Outbound Manager January 2015 to CurrentNIKE, INC － Memphis, TN
Logistics Management Decision Making Process Improvement Strengthen supply chains efficiencies through program development and deliver logistics solutions to customers to increase customer satisfaction.
Focus on cost efficiency and cost saving for end to end Supply Chain Plan and construct programs to coordinate order fulfillment and inventory management.
Monitor day-to-day operations of delivery stations in the Nike network, including inbound, outbound, and sortation operations Enhance sorter department production goal of 105 UPH to 165 UPH during peak season Improve a 97% on time customer delivery rate while also reducing inventory levels in a period of 6 months Supervise 75 associates and sets individual goals that link to departmental priorities.
Account Executive/Business Development January 2014 to January 2015AVI Foodsystems － Louisville, KY
Identified, created, and implemented new business opportunities.
Prepared, presented, and demonstrated products to prospective customers and executed strategic marketing plans for key accounts.
Developed and launched a series of new products and services to boost response rates, reduce customer defection, and increase client profitability.
Devised a strategy for discovering and securing new business opportunities either locally, regionally, or nationally.
Delivered ongoing status reports regarding goal attainment, sales cycle information, and business performance Generated a pipeline of more than 5M in new opportunities in 12 months Closed new business deals by developing and negotiating contracts.
Operations Manager January 2012 to January 2014AVI Foodsystems － Louisville, KY
Led 10 Customer Supervisors and 50 customer service attendants and constantly recruited new talent in order to serve customers.
Created financial projections and worked closely with sales team to discover and retain new and existing accounts.
Conducted monthly meetings with team members to review accounts regarding profitability on a weekly basis.
Managed warehouse functions including ordering, packing, and distributing products.
Oversaw the entire vending branch operation and monitored weekly reports.
Developed highly empathic client relationships and earned a reputation for exceeding service and standard goals.
Assistant Director January 2010 to January 2012Crothall Services Group － Louisville, KY
Prepared, organized, and directed day-to-day housekeeping, laundry, central supply, security and maintenance operations for a 404-bed Level 1 Trauma Center facility; administered supervision and training to 75 FTE's and 4 Operation Managers.
Achieved 92.7% Cleanliness scores from guest surveys.
Increased HCAHPS scores by 40% through consistent team communication, training and enforcement of cleanliness and service standards.
Performed Routine Quality Control and Evaluation program to enhance customer satisfaction.
Conducted environmental rounds with Hospital administration and suggest recommendations for quality improvement at facility.
Operations Manager January 2007 to January 2010Aramark － Nashville, TN
Delivered assistance and coordinated startup of a new account.
Reinforced positive staff morale during transition from Crothall Services Group to Aramark.
Trained staff in accordance with JCAHO guidelines.
Handled daily operations for a high quality and demanding hospital of over a million square feet consisting of 180 union FTE's and 8 Supervisors.
Organized various strategies to reduce the environmental services daily discharge turn times by 20%.
Maintained leadership to both staff and management to improve public relations between various departments within Hospital.
Implemented employee safety initiative with a 0% injury rate for over two years.
Account Manager January 2005 to January 2006Bellsouth － Nashville, TN
Initiated proactive outbound telesales calls to obtain new business from prospects.
Managed 200 businesses and 4M dollars in revenue.
Led sales team in performance 7 of 12 months.
Produced positive customer relationships and generated new business through sales presentations and trade show visits.
Executed requirements of qualified accounts monthly with closing percentage of 70%.
Informed customers on products and service options.
Analyzed sales data and negotiation techniques to leverage client relationships and improve retention.
Master of Business Administration (MBA) : 2018University of Memphis － Memphis, TN
Bachelor of Science (BS) : Interdisciplinary Studies, 2007Tennessee State University University of Alabama － Nashville Tuscaloosa, TN ALInterdisciplinary Studies
ACCOMPLISHMENTS : 2000A yearlong engagement that gives effective leaders the tools, experiences and connections needed to be change agents, inclusive leaders and qualified ambassadors.
Member of the University of Alabama Baseball Team 1998-2000
Professional baseball player; drafted by the Chicago White Sox organization
OPERATIONS MANAGEMENT & LOGISTICS EXECUTIVE
Achievement-oriented professional with extensive experience in operations management, supply chain management, and logistics management. Proven track record of managing complex projects and leading teams toward overall success. Demonstrates exceptional skills in strategic planning, negotiation, account management, relationship management, and process improvement. Identifies opportunities for advancing business objectives while implementing practices for goal attainment. Effective communicator and value-centric leader who thrives in fast-paced environments delivering forward-thinking and professionalism.
Business Development, negotiating contracts, inventory management, inventory levels, laundry, logistics, Logistics Management, Process Improvement, program development, sales, sorter, strategic marketing, surveys, Trauma