Outbound Manager Resume Example
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OUTBOUND MANAGER
Professional Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, and relationship-building skills. Proficient in using independent decision-making and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Over 12 Years and multiple roles in high volume fast paced distribution environments.
Skills
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Work History
Outbound Manager, 07/2019 to Current
Bertelsmann – Phoenix , OR
Bertelsmann – Phoenix , OR
- Manage a team of 8 supervisors and 160+ associates for every department of the outbound operation of the distribution center
- Lead a daily staffing meeting to review allocation of labor through EXEL planning tools for the effective balance and flow of the operation to achieve daily metrics
- Review daily supervisory duties for compliance in administrative, sanitation, housekeeping, safety, training, reporting, special projects, and scheduling for effective management of associates
- Final interviews of candidates for onboarding to maintain staffing needs
- Monitor trends in volume and breakdown corporate projections for future operational success
- Remove barriers from supervisory staff by providing timely feedback, coaching, knowledge and training to efficiently manage the daily operation
- Formulate mid-year/yearly reviews of supervisory staff to ensure that company/personal goals are on target
- Monitor KPIs, create and implement action plans in event of deficiency of goals for course correction and sustainment
- Directed training and retraining of employees to boost performance and enhance business results
- Managed internal operational standards and productivity targets for the Outbound operation
- Performed forecasting to identify necessary changes for supply chain business
- Supervised site investigations, reported issues and escalated those that required further assistance
- Managed/allocated staff and material resources to meet production goals to keep the outbound operation under the P&L budget
Supervisor ll, 05/2017 to 07/2019
Advance Auto Parts – Thomson , GA
Advance Auto Parts – Thomson , GA
- Traveled and trained with other highly talented members of management in preparation for the successful start-up of a 1.2 million square ft. Distribution center in Jackson, Ga.
- Currently supplying over 900 stores, shipping 1.2 million cases weekly, and employing 400 plus team members.
- Started out in the shipping department servicing 70 to 90 stores per shift depending on the volume.
- Formulated and trained a team of 12 loaders, shorts clerk, shipping coordinator, and 3 yard jockeys in order to successfully service our customer by being on time and producing quality work.
- Prior to leaving the Shipping department had the team meeting/exceeding the company standard of 100% in LMS (Red Prairie).
- Currently in the Order Filling department managing a team of 30 order selectors. Trained to run the Re-Cycling dock as well.
- Administer CAs as needed, input vacation, hold daily start-up meeting, use of WMS, Red Prairie, and Kronos to monitor the daily flow of the business to achieve set shift goals.
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
DC Supervisor, 11/2014 to 06/2017
Kroger – Park City , UT
Kroger – Park City , UT
- Successfully supervised every operational department in the distribution center in little under a 3 year time frame.
- Managed from 15 to 40 team members depending on the department.
- Collaborate with peers across all departments to create an attainable throughput goal for the shift, assign job tasks accordingly to keep the workflow balanced.
- Hold a startup meeting to pass out assignments and review daily goals.
- Consistently communicate with various members of management to ensure planned metrics are achieved.
- Coach, train, develop, and administer corrective actions, interview candidates, complete QA & SOP audits, schedule team members PTO, complete yearly reviews of assigned team members, termination of employment, update metric boards, attend daily management meetings, and load outbound trailers when needed.
- Efficient in the use of WMOS warehouse management system, CORS conveyor computer operating system, and Manhattan Associates labor tracking systems.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Operations Supervisor, 03/2008 to 11/2014
Ryder Supply Chain Solutions – City , STATE
Ryder Supply Chain Solutions – City , STATE
- Managed 35 plus associates to effectively meet company throughput metrics.
- Held a daily start up presentation to review previous day's production metrics, current volume, safety topic, and any organizational announcements.
- Coordinated all associates activities from inbound, outbound, picking/packing, replenishment, and put away activities.
- Responsible Co-ordinating all facility overtime with in P&L budget, scheduling associates personal time off, conduct safety, and operational audits, issue corrective actions, make inventory adjustments, and attend monthly safety/staff meeting.
- Use of WMS/PKMS/AS400 for warehouse management, Manhattan Associates for labor tracking, and SAP for capacities and reports.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
Education
Associate of Science (A.S: Supply Chain Management, 2015
Central Ga Tech
Central Ga Tech
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Resume Overview
School Attended
- Central Ga Tech
Job Titles Held:
- Outbound Manager
- Supervisor ll
- DC Supervisor
- Operations Supervisor
Degrees
- Associate of Science (A.S : Supply Chain Management , 2015
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