Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Skilled customer service representative.Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. I'm committed to addressing customer concerns with speed, accuracy and professionalism.

Highlights
  • High customer service standards
  • Strong problem solving ability
  • Troubleshooting skills
  • Multi-channel contact center software
  • Conflict resolution proficiency
  • Service solutions expert
Experience
Outbound Representative, 04/2014 to Current
ParexelSaint Hedwig, TX,

Collected customer feedback and made process changes to exceed customer satisfaction goals.Addressed customer service inquiries in a timely and accurate fashion.Built customer loyalty by placing follow-up calls for customers who reported product issues.

Call Center Agent, 10/2012 to 11/2014
Maximus, Inc.Somerset, KY,

Demonstrated mastery of customer service call script within specified timeframes.Maintained up-to-date records at all times.Collected customer feedback and made process changes to exceed customer satisfaction goals.

CSR, 03/2006 to 09/2008
Maximus, Inc.Terre Haute, IN,

Provided accurate and appropriate information in response to customer inquiries.Developed effective relationships with all call center departments through clear communication.Ran reports and supplied data to fulfill customer report requirements.

CSR, 03/2004 to 06/2005
Jc Penney CatalogCity, STATE,

Built customer loyalty by placing follow-up calls for customers who reported product issues.Formulated and enforced Service Center policies, procedures and quality assurance measures.

Education
GED: Basic Ed., Expected in 2010
Volunteer Community College - Gallatin, Tn
GPA:

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resume Strength

  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended

  • Volunteer Community College

Job Titles Held:

  • Outbound Representative
  • Call Center Agent
  • CSR
  • CSR

Degrees

  • GED

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