High-achieving individual with 10 years of experience in customer service and sales. Team-player attitude and exemplary customer service skills. Extensive experience in management, networking, recruiting and coaching. Sales professional versed in product placement, marketing and social media advertising.
Prepared patients for eyesight examinations by noting family medical histories, discussing vision problems and concerns and verifying insurance provider coverage. Utilized lab for fabricating eyeglasses and grinding lenses. Conducted product demonstrations to highlight features and redirect objections to positive aspects. Adjusted and repaired new and previously purchased frames to satisfy customers.
Was promoted to store manager in a year of being a sales associate. Engaged with customers to effectively build rapport and lasting relationships. Set effective store schedules based on forecasted customer levels and employee knowledge. Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively. Coached sales associates in product specifications, sales incentives and selling techniques. Leveraged social media and brand marketing to surpass sales quotas.
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