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Ourtsourced Program Administrator Resume Example

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OURTSOURCED PROGRAM ADMINISTRATOR
Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Proactive [Job Title] with proven strengths coaching talented teams in fast-paced office environments. Committed to quality, productivity and organization. Detail-oriented and reliable with [Number] years of experience building skilled teams and streamlining processes. Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • CRM and office management software
  • Vendor relationships
  • Process development
  • Scheduling and calendar management
  • Excel spreadsheets
  • Mail management
  • Strong problem solver
  • Organizational skills
  • Working collaboratively
  • Analytical
  • Troubleshooting
  • Professional and mature
  • Report writing
  • Meeting planning
  • Invoice review
  • Fiscal reporting
  • Billing dispute resolution
  • Accounts receivable expertise
  • Audit procedures
  • General ledger entries
  • Auditing proficiency
  • Accounts payable
  • Year-end reporting
  • Vendor account monitoring
  • MS Office
  • Flexible
  • Investigative research
  • Account reconciliation
  • SAP
  • Invoicing and billing
  • People skills
  • Critical thinking
  • Training & Development
  • Communication
  • Clerical
  • Multitasking
  • Project planning
  • Financial statement preparation
Experience
01/2020 - Current
Company Name － City, StateOurtsourced Program Administrator
  • Checked transactions and reporting for compliance with regulatory standards and investigated discrepancies.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Answered [number] calls per [timeframe] to assist with customer questions and concerns.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Documented conversations with customers to track requests, problems and solutions.
  • Worked with [Job title] to develop customer service improvement initiatives.
  • Reviewed account and service histories to identify trends and issues.
  • Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Handled all delegated tasks, including [Task] and [Task].
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
10/2009 - 12/2019
Company Name － City, StatePayment Specialist
  • Reviewed purchase documents and company receipts for reconciliation with statements.
  • Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
  • Reconciled all bank and credit card accounts monthly.
  • Implemented [Type] program to streamline [Task] and increase support for [Job title].
  • Designed financial projections for [Timeframe] and used data to suggest areas for financial improvement.
  • Streamlined financial [Task] by accurately processing bank reconciliations and delivering financial reporting.
  • Assisted [Job title] with [Task], successfully achieving [Result].
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Streamlined operational efficiencies by researching problems and delivering speedy issues resolution.
  • Provided quick turnaround time when customers called with questions, usually within [Number] hours.
  • Drove insurance sales through partnerships with financial advisors, [Job Title]s, and development of new clientele.
  • Created new programs that resulted in increasing productivity and customer satisfaction.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Followed detailed end-of-month accounting procedures to verify proper balancing of all accounts and readiness for new month.
06/1997 - 10/2009
Company Name － City, StateTravel Agent
  • Contacted airlines, hotels, transportation companies and other service providers to resolve problems.
  • Booked flights, reserved hotels and set up ground transportation for individual travelers and groups of different sizes.
  • Handled financial tracking, billing and administrative functions.
  • Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
  • Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
  • Leveraged trends in customer industries and marketplaces to shape solutions and approaches.
  • Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
Education and Training
05/1991
Trinity High SchoolCityHigh School Diploma
05/1993
Travel Career InstituteCityAssociate Business Travel: Tourism And Travel Management
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Resume Overview

School Attended

  • Trinity High School
  • Travel Career Institute

Job Titles Held:

  • Ourtsourced Program Administrator
  • Payment Specialist
  • Travel Agent

Degrees

  • High School Diploma
    Associate Business Travel : Tourism And Travel Management

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