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Order Entry Clerk Agent Resume Example

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ORDER ENTRY CLERK AGENT
Career Overview
  • Motivated and accomplished professional with proven ability to learn and utilize new information systems seeking to apply knowledge and experience at an established healthcare organization.
  • Completed certificates and continuing education include: Medicare Fraud and Abuse: Prevention, Detection, and Reporting, CMS Form 1500, Uniform Billing (UB) - 04, Health Insurance Portability and Accountability Act (HIPAA) EDI Standards, and World of Medicare.
  • Proven ability to build and establish working relationships with both patients and professionals.
  • Proficient in Microsoft Office with a typing speed of 48 words per minute.
  • UMA's Academic Excellence Awards (maintaining a high cumulative grade point average (CGPA) of a 4.0 and AIU of maintaining a (CGPA) 3.7, Deans list, and top of class
Core Strengths
  • KEY PROFICIENCIES Medical Billing & Coding
  • Extensive Training in ICD-9-CM, HCPCS, CPT
  • Co-Payments & Deductibles
  • HIPAA Compliance
  • Greenway PrimeSUITE EHR/PMS
  • Insurance Billing Procedures
  • Introduction to ICD-10-CM
  • Insurance Verification
  • Anatomy & Physiology
  • Medicare, Medicaid, TRICARE
  • CMS 1500, CM 1450 (UB-04), EOB's
  • Managed Care (HMO, PPO, and POS)
  • Insurance Claim Processing
  • Electronic Payment Posting
  • Appointment Scheduling
  • Medical Terminology
  • Government & Third-Party Payers
  • Office Management
  • Data Entry & 10-Key
  • Customer Service
  • Filing & Clerical
Accomplishments
UMA's Academic Excellence Awards (maintaining a high cumulative grade point average (CGPA) of a 4.0 and AIU of maintaining a (CGPA) 3.7, Deans list, and top of class
Work Experience
Order Entry Clerk Agent, 09/2014 － 04/2015 National Telecommuting Institute, Inc － Boston, MA
  • Inbound calls from customers placed orders for Forms/Publications using CRM systems
  • Directed customers to correct department
  • Filled out Order Processing Feedback forms when needed
  • Worked with Sykes/F5 systems
Call Center Agent, 10/2012 － 04/2014 Accelovance － Peoria, IL
  • Performed an average of 145 in/outbound calls on a daily basis to study subjects.
  • Input data into USAN Systems, completed Deltek Time/Expense reporting with ESS.
  • Completed copying, filing, & alpha-numeric data entry.
Customer Care Consultant, 03/2011 － 06/2011 Afni, Incorporated － Peoria, IL
  • Completed outbound calls to customers to confirm installation appointments of FIOS.
  • Upgraded orders, transferred calls to appropriate departments.
  • Utilized FTTP/CoFFEE Knowledge Bank, Workbench & VIBE.
Machine Operator, 06/2004 － 10/2004 Pulsar Plastics － Carlyle, IL
  • Monitored machinery during its operation, loading/unloading the machine & making minor adjustments to the controls.
  • Pulled plastic moldings off machines, inspecting, repairing machine & packing items for shipment.
Forklift Operator/Shipping Warehouse Associate, 11/2000 － 06/2004 Leggett & Platt － Linwood, NC
  • Received order manifests to pulled orders, readied for shipment.
  • Loaded tractor-trailers, performed product count, called for freight pick-up.
Enumerator, 03/2000 － 07/2000 US Census Bureau － Peoria, IL
  • Filled out census forms for residences/businesses for the 10 year US Census
Educational Background
2012 American Intercontinental University Online － Hoffman Estates, IL, US Associate of Arts Business Management and Leadership, Marketing

Completed online training and certification for telecommuting positions. American Intercontinental University Online - Hoffman Estates, IL 4/2012 AABA/Healthcare Administration (GPA: 3.7) Completed an intensive, accredited degree program which included: Lower Division Capstone, Micro and Macroeconomics, Business Management and Leadership, Principles of Marketing, and Principles of Accounting. My classes also included Medical Terminology, Medical Office Procedures, Medical Records, Fundamentals of Healthcare Technology, Introduction to ICD-9 Classification and Reimbursement. MEDICAL EDUCATION
Ultimate Medical Academy Online － Tampa, FL, US Diploma Medical Ultimate Medical Academy Online - Tampa, FL 6/2014 Medical Billing and Coding Diploma (GPA: 4.0)
NTI University Online － Boston, MA Certification Course

NTI University Online 7/2014 General Certification Course
accredited training program which included Anatomy and Physiology Completed an intensive, accredited training program which included: Anatomy and Physiology, Disease Processes, Surgical Procedures, Life Cycle of an Insurance Claim, Health Care Settings, Health Care Payers, Procedure and Diagnosis Coding from Medical Records, Reimbursement Systems, Keyboarding, Word Processing, Medical Practice Management Systems and Life Skills for Success.
Certifications
HIPAA Medical Billing & Coding Medical Billing Medical Terminology General Certification Course
Professional Affiliations
A.B.A.T.E Membership - 6 yrs
Skills
Associate, Forklift, Shipping, Outbound Calls, Alpha-numeric, Alpha-numeric Data Entry, Basis, Copying, Data Entry, Deltek, Ess, Filing, Numeric Data Entry, Clerk, Crm, Customer Relationship Management, Order Entry, Order Processing, Class, Cms, Comprehensive Large Array Data Stewardship System, Content Management System, Cpt, Edi, Ehr, Electronic Health Records, Health Insurance Portability And Accountability Act, Health Maintenance Organization, Hipaa, Hmo, Insurance Billing, Managed Care, Medicaid, Medical Billing & Coding, Medicare, Microsoft Office, Ms Office, Office Management, Payments, Point Of Sale, Pos, Posting, Scheduling, Typing, Adjustments, Its, Packing, Coding, Medical Records, Billing, Medical Billing, Medical Invoicing, Accounting, Business Management, Healthcare, Icd, Icd-9, Marketing, Medical Terminology, Office Medical, Online Learning, Online Training, Training, Keyboarding, Life Cycle, Word
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Resume Overview

Companies Worked For:

  • National Telecommuting Institute, Inc
  • Accelovance
  • Afni, Incorporated
  • Pulsar Plastics
  • Leggett & Platt
  • US Census Bureau

School Attended

  • American Intercontinental University Online
  • Ultimate Medical Academy Online
  • NTI University Online
  • accredited training program which included

Job Titles Held:

  • Order Entry Clerk Agent
  • Call Center Agent
  • Customer Care Consultant
  • Machine Operator
  • Forklift Operator/Shipping Warehouse Associate
  • Enumerator

Degrees

  • Associate of Arts Business Management and Leadership, Marketing
    Diploma Medical
    Certification Course
    Anatomy and Physiology

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