Account Management with a focus on Organization
Handle incoming and outgoing phone inquiries for over 150 domestic vendors. Correspond via email with over 200 international vendors. Input wholesale orders, create and revise billing records and manage account information for all (domestic and international) vendors. Review and update inventory records. Research and report product issues such as defect rates. Generate specialized documentation to facilitate the export of goods to a wide range of foreign countries.
Recently nominated as a Leader in Customer Service
The Footwear Industry Awards - United Kingdom
Effectively led a team of 10 to 20 employees in the daily operations of the Zappos.com Customer Loyalty Department. Assisted in training and development of representatives to provide outstanding customer service. Partnered with the CLT Management Team to resolve employee issues.
Corresponded with over fifty vendors to obtain detailed product information. Ensured that the information was accurately relayed to our internet customers by creating product descriptions for this eCommerce website.
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