Outreach Coordinator Client Services Director resume example with 14+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Self motivated professional with dynamic experience in public relations, sales, marketing, and business ownership seeking to leverage diverse skills as a small business consultant, while creating and fortifying long-term professional relationships with transparency and integrity.
Skills
Adept in building and maintaining strong collaborative relationships with diverse groups
Skilled in business ownership, management, accounting, and finance
Ability to manage multiple tasks simultaneously
Excellent organizational and planning skills with high degree of detail orientation
Strong presentation, written, and verbal communication skills
Strong interpersonal, collaborative, problem solving and analytical skills
Proficient in MS Office, Excel, Word and Outlook; QuickBooks; PowerPoint; CRM software; WebEx; Zoom
Perform duties well under pressure while making mature judgment
Ability to work independently
Work History
Outreach Coordinator/Client Services Director, 09/2019 to Current Adobe Systems Incorporated – Portland, OR,
Prospect and set up appointments with new and existing clients; help assess their needs and consult with attorneys to ensure proper service offering
Plan, organize and attend workshops for healthcare and financial professionals and general public
Schedule and coordinate teleconference series and distribute related information
Conduct weekly marketing meetings with committee members and attorneys
Monitor client satisfaction through surveys, reports and follow-up
Manage firm's website, Facebook page and other social media channels
Prepare and monitor spreadsheets related to referral and revenue tracking
Organize various marketing and outreach projects
Business Development Representative, 10/2016 to 02/2019 Troon Golf, L.L.C. – Estero, FL,
Developed and delivered engaging and polished presentations to highlight/sell clinical analytics dashboard tool to key opinion leaders at healthcare facilities
Achieved 28% sales closing rate in 2018 by leveraging strong selling and influencing skills
Attended trade shows and conferences to identify new leads and maintain member relationships
Served as primary contact between healthcare professionals and KAMMCO to ensure appropriate communication and follow up
Consulted with product development team to enhance products based on customer feedback
Researched market dynamics to anticipate sales opportunities and prepare for potential objections
Member Services Coordinator, 03/2014 to 10/2016 KAMMCO – City, STATE,
Developed mutually beneficial relationships through face-to-face visits with physicians, practice managers, and administrators to cultivate loyalty, resulting in 94-95% annual renewal rate
Managed weekly live television health program and recruited physicians for guest spots
Coordinated and attended various healthcare trade shows, conferences, meetings, and events
Provided monthly reports on status of member contact and satisfaction
Delivered exceptional customer service to members by leveraging extensive knowledge of products and services and creating welcoming positive experiences
Business Owner, 03/2002 to 07/2010 Prestige Floor Covering, LLC – City, STATE,
Calculated deductions, processed payroll for employees and prepared withholding returns
Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and all types of cash and banking reconciliations
Completed daily accounting tasks including tracking funds, preparing deposits and reconciling accounts
Used QuickBooks software for general ledger purposes and to prepare consolidated financial reports
Managed entire accounting cycle including gathering information, preparing documents, finalizing reports and closing books
Education
B.A: Business Administration, Marketing, Expected in 2001 Fort Hays State University - Hays, KS GPA:
B.A: Arts (French), Expected in 2001 Fort Hays State University - Hays, KS GPA:
Volunteer Work
November 2019 - Present
Hays Walk to End Alzheimer's Committee Member
January 2013 - March 2016
Options: Domestic and Sexual Violence Services Board Member
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