Skilled customer service representative.Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. I'm committed to addressing customer concerns with speed, accuracy and professionalism.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Addressed customer service inquiries in a timely and accurate fashion.Built customer loyalty by placing follow-up calls for customers who reported product issues.
Demonstrated mastery of customer service call script within specified timeframes.Maintained up-to-date records at all times.Collected customer feedback and made process changes to exceed customer satisfaction goals.
Provided accurate and appropriate information in response to customer inquiries.Developed effective relationships with all call center departments through clear communication.Ran reports and supplied data to fulfill customer report requirements.
Built customer loyalty by placing follow-up calls for customers who reported product issues.Formulated and enforced Service Center policies, procedures and quality assurance measures.
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