Worked with heavy duty power equipment and hand tools in the construction and repair of outside plant cable facilities, conduit and pole lines.
Drove vehicles with three or more axles or tow other vehicles of 6,000 pounds or more.
Reviewed and analyzed complex schematic drawings to determine work to be done, methods and sequence of tasks.
Performed various types of construction operations which all require heavy physical labor and lifting.
Required to follow standards and practices while meeting service deadlines.
Communicated and coordinated with other work groups to perform test on work in progress or completed work and obtained additional information regarding work assignment.
Responded to customer inquires about products, work operations, etc. during field contacts.
Used hand tools to connect wires to terminals and to attach and detach various kinds of hardware to cable, etc. Worked with color coded wires.
Used testing equipment to check for gas in manholes and cleaned water and debris from manholes.
Always met specific quality, production and safety standards.
Worked with tools, equipment and cable that can be heavy which have to be loaded and unloaded from Company vehicle, moved or rearranged.
Coached, lead and developed a group of outside plan technicians in achieving performance and quality objectives associated with the AT&T Field Operations organization.
Supervised 15-18 subordinates who engaged in the installation, rearrangement, removal, and/or repair of station inside wiring terminals in connection with AT&T services.
Responsible for managing the installation, repair, and testing of network terminating equipment at the customer premise and handled customer escalations, interacted with other work groups to ensure timely resolution of service issues, and lead service improvement teams as assigned.
Served as duty supervisor and ensured a professional demeanor across the work group.
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