Outreach Coordinator Client Services Director resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Self motivated professional with dynamic experience in public relations, sales, marketing, and business ownership seeking to leverage diverse skills as a small business consultant, while creating and fortifying long-term professional relationships with transparency and integrity.

  • Adept in building and maintaining strong collaborative relationships with diverse groups
  • Skilled in business ownership, management, accounting, and finance
  • Ability to manage multiple tasks simultaneously
  • Excellent organizational and planning skills with high degree of detail orientation
  • Strong presentation, written, and verbal communication skills
  • Strong interpersonal, collaborative, problem solving and analytical skills
  • Proficient in MS Office, Excel, Word and Outlook; QuickBooks; PowerPoint; CRM software; WebEx; Zoom
  • Perform duties well under pressure while making mature judgment
  • Ability to work independently
Work History
Outreach Coordinator/Client Services Director, 09/2019 to Current
Adobe Systems IncorporatedPortland, OR,
  • Prospect and set up appointments with new and existing clients; help assess their needs and consult with attorneys to ensure proper service offering
  • Plan, organize and attend workshops for healthcare and financial professionals and general public
  • Schedule and coordinate teleconference series and distribute related information
  • Conduct weekly marketing meetings with committee members and attorneys
  • Monitor client satisfaction through surveys, reports and follow-up
  • Manage firm's website, Facebook page and other social media channels
  • Prepare and monitor spreadsheets related to referral and revenue tracking
  • Organize various marketing and outreach projects
Business Development Representative, 10/2016 to 02/2019
Troon Golf, L.L.C.Estero, FL,
  • Developed and delivered engaging and polished presentations to highlight/sell clinical analytics dashboard tool to key opinion leaders at healthcare facilities
  • Achieved 28% sales closing rate in 2018 by leveraging strong selling and influencing skills
  • Attended trade shows and conferences to identify new leads and maintain member relationships
  • Served as primary contact between healthcare professionals and KAMMCO to ensure appropriate communication and follow up
  • Consulted with product development team to enhance products based on customer feedback
  • Researched market dynamics to anticipate sales opportunities and prepare for potential objections
Member Services Coordinator, 03/2014 to 10/2016
  • Developed mutually beneficial relationships through face-to-face visits with physicians, practice managers, and administrators to cultivate loyalty, resulting in 94-95% annual renewal rate
  • Managed weekly live television health program and recruited physicians for guest spots
  • Coordinated and attended various healthcare trade shows, conferences, meetings, and events
  • Provided monthly reports on status of member contact and satisfaction
  • Delivered exceptional customer service to members by leveraging extensive knowledge of products and services and creating welcoming positive experiences
Business Owner, 03/2002 to 07/2010
Prestige Floor Covering, LLCCity, STATE,
  • Calculated deductions, processed payroll for employees and prepared withholding returns
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and all types of cash and banking reconciliations
  • Completed daily accounting tasks including tracking funds, preparing deposits and reconciling accounts
  • Used QuickBooks software for general ledger purposes and to prepare consolidated financial reports
  • Managed entire accounting cycle including gathering information, preparing documents, finalizing reports and closing books
B.A: Business Administration, Marketing, Expected in 2001
Fort Hays State University - Hays, KS
B.A: Arts (French), Expected in 2001
Fort Hays State University - Hays, KS
Volunteer Work

November 2019 - Present

  • Hays Walk to End Alzheimer's Committee Member

January 2013 - March 2016

  • Options: Domestic and Sexual Violence Services Board Member

November 2011 - August 2014

  • Russell Area Chamber of Commerce Board Member

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Resume Overview

School Attended

  • Fort Hays State University
  • Fort Hays State University

Job Titles Held:

  • Outreach Coordinator/Client Services Director
  • Business Development Representative
  • Member Services Coordinator
  • Business Owner


  • B.A
  • B.A

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