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Outbound Manager Resume Example

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OUTBOUND MANAGER
Professional Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, and relationship-building skills. Proficient in using independent decision-making and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Over 12 Years and multiple roles in high volume fast paced distribution environments.

Skills
  • Administrative
  • AS400
  • Coaching
  • EXEL
  • Safety
  • SAP
  • Shipping & Receiving
  • SOPs
  • Staffing
  • Data collection and analysis
  • Training
  • Technical Support
  • WMS
  • Administrative support
  • Inventory Management
  • P&L Budgeting
  • Research
  • Scheduling
  • Operations management
  • Operational Improvement
  • MS Office
  • Team building
  • Time management
Work History
Outbound Manager, 07/2019 to Current
Dollar General Distribution Center – Jackson, GA
  • Manage a team of 8 supervisors and 160+ associates for every department of the outbound operation of the distribution center
  • Lead a daily staffing meeting to review allocation of labor through EXEL planning tools for the effective balance and flow of the operation to achieve daily metrics
  • Review daily supervisory duties for compliance in administrative, sanitation, housekeeping, safety, training, reporting, special projects, and scheduling for effective management of associates
  • Final interviews of candidates for onboarding to maintain staffing needs
  • Monitor trends in volume and breakdown corporate projections for future operational success
  • Remove barriers from supervisory staff by providing timely feedback, coaching, knowledge and training to efficiently manage the daily operation
  • Formulate mid-year/yearly reviews of supervisory staff to ensure that company/personal goals are on target
  • Monitor KPIs, create and implement action plans in event of deficiency of goals for course correction and sustainment
  • Directed training and retraining of employees to boost performance and enhance business results
  • Managed internal operational standards and productivity targets for the Outbound operation
  • Performed forecasting to identify necessary changes for supply chain business
  • Supervised site investigations, reported issues and escalated those that required further assistance
  • Managed/allocated staff and material resources to meet production goals to keep the outbound operation under the P&L budget
Supervisor ll, 05/2017 to 07/2019
Dollar General Distribution Center – Jackson, GA
  • Traveled and trained with other highly talented members of management in preparation for the successful start-up of a 1.2 million square ft. Distribution center in Jackson, Ga.
  • Currently supplying over 900 stores, shipping 1.2 million cases weekly, and employing 400 plus team members.
  • Started out in the shipping department servicing 70 to 90 stores per shift depending on the volume.
  • Formulated and trained a team of 12 loaders, shorts clerk, shipping coordinator, and 3 yard jockeys in order to successfully service our customer by being on time and producing quality work.
  • Prior to leaving the Shipping department had the team meeting/exceeding the company standard of 100% in LMS (Red Prairie).
  • Currently in the Order Filling department managing a team of 30 order selectors. Trained to run the Re-Cycling dock as well.
  • Administer CAs as needed, input vacation, hold daily start-up meeting, use of WMS, Red Prairie, and Kronos to monitor the daily flow of the business to achieve set shift goals.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
DC Supervisor, 11/2014 to 06/2017
Tractor Supply Distribution Center – Macon, GA
  • Successfully supervised every operational department in the distribution center in little under a 3 year time frame.
  • Managed from 15 to 40 team members depending on the department.
  • Collaborate with peers across all departments to create an attainable throughput goal for the shift, assign job tasks accordingly to keep the workflow balanced.
  • Hold a startup meeting to pass out assignments and review daily goals.
  • Consistently communicate with various members of management to ensure planned metrics are achieved.
  • Coach, train, develop, and administer corrective actions, interview candidates, complete QA & SOP audits, schedule team members PTO, complete yearly reviews of assigned team members, termination of employment, update metric boards, attend daily management meetings, and load outbound trailers when needed.
  • Efficient in the use of WMOS warehouse management system, CORS conveyor computer operating system, and Manhattan Associates labor tracking systems.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Operations Supervisor, 03/2008 to 11/2014
Ryder Supply Chain Solutions – Macon, GA
  • Managed 35 plus associates to effectively meet company throughput metrics.
  • Held a daily start up presentation to review previous day's production metrics, current volume, safety topic, and any organizational announcements.
  • Coordinated all associates activities from inbound, outbound, picking/packing, replenishment, and put away activities.
  • Responsible Co-ordinating all facility overtime with in P&L budget, scheduling associates personal time off, conduct safety, and operational audits, issue corrective actions, make inventory adjustments, and attend monthly safety/staff meeting.
  • Use of WMS/PKMS/AS400 for warehouse management, Manhattan Associates for labor tracking, and SAP for capacities and reports.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
Education
Associate of Science (A.S: Supply Chain Management, 2015
Central Ga Tech
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Resume Overview

Companies Worked For:

  • Dollar General Distribution Center
  • Tractor Supply Distribution Center
  • Ryder Supply Chain Solutions

School Attended

  • Central Ga Tech

Job Titles Held:

  • Outbound Manager
  • Supervisor ll
  • DC Supervisor
  • Operations Supervisor

Degrees

  • Associate of Science (A.S : Supply Chain Management , 2015

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