing Strong organizational skills Staff development/training Active listening skills Seasoned in conflict resolution Courteous demeanor Energetic work attitude Large cash/check deposits expert Customer service expert Invoice processing Telecommunication skills Adaptive team player
Experience
December 2014
to
Current
United RentalsHuntsville, ALOutside Sales Representative
  • Answered customers' questions regarding products, prices and availability.
  • Executed daily cold calls to top level executives to increase client base.
  • Emphasized product features based on analysis of customers' needs.
  • Attended trade shows and sales conferences.
  • Collaborated with colleagues to exchange selling strategies and marketing information.
  • Acted as customer liaison between sales management and personal accounts.
  • Responded to all customer inquiries in a timely manner.
  • Collaborated with members of other departments to complete sales transactions.
  • Used networking opportunities to create successful, on-going business relationships.
  • Scheduled and attended at least 30 appointments per week.
  • Planned and organized routes within territory to maximize efficiency and time in the field.
  • Shared product knowledge with customers while making personal recommendations.
  • Created strategies to develop and expand existing customer sales.
  • Maintained friendly and professional customer interactions.
August 2013
to
December 2014
United RentalsStevenson, ALInside Sales Representative
  • Shared product knowledge with customers while making personal recommendations.
  • Created strategies to develop and expand existing customer sales.
  • Maintained friendly and professional customer interactions.
  • Implemented a consultative selling approach on all inbound calls.
  • Generated leads weekly.
  • Conducted business to business telephone sales.
  • Contacted new and existing customers to discuss how their needs could be met with specific products and services.
  • Quoted prices, credit terms and other bid specifications.
  • Negotiated prices, terms of sales and service agreements.
  • Responded to all customer inquiries in a timely manner.
June 2008
to
August 2013
First Southern State BankStevenson, ALCustomer Service Representative
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified time frames.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Maintained up-to-date records at all times.
  • Developed effective relationships with all call center departments through clear communication.
  • Ran reports and supplied data to fulfill customer report requirements.
  • Properly directed inbound calls in phone queues to improve call flow.
Education
2010
Athens State UniversityAthens, AL, U S ABachelor of Science: EducationEducation Certification to teach K-6 in Alabama and Tennessee.
2007
Northeast Alabama Community CollegeRainsville, AL, U S AAssociate of Science: EducationEducation
Accomplishments
  • Computed Data Reports Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
  • Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Customer Interface Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
Skills
approach, back-up, call center, conferences, conflict resolution, credit, client, customer liaison, Customer service, Employee training, Staff development/training, fashion, features, Internet savvy, Invoice processing, listening, marketing, exchange, Microsoft Office, negotiating, negotiation, networking, Strong organizational skills, Problem resolution, selling, Sales, sales management, Self-starter, script, team player, Telecommunication, telephone, phone, trade shows
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Resume Overview

Companies Worked For:

  • United Rentals
  • First Southern State Bank

School Attended

  • Athens State University
  • Northeast Alabama Community College

Job Titles Held:

  • Outside Sales Representative
  • Inside Sales Representative
  • Customer Service Representative

Degrees

  • Bachelor of Science : Education
    Associate of Science : Education

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