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optician receptionist assistant resume example with 9+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Skills

File Vision Insurance

Bilingual Spansh/English

  • Multitasking and prioritization
  • Call handling
Education and Training
Advent Harvest Academy Dallas, TX Expected in High School Diploma : - GPA :
Everest College , Expected in : Billing And Coding - GPA :
Experience
Park Nicollet Health Services - Optician/Receptionist Assistant
Golden Valley, MN, 11/2017 - Current
  • Handled diverse needs for clients in-person, by phone or through email.
  • Greeted guests upon office entry, including customers, delivery persons and official representatives.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Processed payments and updated accounts to reflect balance changes.
  • Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
  • Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
  • Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
  • Wrote up detailed work orders specifying parameters for lenses and frames.
  • Repaired and adjusted frames to meet customer needs.
  • Recommended specific lenses, coatings and frames to suit individual client needs.
  • Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
  • Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions.
  • Promoted goods to customers, including contact lenses, spectacles, sunglasses and accessories.
  • Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
Park Nicollet Health Services - Optician
Shakopee, MN, 06/2015 - 08/2016
  • Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
  • Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
  • Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
  • Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
  • Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
  • Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
  • Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
  • Used hands, heat and tools to bend and shape frames to fit customer's face.
  • Instructed customers on methods for adapting to glasses, proper wear and necessary care.
  • Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
  • Wrote up detailed work orders specifying parameters for lenses and frames.
  • Repaired and adjusted frames to meet customer needs.
  • Recommended specific lenses, coatings and frames to suit individual client needs.
  • Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
  • Pretested patients prior to optometrist examinations, including pressures, visual acuities and autorefraction.
Walmart Vision Center - Optician
City, STATE, 04/2012 - 06/2015
  • Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
  • Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
  • Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
  • Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
  • Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
  • Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
  • Used hands, heat and tools to bend and shape frames to fit customer's face.
  • Instructed customers on methods for adapting to glasses, proper wear and necessary care.
  • Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
  • Managed client frame selection processes and walked through lens options.
  • Wrote up detailed work orders specifying parameters for lenses and frames.
  • Repaired and adjusted frames to meet customer needs.
  • Recommended specific lenses, coatings and frames to suit individual client needs.
  • Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
  • Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
  • Promoted goods to customers, including contact lenses, spectacles, sunglasses and accessories.

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Resume Overview

School Attended

  • Advent Harvest Academy
  • Everest College

Job Titles Held:

  • Optician/Receptionist Assistant
  • Optician
  • Optician

Degrees

  • High School Diploma
  • Some College (No Degree)

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