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Outside Sales Professional Resume Example

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OUTSIDE SALES PROFESSIONAL
Professional Summary

Enthusiastic Sales and Customer Service professional with expertise in Fire alarm, communication with others, and negotiating. Driven to provide superior quality customer service, and to provide education and expertise of fire alarm systems. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Excited to learn and share what knowledge I have in fire alarm sales to reach new goals set for myself.

Work History
Mountain Alarm - Outside Sales ProfessionalLittleton, Colorado02/2016 - Current
  • Communicated effectively with customers, answering questions and concerns regarding systems.
  • Educated customers on preventive care and regular maintenance to prevent system malfunctions.
  • Maintained accurate records of customer service calls and inputted all information into company's database.
  • Performed annual inspections on fire and security alarm systems.
  • Demonstrated features and functionality of alarm systems to customers.
  • Read and understood product manuals and blueprints.
  • Increased customer satisfaction by resolving issues in fire alarm systems and troubleshooting.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
  • Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs.
  • Created sales contacts with on- and off-premise accounts.
  • Worked independently with minimal supervision.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Exceeded team sales goals by 45%.
  • Negotiated prices, terms of sales and service agreements.
  • Quoted prices, credit terms and other bid specifications.
Mountain Alarm - Service CoordinatorLittleton, CO06/2018 - 10/2019
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
  • Developed productive working relationships with numerous community resources, including churches, schools, government agencies and charitable organizations.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Detailed program operations and participant activities with comprehensive recordkeeping.
  • Increased customer satisfaction by resolving their fire alarm system issues.
  • Handled 25-40 calls per day to address customer inquiries and concerns.
Mountain Alarm - Fire Alarm TechnicianLittleton, MA10/2016 - 06/2018
  • Identified and reported fire code non-conformance issues to senior personnel and safety inspectors.
  • Commissioned new fire alarm systems, installing all related hardware and software required by facilities.
  • Performed troubleshooting on fire alarm systems, completing on-site repairs or transporting malfunctioning equipment to off-site lab for repair.
  • Installed and tested fire detection and suppression systems, including dry sprinkler systems, preaction systems, and ABC fire extinguishers.
  • Familiar with Honeywell systems, particularly Notifier.
  • Sustained ongoing expertise in Denver and the front range's fire and safety regulations, confirming compliance of all installed systems.
  • Have devoloped relationships with many front range AHJ's.
  • Educated customers on preventive care and regular maintenance to prevent system malfunctions.
  • Maintained NICET (National Institute for Certification in Engineering Technology) certifications, including Level II Fire Alarm inspections Certification.
  • Performed annual inspections on fire and security alarm.
  • Responded to maintenance calls and troubleshot devices.
  • Communicated effectively with customers, answering questions and concerns regarding systems.
Traeger Pellet Grills LLC - Sales ManagerLone Tree, CO10/2012 - 12/2015
  • Created effective strategies to target new markets after researching and analyzing competitor behavior.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Improved sales processes to streamline customer acquisition and onboarding strategies.
  • Helped to exceed our grill sales goal in 2013 by 86%
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
  • Organized promotional events and interacted with community to increase sales volume.
Accomplishments
  • Exceed my 2019 sales goal in fire alarm by 45%
  • Successfully ran safety meetings every Monday morning for the Mountain Alarm branch for 3 years
  • Developed relationships with the fire alarm/AHJ community in Denver and the surrounding area
  • Became a Fire alarm tenchincian in one year from having first learned the business
Hobbies
  • Playing guitar and writing music
  • Competitive gaming
  • Mountain climbing
  • Camping
Skills
  • Order processing
  • Lead prospecting
  • Account development
  • Scheduling understanding
  • Network development
  • Account servicing
  • Problem Resolution
  • Familiarity with Sedona (archival program)
  • Familiarity with BlueBeam
  • Familiarity with WeSuite (Sales software)
  • Organization
  • Customer Service
  • Safety manager (OSHA 10 cert)
  • Speak and read Japanese
Education
05/2018Liberty UniversityLynchburg, VABachelor of Science: Religion
University of DenverDenver, COSome College (No Degree): Music Performance
Certifications
  • NICET II Fire alarm
  • ABPA Backflow certification
  • OSHA 10 Certification
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Resume Overview

Companies Worked For:

  • Mountain Alarm
  • Traeger Pellet Grills LLC

School Attended

  • Liberty University
  • University of Denver

Job Titles Held:

  • Outside Sales Professional
  • Service Coordinator
  • Fire Alarm Technician
  • Sales Manager

Degrees

  • Bachelor of Science : Religion
    Some College (No Degree) : Music Performance

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