outreach enrollment specialist resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Community Coordinator with over 5+ years of successful experience in networking and community engagement. Recognized consistently for performance excellence and contributions to success in the health industry. Strengths in public outreach and education backed by training in Communication Studies.

  • Administrative Support
  • Training and mentoring
  • Detailed Oriented
  • Program Implementation
  • Scheduling
  • Customer Service
  • Data Entry
  • Community Events
  • Effective public speaking
  • Microsoft Office
  • Small Group Presentations
  • Time Management
  • Customer Referrals
  • Customer Engagement
  • Critical Thinking
  • Telephone and Email Skills
  • Insurance Eligibility
Outreach Enrollment Specialist, 08/2021 to Current
Landmark HealthLittle Rock, AR,
  • Answers phones and emails, schedules and confirms enrollment appointments, and inputs patients data into company systems
  • Creates excel spreadsheet database for Affordable Care Act enrollment program and outreach inventory
  • Networks and recruits new patients, employees, community partners, and stakeholders
  • Enters in new and existing client information on the marketplace website during enrollment periods
  • Manages and participates in community meetings for identifying and resolving rural population problems with COVID-19 pandemic, Telehealth Therapy, Marketplace Health
  • Insurance enrollment, Medicare and Medicaid via Zoom and Microsoft Teams
  • Participate in webinar trainings and gather details to complete written reports.
  • Prepared reports on enrollment statistics and discussed how to improve enrollment procedures during team meetings.
  • Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
Care Coordinator/Authorization/Surgery Scheduler, 07/2019 to 10/2020
  • Coordinated and scheduled/rescheduled breast cancer surgical procedures, diagnostic testing and images, and other services within various departments with internal and external providers
  • Reviewed physicians and surgeons schedules to confirm accuracy, utilizing the following tools; Outlook, EPIC, and Canopy programs
  • Documented all patient interactions and interventions in electronic charting systems
  • Successfully scheduled patient appointments and place reminder calls to ensure exceptional customer experience
  • Verified patients’ health insurance and documented all communication with applicants
  • Entered information into the system utilizing systems EPIC and Canopy
  • Contacted insurance carriers to obtain prior authorization for imaging scans and surgical procedures with ICD-10-CM codes and CPT codes
  • Researched denied claims and contacted insurance companies to resolve these issues.
Outreach & Enrollment Specialist/MAP & SHIIP Counselor, 10/2014 to 07/2019
  • Communicated effectively via telephone, email and in person with government stakeholders, prospective clients, and current patients
  • Served as a link between the community and community health centers
  • Conducted and participated in community meetings for identifying and resolving community problems with stakeholders
  • Planned and organized numerous health fairs and conventions
  • Provided education to potential clients, patients, and community organizations about
  • Kintegra Health
  • Met with existing patients and community members to assess their healthcare coverage, through direct enrollment assistance with marketplace exchange health insurance program and Medicare Part D program
  • Managed and trained temp employees and volunteers on Affordable Care Act education
  • Navigated health care and social service systems by ensuring consumers access care under their health insurance
  • Utilized Microsoft Office and Social Media applications (Facebook and Twitter) to market and advertise Kintegra Health programs and community health fair events
  • Managed and assisted with monthly meetings, minutes, and health fair projects
  • Processed patient's medication assistance program and sliding scale fee applications in obtaining their prescription medications upon pharmaceutical programs and company guidelines
  • Oversaw accurate entry of customer information into various company databases, EPIC,
  • EMR/PMG, The Connector, and The Pharmacy Connection.
Community Outreach Intern, 01/2014 to 05/2014
  • Updated and followed up with participants' information to ensure Novant Health resources were being utilized
  • Created spending reports and distributed monetary assets for each event from the annual budget
  • Coordinated the Monthly Health Education event by setting up a conference room, checking in guests, and cleaning up afterwards
  • Created an effective practical method for organizing event giveaways, event participant information, and documents.
Education and Training
Bachelor of Arts: Communication Studies, Expected in 05/2014
  • Major in Communication Studies concentrated in Health
  • Minor in Public Health and Women's Gender Studies
  • Dean's List Honoree Fall 2012, Spring 2013

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Resume Overview

School Attended


Job Titles Held:

  • Outreach Enrollment Specialist
  • Care Coordinator/Authorization/Surgery Scheduler
  • Outreach & Enrollment Specialist/MAP & SHIIP Counselor
  • Community Outreach Intern


  • Bachelor of Arts

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