order center manager resume example with 18+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Meticulous and resourceful logistics operations professional with over 10 years' experience excelling at prioritizing, multi-tasking and following through to achieve project goals. Adept in assessing operational capabilities, creating and implementing process improvements, training staff and streamlining overall operations for optimal business efficiency. Problem resolver and vendor relationship manager seeking to leverage background into a fast growing position with a progressive organization.

  • Proficient in Microsoft office software
  • Excellent communication, and multitasking skills
  • Experience in fast paced office environment
  • Fluent in Spanish, which includes: reading, writing, and communicating
10/2017 to Current Order Center Manager Suddath Companies | Shreveport, LA,
  • Single point of contact to receive and diligently process orders for industrial forklift trucks, batteries, and chargers from national and international stakeholders via LiftNet 2.0 website
  • This includes coordinating with the international customer service, Global Supply Chain & Logistics, express shipping services, freight forwarders, 3rd party warehouse team for order release
  • Scheduling foreign to foreign pickup of orders, monitoring shipment transit, customs clearance, warehouse processing and final delivery to customers
  • Ensure that booking confirmation from steamship line is received and correct details are communicated to the customer
  • Ensure adherence to global trade compliance standards, product classification, and resolve tariff related issues
  • Inventory Management
  • Assist in the development and generation of detailed work instructions, procedures, and policies
  • Implement, modify, and enforce logistics policies and procedures
  • Work closely with other functions to ensure accurate and effective execution
  • Ensure that specific account instructions and agreements with customers are properly communicated and implemented within
  • Execute and implement operational activities according to customer requests and management direction
  • Work closely with Product management to identify new product option opportunities. Recommend merchandise to customers based on needs and preferences
  • Analyzing new price data to review, plan, and assist with new product launch
  • Prepare end of month/quarterly reports. Submit invoices requiring payment via Quickbooks
  • Work cross-functionally with product, engineering, and partnerships to define truck production phases, development of special truck modification, and confirmed delivery dates
  • Frequent travel to Jungheinrich headquarters and dealer/manufacturing facilities in both Germany and Central America to meet with account and product management
12/2012 to 10/2017 Logistics Coordinator Expeditors International | City, STATE,
  • Demonstrate quantitative and analytical skills with strong attention to detail.
  • Ability to handle multiple tasks and meet deadlines.
  • Manually created shipments assigned carriers and dispatched shipments.
  • Analyze and coordinate the logistical functions, including relevant export documentation such as copy of the air waybill, packing lists, delivery orders, cargo clearance documentation, etc.
  • Prepare letters of credit and bills of lading.
  • Handle the responsibilities of receiving goods, processing documentation, making shipment arrangement as per customer’s requirements.
  • Coordination of all aspects of the arrival of cargo including rate quotation, approval of vendor invoices and billing.
  • Convey client requirements and negotiate shipment schedule, terms, and rates.
  • Identifying areas for productivity gain and continual improvement in Logistics to develop contingency plans and carry out methodologies and tools to enable effective execution of logistics plans.
  • Play an active role to prepare additional training to achieve high working standards.
  • Search for and identify carriers that are the most well suited to move a particular load.
  • Conduct periodic check-ins with carriers to accurately track the movement of the shipment.
  • Communicated all emergencies delays due to weather and carrier schedule changes to customers and supervisors.
  • Oversee rush orders and order changes.
  • Monitor shipments to guarantee on-time delivery.
05/2006 to 11/2012 Bank Teller/Lead JP Morgan Chase Bank | City, STATE,
  • Handled financial transactions inquiries in timely and courteous manner.
  • Provided excellent customer service with the general public.
  • Established a staffing schedule for the branch and assisted with teller recruiting and performance management activities.
  • Managed difficult situations with customers and providing clients with information and advice.
  • Directly worked with customers to build relationships, uncover problems and satisfy their needs through the sale of financial products and services.
03/2003 to 05/2006 Sales Representative Assistant American Block Manufacturing | City, STATE,
  • Generated customer quotes for oilfield capital equipment and replacement parts.
  • Entered customer purchase orders into the system and communicated order details to corresponding departments.
  • Assisted Spanish speaking customers and interpreted requests for quotes.
  • Prepared weekly sales and open quote reports for management personnel.
Education and Training
Expected in to to | Lone Star College System, Spring, TX GPA:
Expected in to to | San Jacinto College District, Pasadena, TX GPA:

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Resume Overview

School Attended

  • Lone Star College System
  • San Jacinto College District

Job Titles Held:

  • Order Center Manager
  • Logistics Coordinator
  • Bank Teller/Lead
  • Sales Representative Assistant


  • Some College (No Degree)
  • Some College (No Degree)

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