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Order Management Specialist Resume Example

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ORDER MANAGEMENT SPECIALIST
Executive Summary
High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Effective in cutting company costs and boosting company revenue through innovative management techniques. Organized and diligent, with excellent written, oral and interpersonal communication skills.
Core Qualifications
  • Operations management
  • Staff development
  • Cross-functional team management
  • Salary structure/compensation analysis
  • Supervision and training
  • Computer-savvy
  • Complex problem solving
  • Skilled negotiator
  • Policy/program development
  • Compensation/benefits administration
Professional Experience
01/2015 to Current
Order Management SpecialistEsquire Deposition Solutions － Atlanta, GA
  • Managed team of professionals. Reviewed files to check for complete and accurate information
  • Resolve inconsistencies between transcript and sales order worksheet
  • Proactively anticipate client needs and deliver excellent client service
  • Work collaboratively with local offices to address client needs and solve client concerns
  • Serve as a primary liaison between the service providers and the production staff
07/2014 to 08/2016
Errata CoordinatorEsquire Deposition Solution － Atlanta, GA.
  • Receive all incoming errata pages via physical and email.
  • Document receipt of documents in tracking system.
  • Scans errata into PDF format and archives files on production drive.
  • Complete Rule 203 certificate for all transcripts filed in Texas District courts
  • Files completed transcripts with Texas Courts
  • Assists production managers and client support department in resolving client inquiries regarding status of errata
02/2012 to 05/2014
Matrix Board ProgrammerAtlanta Public Schools － Atlanta, GA
  • Troubleshoot and repair Matrix Board when problems arise
  • Ensure sponsor's ads are created and displayed in accordance to sponsor's standards.
  • Program logos, animations, and ads into Matrix Board for viewing at various stadium events
01/2011 to 03/2012
Help Desk TechnicianFull Graphic Effects － Smryna, GA
  • Identify and solve hardware and software problems through systematic troubleshooting and provide simple instructions to end-users for problem resolution.
  • Configure, support and maintain wireless access points/controllers, switches and routers
  • Manage exchange server
09/2008 to 01/2010
Project CoordinatorAlexander Gallo Holdings LLC － Atlanta, GA
  • Processed confidential legal documents from court-reporters in a fast-paced and detail oriented environment using Real Legal, and AVT Pro software, and also Solaria database.
  • Excelled in managing portfolios for various law firms across the country
  • Collaborated with cross-functional teams to draft project schedules and plans.
  • Developed new analytics tool to allow senior management to understand the impact of each project.
Education
2012
Masters of Management Informations SystemsKeller Graduate School of Management － Atlanta, GA.
2007
Bachelor of Science: Computer and Information SytemsClark Atlanta University － Atlanta, GA
Skills

Programming Languages: Java, C HTML,XML,PHP, Apache Database Management : able to write basic SQL queries. Basic Knowledge of TCP/IP Working knowledge of Microsoft Exchange Knowledge of Software Development Life Cycle (SDLC) Able to troubleshoot and resolve basics system errors. Advanced knowledge of Microsoft Office Suite

Affiliations
Volunteer HOSEA Feed the Hungry | Volunteer Metro-Atlanta Homeless Shelters | Mentor, Big Brothers Big Sisters of Metro Atlanta
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Resume Overview

Companies Worked For:

  • Esquire Deposition Solutions
  • Esquire Deposition Solution
  • Atlanta Public Schools
  • Full Graphic Effects
  • Alexander Gallo Holdings LLC

School Attended

  • Keller Graduate School of Management
  • Clark Atlanta University

Job Titles Held:

  • Order Management Specialist
  • Errata Coordinator
  • Matrix Board Programmer
  • Help Desk Technician
  • Project Coordinator

Degrees

  • Masters of Management Informations Systems
    Bachelor of Science : Computer and Information Sytems

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