Energetic leader with strong time management skills who thrives in a fast-paced, dynamic environment. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
Skilled in call center operations
Multi-line phone operation proficiency
Exceptional workflow management
Adheres to customer service procedures
Strong problem solving aptitude
Committed to maintaining data integrity
Recruitment and talent development
Budgeting and finance
Leading large departments
Driving continuous improvement
Long-term business planning and execution
Outgoing representativeMar 1998 - Jul 2001 American CallersWhiteville, NC
Effectively managed a high-volume of inbound and outbound customer calls.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Defused volatile customer situations calmly and courteously.
Answered a constant flow of customer calls
Administration AssistantSep 2001 - May 2005 North Carolina Central University Registrar OfficeDurham, NC
Ordered and distributed office supplies while adhering to a fixed office budget.
Directed guests and routed deliveries and courier services.
Answered and managed incoming and outgoing calls while recording accurate messages.
Greeted numerous visitors, including VIPs, vendors and interview candidates.
Helped distribute employee notices and mail around the office.
Maintained a clean reception area, including lounge and associated areas.
Screened all visitors and directed them to the correct employee or office.
Franchise OwnerMar 2011 - Current Pro2 Facility ServicesRochester, NY
Managed a Company with 6+ employees
Completed and mailed bills, contracts, policies, invoices and checks.
Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.
Developed and rolled out new policies.
Hired and trained all of staff.
High School Diploma: 2001 South Columbus High SchoolTabor City, 28463, NC
Bachelor of Science: Business Administration/Management2005 North Carolina Central UniversityDurham, NC