A position where I can use my 12+ years of optical experience, and continue to provide the highest level of patient care, excelling in a sales-driven customer orientated environment.
Experienced UK dispensing optician (FBDO) permanently residing in California from Dec ‘14, wishing to become ABO certified | More than 12 years in the optics and customer service industry, including five years in practice management | Applied leadership qualities in the professional development, management, and training of a team of optical assistants, resulting in a recognized and sustained growth of profit for the business | Pursues personal development through continued education, with the intention of furthering skills and knowledge to the benefit of the patient and employer.
•Certified UK dispensing optician (FBDO, D-15311) – wishing to become ABO certified.
•Excellent knowledge of optical devices and their applications.
•Thorough grasp of medical terminology, with established ability to analyze and interpret prescriptions.
•Enthusiastic proactive sales expert, with a clear knowledge of optical products and how to promote them.
•Experienced glazer and technician, averaging 30+ orders a day on a single unit glazing machine (Briot)
•Provider of profound customer service, leading to a recognized growth in customer base.
•Exceptional interpersonal and communication skills, crafting a fantastic customer and colleague rapport.
•Efficient and productive worker, with a strong ability to accurately multi-task in a stressful environment.
•Knowledgeable of relevant data protection procedures, compliance guidelines, and trade standards.
•Strong and proven management experience, team leader, and team worker.
•Expert in customer retention, with the ability to think outside the box as an approach to problem solving.
•Excellent written and oral communication skills, with great care and attention to detail.
•Profound computer literacy (75+ words a minute), especially competent with Microsoft Office programs, with the ability to comfortably and quickly learn new programs.
Bachelor of Science BSc (Hons) 1st class in Ophthalmic Dispensing
•GPA equivalent: 3.8-4.00
•Registered and certified as a qualified UK Dispensing Optician (FBDO) License D-15311, GOC
Bachelor of Science BSc (Hons) 2:1 honors in Geography
•Reliably managed a team of optical assistants and optometrists.
•Worked full-time and also completed distance learning ophthalmic dispensing honors degree.
•Worked closely alongside director and resident optometrist to develop and sustain profit plan.
•Drove and challenged the team to excel daily through positive and approachable leadership.
•Tutored colleagues on techniques to improve customer rapport and led by example.
•Ordered lenses from prescription houses, and glazed orders.
•Prepared weekly sales targets, summaries, and daily sales/end of day checks.
•Oversaw all administrative tasks, including reduction of store debts, planogram and stock management.
•Regularly worked on own personal time developing spreadsheets for the customer database, meaning appointment reminder letters could be sent out more efficiently.
•Actively advertised the store through design of graphics, and distribution of leaflets door-to-door.
•Ensured the highest standards were achieved on the provision of professional services to patients.
•Ensured high levels of compliance through clinical governance.
•Continued all duties undertook as assistant manager and optical assistant.
•Completed a variety of delegated management tasks (as above).
•Successfully actioned the return and replenishment of 700+ frames and store redesign.
•Developed clear pricing structure for optical products.
•Responsible for overseeing the quality of product dispensed to the patients
•Responsible for maintaining accounts, sales figures, and profit plan.
•Continued requisite optical assistant duties.
•Responsible for greeting patients and collecting relevant patient details.
•Pre-screened patients using tonometry, visual fields analysis, auto refraction, and manual focimetry.
•Advised patients on lens type, frames, and styling, after interpretation of optical prescriptions from optometrists and consultant ophthalmologists.
•Dispensed single vision, progressive addition, bifocal, trifocal, and contact lenses.
•Took frame and facial measurements to ensure correct fit and positioning.
•Developed great understanding of medical terms, and how to relay them to the patient.
•Repaired and adjusted spectacles efficiently.
•Actioned collections and ensured patient satisfaction.
•Carried out reception tasks, including answering the phone, booking appointments, and filing.
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