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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Pharmacy Order Entry Technician with excellent data entry skills and telephone etiquette. Detail-oriented and focused on accuracy and efficiency. Pharmacy Technician with 17 years of retail and long term pharmacy experience. Self-starter with extensive knowledge of Medicaid and Medicare procedures.

Licenses
In good standing with the California Board of Pharmacy. Pharmacy Technician license 28531
Skill Highlights
  • Understanding of Medicare and Medicaid processes
  • Excellent telephone etiquette
  • HIPAA trained
  • Medical terminology
  • Abbreviations comprehension
  • Typing 30 WPM
  • Knowledge in Microsoft
  • Data processing
  • Verifying data accuracy
  • Data input
  • Database updates
  • Docutrack, Qs1, and Rescot proficient
  • Filing and data archiving
  • Email communications
  • File management
  • Collecting information
  • Error identification
Education and Training
Mt.SAC Walnut, CA Expected in 1997 Select One : under graduate - GPA :
North West College North Garvey, CA Expected in 1999 license : Pharmacy Technician - GPA :

Coursework in Pharmacy Technician

Professional Experience
Ipsos - Data Entry Processor
Culver City, CA, 08/2016 - Current

Verified patient data and billing information Into patients profile. Precisely processed third party prescriptions and managed adjudication review. Worked closely with pharmacists. Use medication input software to safely and accurately dispense medication. Answered and screened phone calls for the pharmacist in a friendly, efficient manner. Strictly maintained customer and patients confidentiality. Verified accuracy and completeness of information on new prescriptions and refill request. Communicated directly with doctors' offices via telephone, fax and email. As a customer service, assessed customer account information to determine current issues and potential solutions. Documented conversations with customers to track requests, problems and solutions. Answered inbound calls per day and directed to individuals or departments.

Exova - Order Entry/ IV Technician Processor
Middleburg Heights, OH, 06/2014 - 07/2016

Entered new patient profiles and prescriptions into medication input software system. Proficiently processed and dispensed written, oral and electronic prescriptions. Precisely processed third party prescriptions and managed adjudication review. Regularly completed paperwork and entered prescription and insurance billing information into patient profiles. Verified patient data and billing information. Verified accuracy and completeness of information on prescription and refill requests. Oversaw the pharmacy technicians’ drug preparation and distribution activities to provide safe, efficient care for patients. Strictly maintained customer and patient confidentiality. Promptly referred all doctors’ calls and customers’ medical questions to the pharmacist on duty. Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner. Communicated directly with doctors' offices via telephone, fax and email. Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists. Worked closely with pharmacists and used medication input software to safely and accurately dispense medication. Appropriately resolved customer issues, complaints and questions.

United Family Of Stores - Order Entry
Childress, TX, 10/2004 - 05/2015

Accurately recorded compounded products and prepared appropriate labels. Precisely processed third party prescriptions and managed adjudication review. Worked closely with pharmacists and used medication input software to safely and accurately dispense medication. Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner. Verified patient data and billing information. Verified accuracy and completeness of information on prescription and refill requests. Regularly completed paperwork and entered prescription and insurance billing information into patient profiles. Strictly maintained customer and patient confidentiality. Entered new patient profiles and prescriptions into medication input software system. Communicated directly with doctors' offices via telephone, fax and email.

Tom"s Pharmacy - Pharmacy clerk
City, STATE, 03/2007 - 08/2007

Promptly referred all doctors’ calls and customers’ medical questions to the pharmacist on duty. Labeled all products appropriately, including cautionary and auxiliary labels. Communicated with all customers and staff in a pleasant and professional manner. Calculated, weighed, measured and mixed ingredients with expert precision. Directed operations to increase efficiency and minimize patient wait times. Maintained proper inventory levels, rotated stock and immediately complied with prescription drug recalls. Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders. Maintained proper storage and security conditions for all drugs. Correctly priced and filed prescriptions after they were filled. Strictly maintained customer and patient confidentiality. Retrieved, counted and measured drugs and capped and uncapped vials and bottles. Worked closely with pharmacists and used medication input software to safely and accurately dispense medication. Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists. Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner. Works under the supervision of a registered pharmacist.

Pharmacy Support Services - Filler and IV tech
City, STATE, 03/1999 - 10/2004

Maintained proper compliance logs, including for refrigerator temperatures and IV hood maintenance. Accurately recorded compounded products and prepared appropriate labels. Maintained proper storage and security conditions for all drugs. Mixed various pharmaceutical preparations according to written prescriptions. Retrieved, counted and measured drugs and capped and uncapped vials and bottles. Labeled all products appropriately, including cautionary and auxiliary labels. Maintained proper inventory levels, rotated stock and immediately complied with prescription drug recalls. Keeping IV equipment sterile to prevent errors and spread of infection. Followed state and federal record keeping guidelines for legend drugs and controlled substances. Works under the supervision of a registered pharmacist.

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Resume Overview

School Attended

  • Mt.SAC
  • North West College

Job Titles Held:

  • Data Entry Processor
  • Order Entry/ IV Technician Processor
  • Order Entry
  • Pharmacy clerk
  • Filler and IV tech

Degrees

  • Select One
  • license

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