Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Summary of Qualifications

Results-driven, customer-centered retail professional with 15+ years retail experience.

  • Customer Management
  • Loss Prevention
  • Customer Service/Loyalty
  • Visual Merchandise Displays
  • Staff Training and Mentoring
  • Innovative professional with 13 years of progressive experience within the optical retail sales industry.
  • Highest product sales for region for the last 13 years.
  • Exceptional leadership, organization, oral/written communication, interpersonal, analytical, and problem resolution skills.
  • Quick study, with an ability to easily grasp and put into application new ideas, concepts, methods and technologies. Proficient in the use of various computer programs and applications.
  • Hired, trained, evaluated and monitored personnel.
Professional Experience
Optician/Optical Manager, 01/2000 to Current
Lands' EndHilo, HI,

Analyze stores financial data and develop and implements action plan to improve profitability. Focus on developing the most qualified store associates by ensuring training in sales leadership, quality manufacturing process, final inspection, loss prevention, and company safety and regulatory compliance programs. Forecast staffing needs accurately based on available information and assigns associate through a scheduling program. Adjust staffing levels to meet unexpected increases or decreases in store traffic.

  • Surpassed revenue goals over the last twelve months.
  • President's Pin recipient who demonstrates ability to deliver outstanding customer service during direct interaction with customers.
  • Proven ability of enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate and doctor relationships.
Crowd Control, Ushering, Bodyguard, Audience Control, Field Security, 09/2008 to 11/2011
Crate And BarrelLocations: Novi, MI,

Maintain a comfortable and safe environment for celebrities with a team.

Store Manager, 02/1998 to 2000
Jay Jacob'sCity, STATE,

Proven track record of sales growth through sales skills and accountability for sales results. Responsible for hiring, training, and developing excellent, results-oriented, customer-oriented, retail/sales-oriented associates/teams. Managed all aspects of cash handling, stocking, inventory control and planning sales goals.

  • Created staffing matrix and controlled payroll expenses.
  • Analyzed business reports regularly to identify inventory problems and/or areas of opportunity.
  • Controlled workflow though successful planning (daily, monthly, quarterly, etc.) and delegation.
  • Proven ability to respectfully challenge and motivate the management team and associates.
Assistant Store Manager, 03/1993 to 01/1998
Jeans WestCity, STATE,

Responsible to support the manager in the daily operations which included cash handling, stocking inventory control, loss prevention, customer service, scheduling, payroll, and employee hiring and evaluations.

  • Strong interpersonal skills and the ability to deal with problems as they arise.
  • Selling experience that demonstrated the ability to meet or exceed performance standards.
  • Organizational skills and the ability to multi-task in a fast-paced, ever-changing environment.
Certificate: CNA, Expected in 1992
Life Care Center - Pueblo, CO
GED: , Expected in 1991
South Central BOCES - Pueblo, CO
  • Word, Excel, Access, PowerPoint, Outlook, Blue Cube
  • Lux Link, V2K, Mac OS, Internet Explorer, Macromedia Flash
  • Employee of the Year - Luxottica, 2002

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School Attended

  • Life Care Center
  • South Central BOCES

Job Titles Held:

  • Optician/Optical Manager
  • Crowd Control, Ushering, Bodyguard, Audience Control, Field Security
  • Store Manager
  • Assistant Store Manager


  • Certificate
  • GED

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