Enthusiastic, customer service oriented individual with extensive experience satisfying customer need. Track record as a hard-working individual with record of dependability, and punctuality. Strong exposure to medical environment, patient and customer communications and leadership.
High customer service standards
Working retail, cashiering, handling customer complaints.
Developed excellent customer service skills handling customer complaints, resolving100% of problems to customers' satisfaction.
Served as liaison between community members, organizations, and City officials to ensure elected officials and City management are aware of community needs/ concerns.
Provide support and outreach to a coalition of advocates, community leaders and residents of low socio-economic south-end community.
Plan and facilitate neighborhood-based community monthly meetings; brainstorm and strategize on matters at hand and to assure community of awareness and utilization of City programs and services.
Coordinate community projects and other specific work groups to address neighborhood projects/ issues.
Instruct courses in Front Office Administration and Office Management classes
Management of high volume of records for data entry, copying, scanning, and filing
Preparation and routing mail including mass mailings and certified mail
Control Inventory; ordering office supplies, trouble shooting office equipment, and providing reception coverage on a rotating basis
Demonstrate exceptional customer service both in person and over the phone
Implement proper skills on tracking and managing work-flow on multiple computer systems.
Professionalism on changing circumstances quickly; being flexible and a working as a team-player
Provide knowledge on setting priorities and meeting deadlines while balancing the needs of providing support for the administrative office including telephone techniques, appointment scheduling, keyboarding, creating, and updating and/or maintaining organized files and records.
Serve as an employee advocate in identifying resources for resolution of issues and concerns.
Respond and resolve to employee questions and concerns about benefits, time accrual, and employment; provide policy and procedure guidance.
Provide guidance to managers regarding completion of employee action notices, necessary and appropriate information regarding direct employment and salary history.
Instruct students in Medical Administrative Assisting: Medical Terminology, CPT/ICD Coding, Third Party Reimbursement, Telephone Techniques, Reception, Appointment Scheduling, Office Management, Business Writing/Correspondence, Microsoft Office, Purchasing, Accounts Payable/Receivable, Mail Assortment & Distribution, Supply and Inventory Control, Software Application and creating, editing and maintaining electronic and written communication.
Work interactively with Faculty, Student Service and Career Placement Coordinator in assisting writing curriculum, textbook review, and student welfare and job placement.
Instruct, assess and evaluate student's progress and follow curriculum set forth for the program and facilitate student in preparing, editing, and reviewing documents related to sensitive personnel matters.
32 credits remaining to graduate
Member, Rainier Valley Greenways
Organizational Community Leader, Seattle Neighborhood Greenways
Board Member, Public Relations Officer, Rainier Riders Cycling Club
Board Member, Pronto Bike Share Equity Advisory Board
Board Member, Southeast District Council Advisory Board
Alumni, Advocacy Leadership Institute
Writer, South Seattle Emerald
Lead in supporting in the outreach team's participation in Seattle Department of Transportation:- currently including Rainier Valley North-South Spine Greenway, Rainier Avenue Road Safety Project and Rainier Valley Greenways
Participate in coordination, planning and execution of public outreach events.
Gather evidence about areas that need to be improved and find ideal routes and advocate persuasively for change.
Collect community input on streets and intersections with crowd-sourcing community asset mapping exercise
Submit recommendations to SDOT for consideration and inclusion in the 2014 Seattle Bike Master Plan Update adopted April 2014.
Conduct biking and walking audits of proposed neighborhood greenway routes
Plan, organize and lead community in public demonstrations; vigil and memorial walks bringing awareness to 200 community residents, leaders and advocates of the city for safe streets.
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