Optician/Optical Manager Resume Example Lenscrafters

OPTICIAN/OPTICAL MANAGER

Summary of Qualifications

Results-driven, customer-centered retail professional with 15+ years retail experience.

Customer Management
Loss Prevention
Customer Service/Loyalty
Visual Merchandise Displays
Staff Training and Mentoring

Accomplishments

Innovative professional with 13 years of progressive experience within the optical retail sales industry.
Highest product sales for region for the last 13 years.
Exceptional leadership, organization, oral/written communication, interpersonal, analytical, and problem resolution skills.
Quick study, with an ability to easily grasp and put into application new ideas, concepts, methods and technologies. Proficient in the use of various computer programs and applications.
Hired, trained, evaluated and monitored personnel.

Professional Experience

LensCraftersPueblo/Colorado Springs, COOptician/Optical Manager02/2000 to Current

Analyze stores financial data and develop and implements action plan to improve profitability. Focus on developing the most qualified store associates by ensuring training in sales leadership, quality manufacturing process, final inspection, loss prevention, and company safety and regulatory compliance programs. Forecast staffing needs accurately based on available information and assigns associate through a scheduling program. Adjust staffing levels to meet unexpected increases or decreases in store traffic.

Surpassed revenue goals over the last twelve months.
President's Pin recipient who demonstrates ability to deliver outstanding customer service during direct interaction with customers.
Proven ability of enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate and doctor relationships.

Staff ProDenver, COCrowd Control, Ushering, Bodyguard, Audience Control, Field Security10/2008 to 12/2011

Maintain a comfortable and safe environment for celebrities with a team.

Jay Jacob'sPueblo, COStore Manager03/1998 to 01/2000

Proven track record of sales growth through sales skills and accountability for sales results. Responsible for hiring, training, and developing excellent, results-oriented, customer-oriented, retail/sales-oriented associates/teams. Managed all aspects of cash handling, stocking, inventory control and planning sales goals.

Created staffing matrix and controlled payroll expenses.
Analyzed business reports regularly to identify inventory problems and/or areas of opportunity.
Controlled workflow though successful planning (daily, monthly, quarterly, etc.) and delegation.
Proven ability to respectfully challenge and motivate the management team and associates.

Jeans WestPueblo, COAssistant Store Manager04/1993 to 02/1998

Responsible to support the manager in the daily operations which included cash handling, stocking inventory control, loss prevention, customer service, scheduling, payroll, and employee hiring and evaluations.

Strong interpersonal skills and the ability to deal with problems as they arise.
Selling experience that demonstrated the ability to meet or exceed performance standards.
Organizational skills and the ability to multi-task in a fast-paced, ever-changing environment.

Education

Certificate:CNA1992Life Care Center, Pueblo, CO

GED1991South Central BOCES, Pueblo, CO

Skills

Word, Excel, Access, PowerPoint, Outlook, Blue Cube

Lux Link, V2K, Mac OS, Internet Explorer, Macromedia Flash

Awards

Employee of the Year - Luxottica, 2002

Resume Overview

Companies Worked For:

LensCrafters
Staff Pro
Jay Jacob's
Jeans West

School Attended

Life Care Center
South Central BOCES

Job Titles Held:

Optician/Optical Manager
Crowd Control, Ushering, Bodyguard, Audience Control, Field Security
Store Manager
Assistant Store Manager

Degrees

Certificate : CNA 1992
GED 1991

Optician/Optical Manager Resume Example

Resume Score: 80%

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