Service-driven optical/medical professional, possessing expertise in the medical industry, with a focus on patient care and excellent service. Reliable, punctual and hard working.
Arranged items in favorable positions and areas of the store for optimal sales. Assisting the customer with proper frame and lens combination. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions. Confident in Dispensing, Adjusting, and Troubleshooting if needed. Confirmed patient information, collected co-pays and verified insurance. Recorded and filed patient data and medical records. Carefully reviewed medical records for accuracy and completion as required by insurance companies.
Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered. Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
Provided hands on customer service by, recommending best frame and lens combination, to suit customers lifestyle. Dispensing and Adjusting product processed from in house laboratory. Offered exceptional customer service to differentiate and promote the company brand. Processed all sales transactions accurately and in a timely fashion. Maintained visually appealing and effective displays for the entire store. Offered direction and gave constructive feedback to motivate team members. Recorded data in patient files to process insurance to collect co-pays. Forwarded insurance claims to MVC at the Corporate Office.
Presently completing coursework in Business Administration.
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