Ops Supervisor Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Highly motivated, detailed and results-oriented team and operations leader. Recognized as a driven, dedicated and hard working leader. Eager to contribute developed knowledge and to learn new skills. Adaptable with strong work ethic and ability to thrive in team-based or individually motivated settings.

  • Staff supervision and training
  • Warehouse operations
  • Technology
  • Customer relationship management
  • Delegation
  • Leadership development
  • Communication
  • Work ethic
  • Problem resolution
  • Working collaboratively
  • Organizational skills
  • Customer outreach
  • Merchandising
  • Phone call answering
  • Multi-line phone systems
  • Cash deposit preparation
  • Scanning and copying
  • Administrative tasks
OPS Supervisor, 04/2001 to Current
Fedex Cross Border Lewisberry, PA,
  • Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Coordinated efficient restocks to keep retail displays organized and full for customers.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Processed credit card payments and counted back change and currency.
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Conducted department walkthrough to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Supervised work of cashiers, including training new team members and monitoring performance.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Checked sales floor to verify availability of properly merchandised inventory for sale.
  • Maintained inventory levels and kept adequate stock in product displays on sales floor.
  • Maintained safe, organized store by keeping aisles free of merchandise and boxes.
Visual Merchandising Specialist, 04/2001 to Current
Dick's Sporting Goods Inc Longmont, CO,
  • Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
  • Created retail displays to highlight particular products and drive sales according to corporate strategy.
  • Updated seasonal displays such as windows and mannequins to highlight current product lines.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
EMT-Basic, 06/2006 to 04/2015
Osf Healthcare Godfrey, IL,
  • Rendered direct patient care, including stabilizing patients and determining course of action based on triage.
  • Evaluated patients' medical status and monitored vital signs during transit.
  • Demonstrated dedication to providing quality care through continued training and education.
  • Performed CPR and used cardiac defibrillator to revive patients in cardiac arrest or arrythmia.
  • Explained to conscious patients steps involved for medical evaluations and need for possible hospital transport.
  • Remained level-headed and proactive during emergency situations.
  • Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
  • Monitored patients from scene to hospital transfer while conducting in-transit care.
  • Observed and assessed incident scenes upon arrival to determine level of safety for all first responders.
  • Delivered emergency care to individuals involved in motor vehicle accidents, falls and crash incidents.
  • Asked patients questions regarding ingestion or intake of over-the-counter medications, prescriptions and illicit drugs.
  • Evaluated patients for injuries at accident scenes , industrial locations and home incidents.
  • Operated emergency vehicles with caution to keep patients, public and first responders safe.
  • Reviewed inventory levels prior to shift and restocked ambulance to prepare for service.
  • Transported patients from accident scenes to hospitals in emergency vehicles.
  • Trained newly hired red hats by offering insight into job duties and assessing shift performance.
Education and Training
: Emergency Medical Technology, Expected in 06/2007
Training 911 - Manassas, VA,
  • Completed professional development in EMT -B
  • Emergency Vehicle Operation - Class 2 10/2008
  • Vehicle Rescue Awareness and Operations 10/2009
  • HAZMAT NFPA 472-02 11/2009
  • Mayday, Firefighter Down 16-Hour program 11/2009
  • Firefighter 1 & 11
High School Diploma: , Expected in
Manassas Park High School - Manassas Park, VA
  • Honor Roll 1986 - 1988
  • National Honor Society Member

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Resume Strength

  • Measurable Results
  • Personalization
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  • Target Job
  • Typos
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Resume Overview

School Attended
  • Training 911
  • Manassas Park High School
Job Titles Held:
  • OPS Supervisor
  • Visual Merchandising Specialist
  • EMT-Basic
  • High School Diploma

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