Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Skills
Processes and procedures
Goal-oriented
Issue and conflict resolution
Systems and automation applications
Organizational skills
Teambuilding
Friendly, positive attitude
Communication
Critical thinking
Active listening
Conflict resolution
Planning
Problem resolution
Brand management
Experience
11/2020 to Current
ORS Supervisor Wegmans Food Markets – Lake Ridge, VA,
Resolved customer complaints and adjusted policies to meet changing needs.
Established and enforced clear goals to keep employees working collaboratively.
Provided ongoing training to address staff needs.
Complied with company policies, objectives and communication goals.
Identified and corrected performance and personnel issues to reduce impact to business operations.
Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Coached staff members to develop long-term career goals.
Evaluated processes and employee strengths to realign workflows with changing business demands.
Planned and managed resources to consistently meet production, quality, and cost goals.
Drove quality assurance and effective evaluation, modification and improvement of services and developed work plans consistent with program goals and objectives.
Maintained safe work and collaboration spaces for night employees.
Managed communication within organization and to outside clients and partners and thoroughly documented and reported overnight activities to management.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Delegated work to staff, setting priorities and goals.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Treated associates with fairness and respect, providing recognition of accomplishments.
Planned and optimized warehouse work processes to improve fulfillment system efficiency.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
Maximized warehouse efficiency by dispatching crews and coordinating optimal daily schedules.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
04/2020 to Current
ShopperInterim Healthcare – Fresno, CA,
Satisfied customers with quick, accurate service under tight deadlines.
Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
Followed application instructions closely and reviewed deliveries to minimize errors.
Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries.
Maximized hourly rate by organizing shopping trips and planning efficient routes.
Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
09/2015 to Current
Volleyball PlayerBristol Volleyball League – City, STATE,
Arrived at team practices on time and willing to put in work required to improve skills and strategies.
Worked to maintain top form and contribute to team's ongoing success.
Maintained in-depth knowledge of indoor and outdoor volleyball rules.
Memorized team formations, strategies and rotations.
Played at various positions according to team needs to boost chances of winning.
Behaved with sportsmanship and respect toward opposing players and referees.
Accepted constructive criticism from coaches and teammates to improve skills.
Exercised strong leadership skills and practiced self-discipline on and off field.
Identified personal strengths and weaknesses and adjusted techniques to enhance performance.
Communicated with diverse group of fellow athletes, coaches and game officials to maintain positivity and good sportsmanship.
Studied competitors to understand different strategies and gain important advantages.
11/2019 to 12/2021
VolunteerHelping Angel – City, STATE,
Kept facilities organized, clean and well-maintained to best meet program needs.
Utilized knowledge of community resources to refer clients to appropriate sources.
Monitored special group events.
Helped with prep, set up, and breakdown of community and public events.
Pitched in to help with volunteer recruitment, retention, and motivational programs.
Set up tables and chairs and unloaded equipment for various volunteer events.
Education and Training
Expected in 12/2019 to to
High School Diploma: Penn Foster Career School - Scranton, PA GPA:
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