To grow my abilities and achieve success within a positive corporate environment, while improving my skill set and leadership capability. I am looking for a solid career path with room to expand upon my personal goals and experience within the realm of customer service/sales.
Strong work ethic, proven sales record, and top notch intrapersonal skills including customer service, communication (verbal and non-verbal) and willingness to further my knowledge in these techniques.
Oral Surgery Assistant, 01/2012 to 01/2014 Dr. Meymand At Meymand Oral Maxillofacial Surgery – Jacksonville, FL
Educated patients prior to surgery regarding what to expect, how to treat pain and which side effects could occur. Explained procedures and instructed patients on home care.
Calmed nervous patients by providing compassionate care. Kept their mind away from the procedure by having casual chatter, laughing, and answering questions or concerns about their procedure.
Prepared each room by checking floors, counter tops, sink and faucet, and mirrors were spotless. The surgeons stool, patient's chair, and all instruments are sterilized and in proper order.
Assisted the surgeon during procedures by attaching patient bib, hooking up EKG and oxygen to the patent, handing needed instruments, positioning patients head while holding it steady for accurate instrument placement, used suction and water tools, constantly attentive to patients breathing, oxygen, and heart rate.
Safely escorted all patients to their car following their procedure. Follow-up calls were made each evening following a patients procedure to see how they're feeling, answer questions, and reassure them of any concerns.
Constantly kept a huge smile, positive attitude, and uplifting demeanor to prevent extra patient worry.
Nanny, 01/2009 to 01/2012 The Fritchman Family (Dr. Meymand) – Jacksonville, FL
Built a positive relationship with the child by ensuring his safety, health, and happiness from the age of three months to four years.
Always offered a positive and nurturing environment for the child.
Stayed with the child daily, anywhere from nine to fifteen hours. On rare occasion, over night.
Assisted with several housekeeping duties and ran few errands.
Traveled to Tampa with Mrs. Fritchman twice a month, for 6 days at a time, allowing her to be able to spend time with her son while she worked out of the city, temporarily.
Cared for the family's residence while they were away, however I usually traveled with them.
Taught the child several skills including, but not limited to walking, potty training, talking, using utensils to eat, patience, coloring, dealing with feelings, using manners, being tidy, and much more.
Safely transported the child to and from school (once he started pre-k), medical appointments, and extra-curricular activities.
Communicated with parents about activities and behaviors by keeping an extremely detailed log, daily.
Assistant Manager, 01/2007 to 01/2009 CVS – Jacksonville, FL
Promoted to Assistant Manager from photo technician after few months with company.
Generated loyal, highly satisfied, repeat business using exceptional customer service. Consistently responded to customers needs with friendly, hands-on, knowledgeable service.
Acknowledge and listened to customer complaints and concerns, striving to improve their shopping experience by providing them with the outcome that was desired.
Managed opening and closing procedures. Occasionally recommended changes to enhance efficiency and safety of daily activities.
Developed improvement plans to increase and strengthen team productivity. Supported staff development and goal attainment by training team members to use successful performance strategies. Focused on skill development and job satisfaction to meet goals.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies. Counted all team members register drawers before and after all shifts
Managed inventory control processes to restore back room stock and control costs. Attentive to shelf inventory aiming to limit theft, keep aisles fully stocked, and products up to date.
Attended monthly sales and safety meetings. Reported relevant information to employees.
Attained expert level of product knowledge, becoming go-to person for major sales, vendors, staff including management, and customers.
Achieved recognition from senior management for contribution to store success, including managing sales, employees and store operations.
Received high recognition from corporate for collecting the most money in our district, from customers through clover sales, all donated to Wolfsons Children's Hospital.
Multiplied store earnings through sales, goal achievements, customer service improvements, and commitment to team members.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Emergency Dispatch Operator, 01/2005 to 01/2006 ADT – Jacksonville, FL
Monitored subscribers alarm systems for activities such as break-in, fire, medical, and any other emergency situation.
Reported alarm activity to subscribers emergency contacts and first responders, when necessary.
Dispatched appropriate emergency services when an event was occurring.
Enhanced productivity by guaranteeing timely emergency response.
Immediately communicated to the proper authorities, avoiding emergency crews to be unnecessarily dispatched.
Maintained accurate and updated records.
Continuously received recognition for use of exceptional customer service.
High School DiplomaSamuel W. Wolfson High School Class of '05
Concord Career College - Patient Care Technician (150 hrs.)
FSCJ - A.S. / Paralegal Studies - 1 Year (to date)