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Outlet Supervisor Resume Example

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OUTLET SUPERVISOR
Summary

Hands-on supervisor successful at consistently delivering highest quality service. Fast and efficient worker capable of going extra mile to keep customers satisfied and employee moral up. Well-versed in FOH and BOH operations, managing staff, getting creative with specials and events, and keeping a fun and positive work environment.

Skills
  • Anticipating guest needs
  • Outstanding customer service
  • Safe serving knowledge
  • Alcohol ordering
  • Organizational strengths
  • Cash register operation
  • Flexible schedule
  • Dependable and reliable
  • Invoice processing
  • Staff training and development
  • Goal-oriented
  • POS operations including Aloha and Touch
  • Hotel/Resort operation soft wares including HotSOS
  • Inbound and outbound calling
  • Employee scheduling
Experience
Outlet Supervisor, Resort Collection, June 2018-CurrentPanama City Beach, FL
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Monitored business levels and realigned team positions to provide optimal coverage for customer demands while keeping company budget for labor in mind.
  • Trained workers in every position, including food preparation, bar knowledge, money handling, and cleaning roles.
  • Estimated supply requirements based on previous numbers and projected business levels by accounting for special events, sports games, and large groups in-house at our properties.
  • Worked in cooperation with front and back of house staff to ensure smooth operations especially during peak season and high-volume nights.
  • Provided fast, friendly and knowledgeable service to all guests and owners, including proactively promoting specials for winter guests and enhancing sales of key menu items.
  • Oversaw all aspects of restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
  • Assisted in the set up, opening, and operation of a new property.
Guest Services Supervisor, Wyndham Destinations, August 2018-May 2019Panama City Beach, FL
  • Checked schedule of events in the area to complete pre-planning and prevent issues.
  • Resolved booking issues when having system technical difficulties with being continuously over-booked, including finding new hotel/resort arrangements for the guest(s), giving them gifts, and upgrading upon our availability.
  • Conducted job training for approximately 25 employees.
  • Performed checks on rooms and overall property daily following a unit inspection check list and putting in work orders for any maintenance or housekeeping issues.
  • Ensured QA expectations were met and staff was up to par.
  • Filled in for all front office and guest services shifts, including front desk, bell man, PBX, housekeeping, food and beverage, inventory, and "MOD."
  • Managed guest check-in and check-out procedures following QA guidelines.
  • Translated management directives into actionable mandates for front-line staff.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Monitored office inventory to maintain adequate supply levels for office supplies and guest satisfaction gifts and order products.
Server, Spinnakers Beach Bar And Grill, May 2018-October 2018Panama City Beach, FL
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Managed closing duties, including restocking items, breaking down server stations, and completing a server cash out.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Recommended guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Bartender, Coyote Ugly, August 2017-March 2018Panama City Beach, FL
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Maintained a fun, up-beat atmosphere for customers while keeping energy and positive attitude for long shifts.
  • Took initiative to learn and serve new cocktails to drive customer interest and sales numbers.
  • Balanced daily registers and generated sales reports to support financial objectives and ensure sale goals were met.
  • Prepared and served over 150 drinks per shift in high-volume, fast-paced environment.
  • Worked with management to plan and implement special events to boost customer numbers and profits including military night, Christmas party, and a New Years Eve event.
  • Created list of signature items to increase overall revenue.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Reduced inventory losses by creating new drink menu items to move older products.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Education and Training
Associate of ArtsCriminal Justice, , , Gulf Coast State College, , Panama CityFLMay 2017
  • Major in Law Enforcement Intelligence
  • Minor in Computer Science
High School DiplomaDeane Bozeman School, , Panama City, FLJune 2015
Accomplishments

Received an Exceptional Performance Award from Wyndham Destinations in 2019.

Certifications

ServSafe Certified- expires 08-15-2022

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Resume Overview

Companies Worked For:

  • Resort Collection
  • Wyndham Destinations
  • Spinnakers Beach Bar And Grill
  • Coyote Ugly

School Attended

  • Gulf Coast State College
  • Deane Bozeman School

Job Titles Held:

  • Outlet Supervisor
  • Guest Services Supervisor
  • Server
  • Bartender

Degrees

  • Associate of Arts
    High School Diploma

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