Outbound And Icqa Process Assistant Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Process Associate experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Skillfully identifies, plans and implements prioritized projects for organizational transformation. I have advanced deep diving proficiency, and demonstrated superior management skills and capability of driving multiple projects with minimal supervision.

I am a solutions focused person with a passion for people leadership. I have an innate drive to nurture a culture of innovation reinforcing the value of the Amazon leadership principles.

I excel at providing coaching and mentoring to others with a goal of achieving success. I focus on associate engagement, fostering team work and collaboration towards achieving team goals.

I believe I am the ideal candidate for this role and I have demonstrated the ability to lead by example, motivate others to strive for excellence and insist on the highest standards, focusing on performance, exhibiting professional behavior, and promoting positive team interactions.

  • Inventory management
  • Project planning
  • Customer and client relations
  • Meeting minutes
  • Customer relations and communications
  • Workflow planning
  • Writing reports
  • Scheduling
  • Organizing and Multitasking
  • Team Building and Motivation
  • Coaching
  • Leadership
  • Safety
  • Staff Training
  • Process Improvement
  • Bias for Action
  • Solution Development
  • Cost Reduction
  • Quality Control Assurance
  • Warehouse Operations
Work History
10/2019 to Current
  • Leading, developing, and training 6 Area Managers, 4 Process Assistants and 4 Process Guides in outbound pick and ship dock operations by embodying Amazon’s Leadership Principles
  • Mentoring, training and developing teammates for career progression and performance improvement
  • Onboarding, communicating, and maintaining standard work processes and implementing best practices procedures with Area Managers and Operations Managers in ICQA and Outbound
  • Partnering with other Area Managers and Process Assistants to share best practices amongst all shifts and prioritize customer experience
  • Performing deep dive analyses to identify opportunities for improvement and formulate mitigation plans and corrective actions to improve DEA and IRDR
  • Developing and Implementing real time audits to predict future amnesty potential and reducing lost labor hours processing amnesty
  • Conducting onsite COVID-19 testing to reduce spread amongst work force and reduce work related absences due to illness
  • Improving ship dock flow by consistently forecasting real time volume and adjusting labor needs to improve upstream bottlenecking and reducing Rolled Freight
  • Implementing real time problem solving of all customer shipments using PRISM reducing business costs related to unnecessary expedited shipping options by 90% MoM
  • Improving ship dock profitability by running lean shifts and shipping 1000 UPH resulting in a direct TPH gain
  • Adjusting daily departmental needs and plans according to dynamic target goals and staffing changes based on maintaining high customer expectations and delivering on promised delivery dates
  • Evaluating current work trends and generating performance improvement ideas leading to increased productivity
  • Executing action plans to deliver results and ensuring my team understands its roles and responsibilities in areas of safety, quality, productivity, and customer obsession
  • Providing constant leadership to team members through effective coaching and communication
  • Analyzing daily and weekly quality metrics to develop and drive process improvements in operations (Problem Solving, Removing associate barriers, Coaching and Developing New Hires)
  • Owning shift planning and execution and serving as Acting Area Manager in ICQA and Ship Dock when mangers were not present
  • Launching 3 new fulfillment centers successfully (FTW2, FTW9, AFW1)
  • Reducing idle time of outbound pickers by creating and strategically placing separate transship drop zone and loading area at FTW9
  • Maintaining working knowledge of latest operations procedures
  • Collaborating with other Amazon facilities to develop and simplify daily work processes
  • Performing visual assessment of products to evaluate conformance with quality standards
  • Offering data driven recommendations aligned with overall company strategies and prioritizing process improvement initiatives
  • Building and maintaining excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
11/2016 to 10/2019
  • Prioritized productivity and delivering results by consistently being a top performer in various daily roles in pick, pack, ship dock, and RSR
  • Maximized departmental efficiency by promptly identifying material needs as a pack water spider and restocking corrugate boxes in an efficient manner
  • Observed packing operations to verify conformance to specifications in order to reduce the amount of kick out packages on slam line
  • Performed detail outbound problem solve process, eliminating downstream defects and ensuring CPTs are processed on time
08/2018 to 10/2018
  • Verified orders by comparing names and quantity of items packaged with shipping documents
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs
  • Moved shipment materials to and from designated areas using forklift and side rider
  • Requisitioned new supplies and maintained storage areas for smooth department operations
  • Sorted and delivered materials to different work areas and staff
  • Experienced using Delphi and Coupa
Expected in 06/2002
M.D.: Medicine
Palacky University Faculty Of Medicine - Olomouc, Czech Republic,
Expected in
: Pre Medicine
University Of Texas At Dallas - Richardson, TX,
Expected in
: Core Pre Med Electives
Richland College - Dallas, TX

Amazon Safety Committe

Amazon Away Team

Amazon Cares

Amazon Warriors

Amazon Fun Committee

Amazon Mentor

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School Attended
  • Palacky University Faculty Of Medicine
  • University Of Texas At Dallas
  • Richland College
Job Titles Held:
  • M.D.

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